internet options, errors, and msas

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I get this message when trying to open Internet Options in Internet Explorer
Version 6. "This operation has been canceled due to restrictions in effect
on this computer. Please contact your system administrator." Some programs
and internet explorer are freezing on me. I think it is because of a setting
in MSAS. Has anyone had a similiar problem or know of a solution. I found a
hotfix for the problem but don't know how to get it from Microsoft without
paying their customer service fee.
http://support.microsoft.com/default.aspx?scid=kb;en-us;894179
 
Hi Jason;
I don't know what the "fix" you have posted refers to, since the site won't open
for me, but when you say that it says "Please contact your system
administrator", that should be YOU. MSAS Beta1 is designed to run correctly
only from an account with Admin authority and only from the Admin account that
installed it originally. Things might change with Beta2.
 
Hello Jason,

also on that page:

WORKAROUND
To work around this issue, visit another Web page, and then open the
Internet Options dialog box. This issue occurs only when the file
download page remains open in your browser.

Else download the download manager from "fresh devices" here:
http://www.freshdevices.com/
and integrate it in IE6, maybe then the trouble is gone.

Regards >*< TOM >*<
 
Jason said:
I get this message when trying to open Internet Options in Internet
Explorer Version 6. "This operation has been canceled due to
restrictions in effect on this computer. Please contact your system
administrator." Some programs and internet explorer are freezing on
me. I think it is because of a setting in MSAS. Has anyone had a
similiar problem or know of a solution. I found a hotfix for the
problem but don't know how to get it from Microsoft without paying
their customer service fee.
http://support.microsoft.com/default.aspx?scid=kb;en-us;894179
Click to expand...

Close IE.
Open Regedit.
Find the value NoBrowserOptions and remove every instance of it.
It is most likely (but not necessarily) to be here:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Restrictions

You might try this from Mike Burgess first if you use SpyBot:
'Did you by chance run SpyBot's Immunize feature?
If so, you can unlock by unchecking the option to "Protect IE Control
Panel".
See http://forums.spywareinfo.com/index.php?showtopic=6748

Ad-Aware now has a similar protection feature.
 
Jason--I'd check out the other advice in this thread--it all looks pretty
good to me.

However--let me help you out a bit in relation to the hotfix issue and the
question of cost.

Hotfixes are available without cost. The wording in the article is
legalese, but if you call up, tell them you are experiencing the problem
described in KB article thusandsuch, and ask for assistance in obtaining the
hotfix, you'll get it, without paying anything.

Do not discuss any other extraneous or related issues during the call--but
if the engineer asks questions specifically related to determining whether
you're experiencing the issue this hotfix alleviates, don't stonewall!

There was a time when you would have to provide a credit card before
reaching the engineer, and they would then have to reverse the charges. I
don't believe that it works that way anymore.

Give it a try, and write back here with your experience, please--this is a
useful thing for everyone to know more about.
 
Are you by chance using Spybot's Immunization feature?

If so, then this is likely the culprit in this case.

I used to use Spybot's Immunization feature, until I realized I had to
launch the app and disable Immunization each and every time I wanted to
change my settings for IE.

Alan
 
Thank you for all your responses.
I un-installed all anti-spyware programs on my cpu. They were MSAS, Spybot,
and Ad-aware. I heard back from Microsoft and they sent me the hotfix that
hopefully will fix the problem I'm having. My cpu is still very slow. If the
hotfix does not work I will have to re-install Windows XP. I'm hoping I
won't have to go the extra step.
 
Do you have any other symptoms besides the slowness? Have you been over the
machine carefully with a current antivirus scanner, as well as the
antispyware tools?

--
 
I did a scan with MSAS and there were no viruses found. I tried to do a scan
with Norton Anti-virus but the program will not open. When I try to open
certain programs like Norton, IE, Outlook Express and go to the task manager
the message goes back and forth from Responding/Not Responding.
 
The antivirus not opening is suggestive that there could be some active
infection preventing it from working. This isn't an uncommon virus tactic.

Microsoft Antispyware is not an antivirus.

Do you keep the machine up to date with security patches, at least the
monthly critical ones?

I'm wondering whether you've run the Malicious Software Removal tool on a
regular basis:

http://www.microsoft.com/security/malwareremove/default.mspx

You might also consider downloading and running McAfee's Stinger antivirus
standalone tool:

http://vil.nai.com/vil/stinger/

(download the .exe version and run it.)

It is also a good idea to restart Windows in safe mode, and do antivirus
scanning in that mode. I believe this is possible with Stinger, not certain
about the Malicious Software Removal tool.

I'd like to get you to a point where Norton is operable. Unfortunately,
Norton's consumer-grade apps can be quite difficult to handle when things
have gone wrong--and sometimes they go wrong without any help from the
malware writers, so I'm not certain what's at fault here, at the moment.

Another way to proceed--and perhaps a quicker way to get your situation
resolved--would be to go to a third-party forum, such as one of these:
---
Appendix 2. Forums where you can get expert advice for Hijack This! logs.
NOTE: Registration is REQUIRED before posting a log
NOTE: Web sites NOT listed in any particular order

http://aumha.net/viewforum.php?f=30
http://www.bleepingcomputer.com/forums/forum22.html
http://www.dslreports.com/forum/security
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/forumdisplay.php?f=24
http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Her...
http://gladiator-antivirus.com/forum/index.php?showforum=170
http://forum.iamnotageek.com/f-130.html
http://forums.maddoktor2.com/index.php?showforum=17
http://www.spywarewarrior.com/viewforum.php?f=5
http://forums.spywareinfo.com/index.php?showforum=18
http://forums.techguy.org/f54-s.html
http://forums.tomcoyote.org/index.php?showforum=27
http://forums.subratam.org/index.php?showforum=7
http://boards.cexx.org/viewforum.php?f=1
http://www.malwarebytes.biz/forums/index.php?showforum=5
--
Download and run the HijackThis application, and post the log at the forum
of your choice from this list--or others as well. It's best not to post the
log here--we're not well set up for that function.

Someone experienced at interpreting the logs should be able to guide you
through removal of anything that shouldn't be there--be it spyware or virus.
Once your machine is clean of anything in the malware line, you can look at
what needs to be done to get Norton functional again.

Whatever route you decide to take, let us know here what happens in the end,
if possible?


--
 
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