Internet not working

  • Thread starter Thread starter Guest
  • Start date Start date
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Guest

My internet stopped working yesterday. When I say not working, I can't get
any web pages up on IE6 or Mozilla. I thought it was my cable modem, so I
spent 2 hours on the phone with the cable tech. He said when he tried to
remotely acces my system, a firewall was stopping it. I have Zone Alarm so I
disabled it and made sure the Windows firewall was disabled but with the same
result. I know my modem is good because I can still sned and receive e-mail
with Outlook.

Does anyone know anything else I can try? Thanks.
 
Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
Larry said:
My internet stopped working yesterday. When I say not working, I can't
get
any web pages up on IE6 or Mozilla. I thought it was my cable modem, so I
spent 2 hours on the phone with the cable tech. He said when he tried to
remotely acces my system, a firewall was stopping it. I have Zone Alarm
so I
disabled it and made sure the Windows firewall was disabled but with the
same
result. I know my modem is good because I can still sned and receive
e-mail
with Outlook.

Does anyone know anything else I can try? Thanks.
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