Invalid Product Code??????

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I just purchase PP2003 from Best Buy. Install seemed to go smoothly, however, I was asked to re-enter my product number. I did so, and checked it 3 times, because it keeps telling me my number is invalid. If matters were miserable enough, I actually need this software for a presenation due in three days. The computer I was using previously had all MS OFFICE. My whole unit crashed on Saturday. So, I am using a whole new, unbudgeted for, computer today (With WORKS not OFFICE) and specifically purchase this crap to complete my work. Why is product support so poor at microsoft. I need answers ASAP and I have to resort to their terms? I'm a physician, who uses multiple applications daily. Why does this have to be such an utter hassle? Why does Micorsoft suppose that we are all computer fluent?
 
I would recommend calling Microsoft...and try installing
it on another computer (not all the way...til you get to
the point where it accepts or rejects your id number).
-----Original Message-----
I just purchase PP2003 from Best Buy. Install seemed to
Click to expand...
go smoothly, however, I was asked to re-enter my product
number. I did so, and checked it 3 times, because it keeps
telling me my number is invalid. If matters were miserable
enough, I actually need this software for a presenation
due in three days. The computer I was using previously had
all MS OFFICE. My whole unit crashed on Saturday. So, I am
using a whole new, unbudgeted for, computer today (With
WORKS not OFFICE) and specifically purchase this crap to
complete my work. Why is product support so poor at
microsoft. I need answers ASAP and I have to resort to
their terms? I'm a physician, who uses multiple
applications daily. Why does this have to be such an utter
hassle? Why does Micorsoft suppose that we are all
computer fluent?
 
I had this same problem once when installing either Office XP or 2003. I
must have typed in that stupid number 8 times. Turns out I flat-out misread
the product number. I mistook an O for a 0 (oh for zero) or an L for a 1 or
something.

You might have someone else read the product number to you as you type it
in. Sometimes a second set of eyes can help with things like that. (I know
it does for me, anyway.)

Or call Microsoft. You should be eligible for a noncharged support incident
for an installation issue. They may need your card number when you first
call in, but that fee should be waived.

--
Echo [MS PPT MVP
http://www.echosvoice.com

KDB said:
I just purchase PP2003 from Best Buy. Install seemed to go smoothly,
Click to expand...
however, I was asked to re-enter my product number. I did so, and checked it
3 times, because it keeps telling me my number is invalid. If matters were
miserable enough, I actually need this software for a presenation due in
three days. The computer I was using previously had all MS OFFICE. My whole
unit crashed on Saturday. So, I am using a whole new, unbudgeted for,
computer today (With WORKS not OFFICE) and specifically purchase this crap
to complete my work. Why is product support so poor at microsoft. I need
answers ASAP and I have to resort to their terms? I'm a physician, who uses
multiple applications daily. Why does this have to be such an utter hassle?
Why does Micorsoft suppose that we are all computer fluent?
 
I mistook an O for a 0 (oh for zero) or an L for a 1 or something.
B's and 8's, S's and 5's , Z's and 2's

TAJ
 
If you get too frustrated or run into too many problems, Best Buys (at least
the local ones) offer support that should be able to install Office for you.
I'm sure they will charge you, but comparing your time (self install) vs.
your cost (Best Buy install), you may be better off.

As for why it is so complicated, let me explain it this way. Every business
has levels of complexity. Most patients can take a Zocor pill every day,
but if things don't work the way they should, then they may need you to do
open heart surgery. I know I would not attempt doing CABG Sx without
learning a lot about it first, anymore then I would expect you to be able to
hack a registry setting.

Installation of MS Office is usually on the 'Zocor level' of simplicity, but
when things go amuck, you may need a specialist.

Bill Dilworth, MS PPT MVP

KDB said:
I just purchase PP2003 from Best Buy. Install seemed to go smoothly,
Click to expand...
however, I was asked to re-enter my product number. I did so, and checked it
3 times, because it keeps telling me my number is invalid. If matters were
miserable enough, I actually need this software for a presenation due in
three days. The computer I was using previously had all MS OFFICE. My whole
unit crashed on Saturday. So, I am using a whole new, unbudgeted for,
computer today (With WORKS not OFFICE) and specifically purchase this crap
to complete my work. Why is product support so poor at microsoft. I need
answers ASAP and I have to resort to their terms? I'm a physician, who uses
multiple applications daily. Why does this have to be such an utter hassle?
Why does Micorsoft suppose that we are all computer fluent?
 
Or the G's that look like 6's? LOL!

Kathryn Jacobs said:
The one I always forget: The g's that look like 6's

--
Kathryn Jacobs, Microsoft PPT MVP
If this helped you, please take the time to rate the value of this post:
http://rate.affero.net/jacobskl/
Get PowerPoint answers at http://www.powerpointanswers.com
Get OneNote answers at http://www.onenoteanswers.com
Cook anything outdoors with http://www.outdoorcook.com
I believe life is meant to be lived. But:
if we live without making a difference, it makes no difference that we lived
Click to expand...
 
Or the G's that look like 6's? LOL!
Click to expand...


<G>
or if you prefer, <6>

OK. How many people *always* type the whole serial ALL IN CAPS because THAT'S
THE WAY IT'S WRITTEN ON THE STICKER? As in "I'm afraid if I did it in lower
case, that it'd get halfway through the installation then quit 'cause I'd typed
it wrong"?

I confess. Until just the other day, I'd always done this. I think I was
conditioned early on by one Adobe app or another that'd let you enter the wrong
serial number, spend half an hour answering questions, choosing options and
whatnot, and THEN quit when it didn't like the curve of your Gs vs your Sixes.
 
I always do what I'm told to do. <G> The REAL reason is that it's just
easier to hit CapsLock and then proof read the entered string against the
printed string. My brain doesn't like to hassle with determining equality
between 24 characters in lower case and 24 characters in upper case.
 
My solution: If I can't get it to understand what I type the first time, I
yell for Bruce and have him read it aloud. Then, if I typo it is his fault -
not mine. :)

I will admit that getting older has made this problem worse. Bifocals and
serial numbers don't seem to play together very well......

--
Kathryn Jacobs, Microsoft PPT MVP
If this helped you, please take the time to rate the value of this post:
http://rate.affero.net/jacobskl/
Get PowerPoint answers at http://www.powerpointanswers.com
Get OneNote answers at http://www.onenoteanswers.com
Cook anything outdoors with http://www.outdoorcook.com
I believe life is meant to be lived. But:
if we live without making a difference, it makes no difference that we lived
 
I always do what I'm told to do. <G> The REAL reason is that it's just
easier to hit CapsLock and then proof read the entered string against the
printed string. My brain doesn't like to hassle with determining equality
between 24 characters in lower case and 24 characters in upper case.
Click to expand...

Our Sonia .... Always so practical in the face of neurosis ... ;-)
 
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