Internet

  • Thread starter Thread starter Patrick D.
  • Start date Start date
P

Patrick D.

Hi

My customers Windows Vista Home Premium often cannot access Internet with
IE7 or Firefox.
At the same time the computer is still able to look TV with zattoo.com,
which shows, that the connection to the internet is still ok.
What's the reason?

Patrick
 
Hi Ben

Thanks for your answer.
"Often" is exactly the point. Sometimes, sometimes not. As soon as you are
not able anymore to access the internet via browser you need to reboot.
There is no error-message: The browser simply waits for the page with no
end. If I wouldn't know, that zattoo-tv works, I would be shure, that there
is no internet connection at all.

Have you got an idea?

Patrick
 
Things to try
1. If your customer is using a Router, update the Firmware.
2. update Network Adaptor drivers.
3. right-click Network connection>Properties> unbind TCP/IPv6.
4. Start IE7 with no add-ons.
 
Hi
To avoid unnecessary trial and error you need to find out what is the
phenomenon and provide info.
Just stating the general problem is like saying "Help me I can not use my
Car".
Jack (MVP-Networking).
 
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