IRQL_NOT_LESS_OR_EQUAL when using AMD Athlon 64's Cool'n'Quiet inWindows XP Pro. SP2

  • Thread starter Thread starter Phillip Pi
  • Start date Start date
P

Phillip Pi

Hello,

Recently, I started using Cool'n'Quiet feature in my motherboard (turned
it on BIOS, installed AMD Athlon 64/FX Processor Driver from
http://www.amd.com/us-en/Processors/TechnicalResources/0,,30_182_871_9706,00.html
, and did the extra stuff as shown in
http://www.xtremesystems.org/forums/showthread.php?t=81429 since I do
gaming).

However, I have had two blue screens while watching videos (DivX in
Media Player v6.4 and HDTV video [MPEG-2] in DVB Viewer). I never had
this problem in the past. With the first crash, it happened last Sunday
and I thought it was just a random rare hiccup. It happened again
tonight when I was recording and video was showing (I wasn't home at
that time). I got the memory dump (Kernel) and analyzed it via WinDbg:

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [c:\windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is:
srv*d:\winstuff\symbols\*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86
compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_qfe.061219-0311
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Thu Mar 22 20:46:31.781 2007 (GMT-7)
System Uptime: 1 days 0:37:42.458
Loading Kernel Symbols
.......................................................................................................................................................................
Loading User Symbols

Loading unloaded module list
..........................................
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {1000002, 1c, 0, 8050177b}

Probably caused by : ntkrpamp.exe ( nt!KiTimerListExpire+a7 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address
at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 01000002, memory referenced
Arg2: 0000001c, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8050177b, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 01000002

CURRENT_IRQL: 1c

FAULTING_IP:
nt!KiTimerListExpire+a7
8050177b 807f0220 cmp byte ptr [edi+2],20h

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: Idle

TRAP_FRAME: 80550284 -- (.trap ffffffff80550284)
ErrCode = 00000000
eax=805502e0 ebx=00000000 ecx=805502e0 edx=00000000 esi=885211d8
edi=01000000
eip=8050177b esp=805502f8 ebp=805503fc iopl=0 nv up ei pl nz na
pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000
efl=00010206
nt!KiTimerListExpire+0xa7:
8050177b 807f0220 cmp byte ptr [edi+2],20h
ds:0023:01000002=??
Resetting default scope

LAST_CONTROL_TRANSFER: from 8050177b to 80543a70

STACK_TEXT:
80550284 8050177b badb0d00 00000000 805502a8 nt!KiTrap0E+0x238
805503fc 8050193b 8055b0a0 ffdff9c0 ffdff000 nt!KiTimerListExpire+0xa7
80550428 805451ff 8055b4a0 00000000 0056959d nt!KiTimerExpiration+0xb1
80550450 805450e4 00000000 0000000e 00000000 nt!KiRetireDpcList+0x61
80550454 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x28


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiTimerListExpire+a7
8050177b 807f0220 cmp byte ptr [edi+2],20h

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!KiTimerListExpire+a7

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 45880f61

FAILURE_BUCKET_ID: 0xA_nt!KiTimerListExpire+a7

BUCKET_ID: 0xA_nt!KiTimerListExpire+a7

Followup: MachineOwner
---------


I also gamed a lot over the weekend and didn't have any blue screens
from it. For now, I disabled Cool'n'Quiet due to this annoying
instability. Any ideas why I am having this problem? My detailed
computer (primary one) specifications can be found here:
http://alpha.zimage.com/~ant/antfarm/about/computers.txt ...

Thank you in advance. :)
--
Phillip Pi
Senior Software Quality Assurance Analyst
ISP/Symantec Online Services, Consumer Business Unit
Symantec Corporation
www.symantec.com
 
Phillip Pi said:
Hello,

Recently, I started using Cool'n'Quiet feature in my motherboard (turned
it on BIOS, installed AMD Athlon 64/FX Processor Driver from
http://www.amd.com/us-en/Processors/TechnicalResources/0,,30_182_871_9706,00.html ,
and did the extra stuff as shown in
http://www.xtremesystems.org/forums/showthread.php?t=81429 since I do
gaming).

However, I have had two blue screens while watching videos (DivX in Media
Player v6.4 and HDTV video [MPEG-2] in DVB Viewer). I never had this
problem in the past. With the first crash, it happened last Sunday and I
thought it was just a random rare hiccup. It happened again tonight when I
was recording and video was showing (I wasn't home at that time). I got
the memory dump (Kernel) and analyzed it via WinDbg:

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.
Click to expand...
<BIG SNIP...


Whenever I have seen this error it has always been related to the display
drivers.

Try the latest reference drivers for the graphics chipset from the
manufacturers website.

If that doesnt help try earlier versions.

HTH

YMMV

Good luck

Ian
 
Recently, I started using Cool'n'Quiet feature in my motherboard (turned
it on BIOS, installed AMD Athlon 64/FX Processor Driver from
http://www.amd.com/us-en/Processors/TechnicalResources/0,,30_182_871_9706,00.html ,
and did the extra stuff as shown in
http://www.xtremesystems.org/forums/showthread.php?t=81429 since I do
gaming).

However, I have had two blue screens while watching videos (DivX in Media
Player v6.4 and HDTV video [MPEG-2] in DVB Viewer). I never had this
problem in the past. With the first crash, it happened last Sunday and I
thought it was just a random rare hiccup. It happened again tonight when I
was recording and video was showing (I wasn't home at that time). I got
the memory dump (Kernel) and analyzed it via WinDbg:

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.
Click to expand...
Whenever I have seen this error it has always been related to the display
drivers.

Try the latest reference drivers for the graphics chipset from the
manufacturers website.

If that doesnt help try earlier versions.
Click to expand...

Could be a video card driver issue, but wouldn't I have this problem
with Cool'n'Quiet feature disabled?
--
Phillip Pi
Senior Software Quality Assurance Analyst
ISP/Symantec Online Services, Consumer Business Unit
Symantec Corporation
www.symantec.com
 
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