invalid page fault

[Roy Collins]

We keep getting this error message when we try to open
excel - The program will not open- any ideas???
***********************************************
EXCEL caused an invalid page fault in
module EXCEL.EXE at 015f:300169b7.
Registers:
EAX=ffffaffc CS=015f EIP=300169b7 EFLGS=00010202
EBX=006297cc SS=0167 ESP=00628d78 EBP=006291a8
ECX=306eeec0 DS=0167 ESI=012cab88 FS=321f
EDX=00629190 ES=0167 EDI=00000000 GS=0000
Bytes at CS:EIP:
0f bf 04 c5 b6 76 01 30 5e c2 04 00 55 8b ec 83
Stack dump:
012cab88 3012ae19 012cab88 00000000 0062aa60 00000001
00000000 0000000d 00000000 012c3e00 300047c9 00628fba
006297f4 00000000 0062aa88 00000001

 

[Jan Karel Pieterse]

Hi,

This is a default list of things-to-do when Excel exhibits
startup problems.

Try opening Excel without any addins or hidden workbooks:

Start, Run,
"C:\Program Files\Microsoft
Office\Office\Excel.exe" /Automation

Quotes mandatory, Note you may have to change the path.

If your error disappears, there is either an add-in or a
(hidden) workbook that is loaded upon XL's start, which
bothers you.

- Try locating the XLSTART directory, move everything from
there.
- In XL: Tools, Addins, note the ones checked and uncheck
them one at the time, each time restarting XL
- In XL, Tools, options, general. Check if a path is
entered after "Alternate startup file location". Clear it.

Another option is to open XL in Safe mode:

"C:\Program Files\Microsoft Office\Office\Excel.exe" /Safe

Also, you might try:

"C:\Program Files\Microsoft
Office\Office\Excel.exe" /Regserver

Yet another possible problem is a corruption of your
toolbar customisation file. Locate all files with
extension .xlb and rename the extension(s) to something
like .old
Now try and start XL again.

Also, NAV has shown to cause "Excel caused an invalid page
fault in module VBE6.DLL".
You might try disabling the Office plug in of NAV.

Other causes may be a full TEMP folder:

In Windows 95/98 and ME

Delete all files in C:\Windows\Temp

In Windows NT/2000/XP

Find and Select C:\Documents and Settings\<user>\local
settings\temp
and delete all files in there.

They are often left behind by installing programs but
Excel needs the space.

This is what MS has to say about startup problems:

http://support.microsoft.com/default.aspx?scid=kb;en-
us;Q280504

And this about startup switches:

http://support.microsoft.com/default.aspx?scid=KB;en-
us;q211481


Regards,

Jan Karel Pieterse
Excel TA/MVP