Internet explorer wont start-IE8

  • Thread starter Thread starter liz
  • Start date Start date
L

liz

I recently installed more memory (2GB) on my PC (win pro 32bits) and now I
can't get IE8 to start! Is it possible that my Dell Dimension 2400 can't
handle that much memory? I bought it in 2003, and it used to have 348MB
memory installed which wasn't enough (hence the reason i installed more
memory).
thanks in advance
 
Hi Liz I want to help you. I do not think that adding more memory will
interfere with IE actually it should make your computer run faster. Now i
have some questions to I would like you to answer and then I will see what I
can do.
1. When you had IE 7 did it work?
2. After you upgraded to IE8 did it work it all and when did it stop working?
3. When you click the internet explorer icon on your desktop exactly what
happens, do you get an error message? Does the icon change color after you
click on it? and does an hourglass appear?
4. Is your computer experienceing any strange unexplained behavihior such
as a dramatic slowdown pop ups etc.
5. Have you tried right clicking on the IE icon on your desktop and
clicking on open, open home page, or run?
Please answer these questions get back to me and I will see if I can help
you resolve the issue.
Kaja
 
Kaja said:
Hi Liz I want to help you. I do not think that adding more memory will
interfere with IE actually it should make your computer run faster. Now i
have some questions to I would like you to answer and then I will see what I
can do.
1. When you had IE 7 did it work?
2. After you upgraded to IE8 did it work it all and when did it stop working?
3. When you click the internet explorer icon on your desktop exactly what
happens, do you get an error message? Does the icon change color after you
click on it? and does an hourglass appear?
4. Is your computer experienceing any strange unexplained behavihior such
as a dramatic slowdown pop ups etc.
5. Have you tried right clicking on the IE icon on your desktop and
clicking on open, open home page, or run?
Please answer these questions get back to me and I will see if I can help
you resolve the issue.
Kaja
Click to expand...
 
hi Liz, Kaja here. I got this reply but it was blank. I cannot help you
unless you answer the questions I asked you so please get back to me.
Kaja
 
Hi Kayla,
Thank you for your quick reply and offer of help. I'm new to these
newsgroups and I think I might have accidentally sent a blank reply, if so, I
apologize, I'm just learning this.
Anyway, I installed IE8 a few weeks ago, before I installed the new memory
last week, it worked fine, as did the IE7 and also after I installed the two
memory modules (1 GB each) which greatly improved the speed and performence.
But a couple of days ago my internet explorer would not open when tried to
open it from the start menu. There is no error messege,it just won't start.
I tried system restore, but that tool opened halfway (just the blue frame of
the window) the window itself is just a white screen.
Also, I don't have the IE8 icon on my desktop that i could right-click to
"open". I haven't tried the "run" command yet, i think I'll try that
tomorrow.

Thanks :)
 
oh interesting there is no icon on your desktop because when IE installs it
automatically puts one there. So let us do some things. first let us verify
you have IE. go to start, contol panel, add/remove prgrams. A list will
generate of all the programs on your computer. see if you have IE and what
version. Scroll down the whole list and look. Next go to start and you
should see IE listed there. right click it select send to and create desktop
shortcut. Now you know you have IE and you have a shortcut icon. now click
the shortcu ticon to open. if that fails right click it and click run, open
or open home page. Let me know if this resolves things
Kaja
 
I had IE8 but I uninstalled it and reinstalled IE7 thinking that the problem
was the software version. After reinstall, I tried what you said, but no
luck, when I right-click on IE there is no response at all. Also there is
something that I noticed on my desktop at the time of this trouble. Most of
the icons on my desktop suddenly have a little blue box with a number (I
think 33) inside, on them. I've never seen or heard of anything like this
before, and I don't know what caused then to suddenly appear like that,
whatever it is, it probably has something to do with the trouble I'm having
with my computer. Have you ever heard of anything like this?
Thanks.
 
Hi Liz, hmmm very strange about the number 33 on your destktop. I think your
system has been compromised. Dont' freak out there may still be hope yet.
What anti virus software do you have? I would strongly reccommend you go to
http://www.avast.com and download and install the free trial. Then do a full
thourugh virus scan. That will catch any viruses and and then you have the
option to lock them away in a quarantine chest. Although some viruses are so
nasty you may want to have it professional fixed which means you will have to
shell out money. There is also the possibility you have spyware and or
malware. Go to htttp://www.spywareterminator.com and when you download your
computer save it to the desktop. Then click the icon install it and run it.
Run a full scan. Do you have kids? Now the reason I ask is kids are
notorious for going to shady sites that can cause this kind of infection and
they can hide their tracks. So if you do you may want to consider monitering
their web use and talking to them. Anybody else got any ideas?
kaja
 
[If the system's already compromised, how will you know Avast or any other
AV app has installed properly, is fully updated, and is working properly?
What about the AV app already has installed? Was it running in the
background when she installed and/or uninstalled IE8?]
 
Thank you both for replying. I'm running Norton 360 on my computer for the
past month or so, before that I ran McAffee. I'm not sure how I could
download anything that isn't already installed on my computer, as was IE7.
Because I can't get an internet connection. I do have some recovery boot
discs which I created about a month ago before all this trouble started.
Should I try this, and how do I do this?
Thanks

PA Bear said:
[If the system's already compromised, how will you know Avast or any other
AV app has installed properly, is fully updated, and is working properly?
What about the AV app already has installed? Was it running in the
background when she installed and/or uninstalled IE8?]
Hi Liz, hmmm very strange about the number 33 on your destktop. I think
your system has been compromised. Dont' freak out there may still be hope
yet. What anti virus software do you have? I would strongly reccommend
you
go to http://www.avast.com and download and install the free trial. Then
do a full thourugh virus scan. That will catch any viruses and and then
you have the option to lock them away in a quarantine chest. Although
some
viruses are so nasty you may want to have it professional fixed which
means
you will have to shell out money. There is also the possibility you have
spyware and or malware. Go to htttp://www.spywareterminator.com and when
you download your computer save it to the desktop. Then click the icon
install it and run it. Run a full scan. Do you have kids? Now the reason
I ask is kids are notorious for going to shady sites that can cause this
kind of infection and they can hide their tracks. So if you do you may
want to consider monitering their web use and talking to them. Anybody
else got any ideas?
kaja
Click to expand...
Click to expand...
 
[Crosspost to IE General]

Thread history:
http://groups.google.com/group/micr...285ce2e4bfb/046e322967922cd9#046e322967922cd9

Please state your full Windows version (e.g., WinXP SP3). Is the computer
still running IE8?

Was the McAfee application or N360 installed when the problem first started?

Was the McAfee application or N360 running in the background when you
installed IE8?

What was the name & version (if you know) of the McAfee application (e.g.,
McAfee Security Center; McAfee VIrusScan Plus; McAfee Internet Security)?
Was your McAfee subscription still current when you installed N360 or had it
expired?

Did you download/run the McAfee Consumer Products Removal Tool before you
installed N360?

Is N360 fully-patched via Live Update? Can you even use LiveUpdate?

Did a McAfee or Norton application come preinstalled on the machine when you
bought it back in 2003?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Thank you both for replying. I'm running Norton 360 on my computer for
the
past month or so, before that I ran McAffee. I'm not sure how I could
download anything that isn't already installed on my computer, as was IE7.
Because I can't get an internet connection. I do have some recovery boot
discs which I created about a month ago before all this trouble started.
Should I try this, and how do I do this?
Thanks

PA Bear said:
[If the system's already compromised, how will you know Avast or any
other
AV app has installed properly, is fully updated, and is working properly?
What about the AV app already has installed? Was it running in the
background when she installed and/or uninstalled IE8?]
Hi Liz, hmmm very strange about the number 33 on your destktop. I think
your system has been compromised. Dont' freak out there may still be
hope
yet. What anti virus software do you have? I would strongly reccommend
you
go to http://www.avast.com and download and install the free trial.
Then
do a full thourugh virus scan. That will catch any viruses and and then
you have the option to lock them away in a quarantine chest. Although
some
viruses are so nasty you may want to have it professional fixed which
means
you will have to shell out money. There is also the possibility you
have
spyware and or malware. Go to htttp://www.spywareterminator.com and
when
you download your computer save it to the desktop. Then click the icon
install it and run it. Run a full scan. Do you have kids? Now the
reason
I ask is kids are notorious for going to shady sites that can cause this
kind of infection and they can hide their tracks. So if you do you may
want to consider monitering their web use and talking to them. Anybody
else got any ideas?
kaja

:

I had IE8 but I uninstalled it and reinstalled IE7 thinking that the
problem was the software version. After reinstall, I tried what you
said,
but no luck, when I right-click on IE there is no response at all.
Also
there is something that I noticed on my desktop at the time of this
trouble. Most of the icons on my desktop suddenly have a little blue
box
with a number (I think 33) inside, on them. I've never seen or heard
of
anything like this before, and I don't know what caused then to
suddenly
appear like that, whatever it is, it probably has something to do with
the
trouble I'm having with my computer. Have you ever heard of anything
like
this?
Thanks.

:

oh interesting there is no icon on your desktop because when IE
installs
it automatically puts one there. So let us do some things. first let
us
verify you have IE. go to start, contol panel, add/remove prgrams. A
list will generate of all the programs on your computer. see if you
have
IE and what version. Scroll down the whole list and look. Next go to
start and you should see IE listed there. right click it select send
to
and create desktop shortcut. Now you know you have IE and you have a
shortcut icon. now click the shortcu ticon to open. if that fails
right
click it and click run, open or open home page. Let me know if this
resolves things
Kaja



:

Hi Kayla,
Thank you for your quick reply and offer of help. I'm new to these
newsgroups and I think I might have accidentally sent a blank reply,
if
so, I apologize, I'm just learning this.
Anyway, I installed IE8 a few weeks ago, before I installed the new
memory last week, it worked fine, as did the IE7 and also after I
installed the two memory modules (1 GB each) which greatly improved
the
speed and performence. But a couple of days ago my internet explorer
would not open when tried to open it from the start menu. There is
no
error messege,it just won't start. I tried system restore, but that
tool
opened halfway (just the blue frame of the window) the window itself
is
just a white screen.
Also, I don't have the IE8 icon on my desktop that i could
right-click
to
"open". I haven't tried the "run" command yet, i think I'll try that
tomorrow.

Thanks :)

:

hi Liz, Kaja here. I got this reply but it was blank. I cannot
help
you unless you answer the questions I asked you so please get back
to
me. Kaja

:



:

Hi Liz I want to help you. I do not think that adding more memory
will interfere with IE actually it should make your computer run
faster. Now i have some questions to I would like you to answer
and
then I will see what I can do.
1. When you had IE 7 did it work?
2. After you upgraded to IE8 did it work it all and when did it
stop
working?
3. When you click the internet explorer icon on your desktop
exactly
what happens, do you get an error message? Does the icon change
color after you click on it? and does an hourglass appear?
4. Is your computer experienceing any strange unexplained
behavihior
such
as a dramatic slowdown pop ups etc.
5. Have you tried right clicking on the IE icon on your desktop
and
clicking on open, open home page, or run?
Please answer these questions get back to me and I will see if I
can
help
you resolve the issue.
Kaja

:

I recently installed more memory (2GB) on my PC (win pro 32bits)
and
now I can't get IE8 to start! Is it possible that my Dell
Dimension
2400 can't handle that much memory? I bought it in 2003, and it
used to have 348MB memory installed which wasn't enough (hence
the
reason i installed more memory).
thanks in advance
Click to expand...
Click to expand...
Click to expand...
 
Hi Liz again, oops I forgot you cannot connect so you cannot take my last
piece of advice however I did some research. With this kind of a severe
virus you should probably take it to a store or hire a technician to repair
it. They will probably reccommend a clean reinnstallation of Windows. Now
would be a great time to back up all your files so you do not lose anything.
I don't know if viruses affect files so you may want to check with the
technician.
Hope things get better,
Kaja

liz said:
Thank you both for replying. I'm running Norton 360 on my computer for the
past month or so, before that I ran McAffee. I'm not sure how I could
download anything that isn't already installed on my computer, as was IE7.
Because I can't get an internet connection. I do have some recovery boot
discs which I created about a month ago before all this trouble started.
Should I try this, and how do I do this?
Thanks

PA Bear said:
[If the system's already compromised, how will you know Avast or any other
AV app has installed properly, is fully updated, and is working properly?
What about the AV app already has installed? Was it running in the
background when she installed and/or uninstalled IE8?]
Hi Liz, hmmm very strange about the number 33 on your destktop. I think
your system has been compromised. Dont' freak out there may still be hope
yet. What anti virus software do you have? I would strongly reccommend
you
go to http://www.avast.com and download and install the free trial. Then
do a full thourugh virus scan. That will catch any viruses and and then
you have the option to lock them away in a quarantine chest. Although
some
viruses are so nasty you may want to have it professional fixed which
means
you will have to shell out money. There is also the possibility you have
spyware and or malware. Go to htttp://www.spywareterminator.com and when
you download your computer save it to the desktop. Then click the icon
install it and run it. Run a full scan. Do you have kids? Now the reason
I ask is kids are notorious for going to shady sites that can cause this
kind of infection and they can hide their tracks. So if you do you may
want to consider monitering their web use and talking to them. Anybody
else got any ideas?
kaja

:

I had IE8 but I uninstalled it and reinstalled IE7 thinking that the
problem was the software version. After reinstall, I tried what you
said,
but no luck, when I right-click on IE there is no response at all. Also
there is something that I noticed on my desktop at the time of this
trouble. Most of the icons on my desktop suddenly have a little blue box
with a number (I think 33) inside, on them. I've never seen or heard of
anything like this before, and I don't know what caused then to suddenly
appear like that, whatever it is, it probably has something to do with
the
trouble I'm having with my computer. Have you ever heard of anything
like
this?
Thanks.

:

oh interesting there is no icon on your desktop because when IE installs
it automatically puts one there. So let us do some things. first let
us
verify you have IE. go to start, contol panel, add/remove prgrams. A
list will generate of all the programs on your computer. see if you
have
IE and what version. Scroll down the whole list and look. Next go to
start and you should see IE listed there. right click it select send to
and create desktop shortcut. Now you know you have IE and you have a
shortcut icon. now click the shortcu ticon to open. if that fails
right
click it and click run, open or open home page. Let me know if this
resolves things
Kaja



:

Hi Kayla,
Thank you for your quick reply and offer of help. I'm new to these
newsgroups and I think I might have accidentally sent a blank reply, if
so, I apologize, I'm just learning this.
Anyway, I installed IE8 a few weeks ago, before I installed the new
memory last week, it worked fine, as did the IE7 and also after I
installed the two memory modules (1 GB each) which greatly improved the
speed and performence. But a couple of days ago my internet explorer
would not open when tried to open it from the start menu. There is no
error messege,it just won't start. I tried system restore, but that
tool
opened halfway (just the blue frame of the window) the window itself is
just a white screen.
Also, I don't have the IE8 icon on my desktop that i could right-click
to
"open". I haven't tried the "run" command yet, i think I'll try that
tomorrow.

Thanks :)

:

hi Liz, Kaja here. I got this reply but it was blank. I cannot help
you unless you answer the questions I asked you so please get back to
me. Kaja

:



:

Hi Liz I want to help you. I do not think that adding more memory
will interfere with IE actually it should make your computer run
faster. Now i have some questions to I would like you to answer and
then I will see what I can do.
1. When you had IE 7 did it work?
2. After you upgraded to IE8 did it work it all and when did it
stop
working?
3. When you click the internet explorer icon on your desktop
exactly
what happens, do you get an error message? Does the icon change
color after you click on it? and does an hourglass appear?
4. Is your computer experienceing any strange unexplained
behavihior
such
as a dramatic slowdown pop ups etc.
5. Have you tried right clicking on the IE icon on your desktop and
clicking on open, open home page, or run?
Please answer these questions get back to me and I will see if I can
help
you resolve the issue.
Kaja

:

I recently installed more memory (2GB) on my PC (win pro 32bits)
and
now I can't get IE8 to start! Is it possible that my Dell
Dimension
2400 can't handle that much memory? I bought it in 2003, and it
used to have 348MB memory installed which wasn't enough (hence the
reason i installed more memory).
thanks in advance
Click to expand...
Click to expand...
Click to expand...
 
Hi. My os version is XP sp3. Norton 360 was installed when the problem
began, and I uninstalled McAffee when prompted during the Norton install.
I think McAfee Security Center was running in the backround when I first
installed IE8.
McAfee wasn't expired (it was aol version, I think, which is free) but the
McAfee Security Center expired April 3, 2009, (which was a paid version).
I'm not sure what you mean by "consumer version uninstall, but when I first
ran the Norton 360, Norton prompted me to unistall McAfee before it could
completely install, followed by a screen from McAfee (I think) which assisted
with the uninstall.
I'm not sure if the Norton is patched or not but I can't run Live update due
to the lack of internet connection, but I'm sure Live update ran before this
problem occurred.
I don't remember which application (Norton or McAfee) was preinstalled back
in 2003.
Thanks

PA Bear said:
[Crosspost to IE General]

Thread history
http://groups.google.com/group/micr...285ce2e4bfb/046e322967922cd9#046e322967922cd9

Please state your full Windows version (e.g., WinXP SP3). Is the computer
still running IE8?

Was the McAfee application or N360 installed when the problem first started?

Was the McAfee application or N360 running in the background when you
installed IE8?

What was the name & version (if you know) of the McAfee application (e.g.,
McAfee Security Center; McAfee VIrusScan Plus; McAfee Internet Security)?
Was your McAfee subscription still current when you installed N360 or had it
expired?

Did you download/run the McAfee Consumer Products Removal Tool before you
installed N360?

Is N360 fully-patched via Live Update? Can you even use LiveUpdate?

Did a McAfee or Norton application come preinstalled on the machine when you
bought it back in 2003?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Thank you both for replying. I'm running Norton 360 on my computer for
the
past month or so, before that I ran McAffee. I'm not sure how I could
download anything that isn't already installed on my computer, as was IE7.
Because I can't get an internet connection. I do have some recovery boot
discs which I created about a month ago before all this trouble started.
Should I try this, and how do I do this?
Thanks

PA Bear said:
[If the system's already compromised, how will you know Avast or any
other
AV app has installed properly, is fully updated, and is working properly?
What about the AV app already has installed? Was it running in the
background when she installed and/or uninstalled IE8?]

Kaja wrote:
Hi Liz, hmmm very strange about the number 33 on your destktop. I think
your system has been compromised. Dont' freak out there may still be
hope
yet. What anti virus software do you have? I would strongly reccommend
you
go to http://www.avast.com and download and install the free trial.
Then
do a full thourugh virus scan. That will catch any viruses and and then
you have the option to lock them away in a quarantine chest. Although
some
viruses are so nasty you may want to have it professional fixed which
means
you will have to shell out money. There is also the possibility you
have
spyware and or malware. Go to htttp://www.spywareterminator.com and
when
you download your computer save it to the desktop. Then click the icon
install it and run it. Run a full scan. Do you have kids? Now the
reason
I ask is kids are notorious for going to shady sites that can cause this
kind of infection and they can hide their tracks. So if you do you may
want to consider monitering their web use and talking to them. Anybody
else got any ideas?
kaja

:

I had IE8 but I uninstalled it and reinstalled IE7 thinking that the
problem was the software version. After reinstall, I tried what you
said,
but no luck, when I right-click on IE there is no response at all.
Also
there is something that I noticed on my desktop at the time of this
trouble. Most of the icons on my desktop suddenly have a little blue
box
with a number (I think 33) inside, on them. I've never seen or heard
of
anything like this before, and I don't know what caused then to
suddenly
appear like that, whatever it is, it probably has something to do with
the
trouble I'm having with my computer. Have you ever heard of anything
like
this?
Thanks.

:

oh interesting there is no icon on your desktop because when IE
installs
it automatically puts one there. So let us do some things. first let
us
verify you have IE. go to start, contol panel, add/remove prgrams. A
list will generate of all the programs on your computer. see if you
have
IE and what version. Scroll down the whole list and look. Next go to
start and you should see IE listed there. right click it select send
to
and create desktop shortcut. Now you know you have IE and you have a
shortcut icon. now click the shortcu ticon to open. if that fails
right
click it and click run, open or open home page. Let me know if this
resolves things
Kaja



:

Hi Kayla,
Thank you for your quick reply and offer of help. I'm new to these
newsgroups and I think I might have accidentally sent a blank reply,
if
so, I apologize, I'm just learning this.
Anyway, I installed IE8 a few weeks ago, before I installed the new
memory last week, it worked fine, as did the IE7 and also after I
installed the two memory modules (1 GB each) which greatly improved
the
speed and performence. But a couple of days ago my internet explorer
would not open when tried to open it from the start menu. There is
no
error messege,it just won't start. I tried system restore, but that
tool
opened halfway (just the blue frame of the window) the window itself
is
just a white screen.
Also, I don't have the IE8 icon on my desktop that i could
right-click
to
"open". I haven't tried the "run" command yet, i think I'll try that
tomorrow.

Thanks :)

:

hi Liz, Kaja here. I got this reply but it was blank. I cannot
help
you unless you answer the questions I asked you so please get back
to
me. Kaja

:



:

Hi Liz I want to help you. I do not think that adding more memory
will interfere with IE actually it should make your computer run
faster. Now i have some questions to I would like you to answer
and
then I will see what I can do.
1. When you had IE 7 did it work?
2. After you upgraded to IE8 did it work it all and when did it
stop
working?
3. When you click the internet explorer icon on your desktop
exactly
what happens, do you get an error message? Does the icon change
color after you click on it? and does an hourglass appear?
4. Is your computer experienceing any strange unexplained
behavihior
such
as a dramatic slowdown pop ups etc.
5. Have you tried right clicking on the IE icon on your desktop
and
clicking on open, open home page, or run?
Please answer these questions get back to me and I will see if I
can
help
you resolve the issue.
Kaja

:

I recently installed more memory (2GB) on my PC (win pro 32bits)
and
now I can't get IE8 to start! Is it possible that my Dell
Dimension
2400 can't handle that much memory? I bought it in 2003, and it
used to have 348MB memory installed which wasn't enough (hence
the
reason i installed more memory).
thanks in advance
Click to expand...
Click to expand...
Click to expand...
 
Thanks Kaja, I hope so too. I've been using my netbook but I really miss
using my desktop and hope I can resolve this issue soon. Luckily, I backed
up all my files before this happened on CD.
Thanks for your help and suggestions. :)

Kaja said:
Hi Liz again, oops I forgot you cannot connect so you cannot take my last
piece of advice however I did some research. With this kind of a severe
virus you should probably take it to a store or hire a technician to repair
it. They will probably reccommend a clean reinnstallation of Windows. Now
would be a great time to back up all your files so you do not lose anything.
I don't know if viruses affect files so you may want to check with the
technician.
Hope things get better,
Kaja

liz said:
Thank you both for replying. I'm running Norton 360 on my computer for the
past month or so, before that I ran McAffee. I'm not sure how I could
download anything that isn't already installed on my computer, as was IE7.
Because I can't get an internet connection. I do have some recovery boot
discs which I created about a month ago before all this trouble started.
Should I try this, and how do I do this?
Thanks

PA Bear said:
[If the system's already compromised, how will you know Avast or any other
AV app has installed properly, is fully updated, and is working properly?
What about the AV app already has installed? Was it running in the
background when she installed and/or uninstalled IE8?]

Kaja wrote:
Hi Liz, hmmm very strange about the number 33 on your destktop. I think
your system has been compromised. Dont' freak out there may still be hope
yet. What anti virus software do you have? I would strongly reccommend
you
go to http://www.avast.com and download and install the free trial. Then
do a full thourugh virus scan. That will catch any viruses and and then
you have the option to lock them away in a quarantine chest. Although
some
viruses are so nasty you may want to have it professional fixed which
means
you will have to shell out money. There is also the possibility you have
spyware and or malware. Go to htttp://www.spywareterminator.com and when
you download your computer save it to the desktop. Then click the icon
install it and run it. Run a full scan. Do you have kids? Now the reason
I ask is kids are notorious for going to shady sites that can cause this
kind of infection and they can hide their tracks. So if you do you may
want to consider monitering their web use and talking to them. Anybody
else got any ideas?
kaja

:

I had IE8 but I uninstalled it and reinstalled IE7 thinking that the
problem was the software version. After reinstall, I tried what you
said,
but no luck, when I right-click on IE there is no response at all. Also
there is something that I noticed on my desktop at the time of this
trouble. Most of the icons on my desktop suddenly have a little blue box
with a number (I think 33) inside, on them. I've never seen or heard of
anything like this before, and I don't know what caused then to suddenly
appear like that, whatever it is, it probably has something to do with
the
trouble I'm having with my computer. Have you ever heard of anything
like
this?
Thanks.

:

oh interesting there is no icon on your desktop because when IE installs
it automatically puts one there. So let us do some things. first let
us
verify you have IE. go to start, contol panel, add/remove prgrams. A
list will generate of all the programs on your computer. see if you
have
IE and what version. Scroll down the whole list and look. Next go to
start and you should see IE listed there. right click it select send to
and create desktop shortcut. Now you know you have IE and you have a
shortcut icon. now click the shortcu ticon to open. if that fails
right
click it and click run, open or open home page. Let me know if this
resolves things
Kaja



:

Hi Kayla,
Thank you for your quick reply and offer of help. I'm new to these
newsgroups and I think I might have accidentally sent a blank reply, if
so, I apologize, I'm just learning this.
Anyway, I installed IE8 a few weeks ago, before I installed the new
memory last week, it worked fine, as did the IE7 and also after I
installed the two memory modules (1 GB each) which greatly improved the
speed and performence. But a couple of days ago my internet explorer
would not open when tried to open it from the start menu. There is no
error messege,it just won't start. I tried system restore, but that
tool
opened halfway (just the blue frame of the window) the window itself is
just a white screen.
Also, I don't have the IE8 icon on my desktop that i could right-click
to
"open". I haven't tried the "run" command yet, i think I'll try that
tomorrow.

Thanks :)

:

hi Liz, Kaja here. I got this reply but it was blank. I cannot help
you unless you answer the questions I asked you so please get back to
me. Kaja

:



:

Hi Liz I want to help you. I do not think that adding more memory
will interfere with IE actually it should make your computer run
faster. Now i have some questions to I would like you to answer and
then I will see what I can do.
1. When you had IE 7 did it work?
2. After you upgraded to IE8 did it work it all and when did it
stop
working?
3. When you click the internet explorer icon on your desktop
exactly
what happens, do you get an error message? Does the icon change
color after you click on it? and does an hourglass appear?
4. Is your computer experienceing any strange unexplained
behavihior
such
as a dramatic slowdown pop ups etc.
5. Have you tried right clicking on the IE icon on your desktop and
clicking on open, open home page, or run?
Please answer these questions get back to me and I will see if I can
help
you resolve the issue.
Kaja

:

I recently installed more memory (2GB) on my PC (win pro 32bits)
and
now I can't get IE8 to start! Is it possible that my Dell
Dimension
2400 can't handle that much memory? I bought it in 2003, and it
used to have 348MB memory installed which wasn't enough (hence the
reason i installed more memory).
thanks in advance
Click to expand...
Click to expand...
Click to expand...
 
Repost: Is the computer still running IE8?

1. Download the McAfee Consumer Products Removal Tool, saving it to your
desktop (#2 of this three-step fix):
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

2. Close all open applications (anything with an icon on the taskbar) then
double-click on the saved file to run the tool. Don't touch/use the
computer until the process finishes.

3. Reboot.

4. Make certain that either the Norton Firewall is enabled or the Windows
Firewall is enabled (one, not both).

Does the behavior persist?

Hi. My os version is XP sp3. Norton 360 was installed when the problem
began, and I uninstalled McAffee when prompted during the Norton install.
I think McAfee Security Center was running in the backround when I first
installed IE8.
McAfee wasn't expired (it was aol version, I think, which is free) but the
McAfee Security Center expired April 3, 2009, (which was a paid version).
I'm not sure what you mean by "consumer version uninstall, but when I
first
ran the Norton 360, Norton prompted me to unistall McAfee before it could
completely install, followed by a screen from McAfee (I think) which
assisted with the uninstall.
I'm not sure if the Norton is patched or not but I can't run Live update
due
to the lack of internet connection, but I'm sure Live update ran before
this
problem occurred.
I don't remember which application (Norton or McAfee) was preinstalled
back
in 2003.
Thanks

PA Bear said:
[Crosspost to IE General]

Thread history
http://groups.google.com/group/micr...285ce2e4bfb/046e322967922cd9#046e322967922cd9

Please state your full Windows version (e.g., WinXP SP3). Is the
computer
still running IE8?

Was the McAfee application or N360 installed when the problem first
started?

Was the McAfee application or N360 running in the background when you
installed IE8?

What was the name & version (if you know) of the McAfee application
(e.g.,
McAfee Security Center; McAfee VIrusScan Plus; McAfee Internet Security)?
Was your McAfee subscription still current when you installed N360 or had
it expired?

Did you download/run the McAfee Consumer Products Removal Tool before you
installed N360?

Is N360 fully-patched via Live Update? Can you even use LiveUpdate?

Did a McAfee or Norton application come preinstalled on the machine when
you bought it back in 2003?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Thank you both for replying. I'm running Norton 360 on my computer for
the
past month or so, before that I ran McAffee. I'm not sure how I could
download anything that isn't already installed on my computer, as was
IE7.
Because I can't get an internet connection. I do have some recovery
boot
discs which I created about a month ago before all this trouble started.
Should I try this, and how do I do this?
Thanks

:
[If the system's already compromised, how will you know Avast or any
other
AV app has installed properly, is fully updated, and is working
properly?
What about the AV app already has installed? Was it running in the
background when she installed and/or uninstalled IE8?]

Kaja wrote:
Hi Liz, hmmm very strange about the number 33 on your destktop. I
think
your system has been compromised. Dont' freak out there may still be
hope
yet. What anti virus software do you have? I would strongly
reccommend
you
go to http://www.avast.com and download and install the free trial.
Then
do a full thourugh virus scan. That will catch any viruses and and
then
you have the option to lock them away in a quarantine chest. Although
some
viruses are so nasty you may want to have it professional fixed which
means
you will have to shell out money. There is also the possibility you
have
spyware and or malware. Go to htttp://www.spywareterminator.com and
when
you download your computer save it to the desktop. Then click the
icon
install it and run it. Run a full scan. Do you have kids? Now the
reason
I ask is kids are notorious for going to shady sites that can cause
this
kind of infection and they can hide their tracks. So if you do you
may
want to consider monitering their web use and talking to them.
Anybody
else got any ideas?
kaja

:

I had IE8 but I uninstalled it and reinstalled IE7 thinking that the
problem was the software version. After reinstall, I tried what you
said,
but no luck, when I right-click on IE there is no response at all.
Also
there is something that I noticed on my desktop at the time of this
trouble. Most of the icons on my desktop suddenly have a little blue
box
with a number (I think 33) inside, on them. I've never seen or heard
of
anything like this before, and I don't know what caused then to
suddenly
appear like that, whatever it is, it probably has something to do
with
the
trouble I'm having with my computer. Have you ever heard of anything
like
this?
Thanks.

:

oh interesting there is no icon on your desktop because when IE
installs
it automatically puts one there. So let us do some things. first
let
us
verify you have IE. go to start, contol panel, add/remove prgrams.
A
list will generate of all the programs on your computer. see if you
have
IE and what version. Scroll down the whole list and look. Next go
to
start and you should see IE listed there. right click it select
send
to
and create desktop shortcut. Now you know you have IE and you have
a
shortcut icon. now click the shortcu ticon to open. if that fails
right
click it and click run, open or open home page. Let me know if this
resolves things
Kaja



:

Hi Kayla,
Thank you for your quick reply and offer of help. I'm new to these
newsgroups and I think I might have accidentally sent a blank
reply,
if
so, I apologize, I'm just learning this.
Anyway, I installed IE8 a few weeks ago, before I installed the new
memory last week, it worked fine, as did the IE7 and also after I
installed the two memory modules (1 GB each) which greatly improved
the
speed and performence. But a couple of days ago my internet
explorer
would not open when tried to open it from the start menu. There is
no
error messege,it just won't start. I tried system restore, but that
tool
opened halfway (just the blue frame of the window) the window
itself
is
just a white screen.
Also, I don't have the IE8 icon on my desktop that i could
right-click
to
"open". I haven't tried the "run" command yet, i think I'll try
that
tomorrow.

Thanks :)

:

hi Liz, Kaja here. I got this reply but it was blank. I cannot
help
you unless you answer the questions I asked you so please get back
to
me. Kaja

:



:

Hi Liz I want to help you. I do not think that adding more
memory
will interfere with IE actually it should make your computer run
faster. Now i have some questions to I would like you to answer
and
then I will see what I can do.
1. When you had IE 7 did it work?
2. After you upgraded to IE8 did it work it all and when did it
stop
working?
3. When you click the internet explorer icon on your desktop
exactly
what happens, do you get an error message? Does the icon change
color after you click on it? and does an hourglass appear?
4. Is your computer experienceing any strange unexplained
behavihior
such
as a dramatic slowdown pop ups etc.
5. Have you tried right clicking on the IE icon on your desktop
and
clicking on open, open home page, or run?
Please answer these questions get back to me and I will see if I
can
help
you resolve the issue.
Kaja

:

I recently installed more memory (2GB) on my PC (win pro
32bits)
and
now I can't get IE8 to start! Is it possible that my Dell
Dimension
2400 can't handle that much memory? I bought it in 2003, and
it
used to have 348MB memory installed which wasn't enough (hence
the
reason i installed more memory).
thanks in advance
Click to expand...
Click to expand...
Click to expand...
 
Thanks Kaja, I hope so too.  I've been using my netbook but I really miss
using my desktop and hope I can resolve this issue soon.  Luckily, I backed
up all my files before this happened on CD.
Thanks for your help and suggestions. :)



Kaja said:
Hi Liz again, oops I forgot you cannot connect so you cannot take my last
piece of advice however I did some research.  With this kind of a severe
virus you should probably take it to a store or hire a technician to repair
it.  They will probably reccommend a clean reinnstallation of Windows..  Now
would be a great time to back up all your files so you do not lose anything.  
I don't know if viruses affect files so you may want to check with the
technician.
Hope things get better,
Kaja
Click to expand...
Thank you both for replying.  I'm running Norton 360 on my computerfor the
past month or so, before that I ran McAffee.  I'm not sure how I could
download anything that isn't already installed on my computer, as wasIE7.
Because I can't get an internet connection.  I do have some recovery boot
discs which I created about a month ago before all this trouble started.  
Should I try this, and how do I do this?
Thanks
:
[If the system's already compromised, how will you know Avast or any other
AV app has installed properly, is fully updated, and is working properly?
What about the AV app already has installed?  Was it running in the
background when she installed and/or uninstalled IE8?]
Kaja wrote:
Hi Liz, hmmm very strange about the number 33 on your destktop.  I think
your system has been compromised.  Dont' freak out there may still be hope
yet. What anti virus software do you have?  I would strongly reccommend
you
go tohttp://www.avast.comand download and install the free trial. Then
do a full thourugh virus scan.  That will catch any viruses andand then
you have the option to lock them away in a quarantine chest.  Although
some
viruses are so nasty you may want to have it professional fixed which
means
you will have to shell out money.  There is also the possibility you have
spyware and or malware.  Go to htttp://www.spywareterminator.comand when
you download your computer save it to the desktop.  Then click the icon
install it and run it. Run a full scan.  Do you have kids?  Now the reason
I ask is kids are notorious for going to shady sites that can cause this
kind of infection and they can hide their tracks.  So if you doyou may
want to consider monitering their web use and talking to them.  Anybody
else got any ideas?
kaja
:
I had IE8 but I uninstalled it and reinstalled IE7 thinking thatthe
problem was the software version.  After reinstall, I tried what you
said,
but no luck, when I right-click on IE there is no response at all.  Also
there is something that I noticed on my desktop at the time of this
trouble.  Most of the icons on my desktop suddenly have a little blue box
with a number (I think 33) inside, on them.  I've never seen or heard of
anything like this before, and I don't know what caused then to suddenly
appear like that, whatever it is, it probably has something to do with
the
trouble I'm having with my computer.  Have you ever heard of anything
like
this?
Thanks.
:
oh interesting there is no icon on your desktop because when IEinstalls
it automatically puts one there.  So let us do some things.  first let
us
verify you have IE.  go to start, contol panel, add/remove prgrams.  A
list will generate of all the programs on your computer.  seeif you
have
IE and what version.  Scroll down the whole list and look.  Next go to
start and you should see IE listed there.  right click it select send to
and create desktop shortcut.  Now you know you have IE and you have a
shortcut icon.  now click the shortcu ticon to open.  if that fails
right
click it and click run, open or open home page.  Let me know if this
resolves things
Kaja
:
Hi Kayla,
Thank you for your quick reply and offer of help.  I'm new to these
newsgroups and I think I might have accidentally sent a blank reply, if
so, I apologize, I'm just learning this.
Anyway, I installed IE8 a few weeks ago, before I installed the new
memory last week, it worked fine, as did the IE7 and also after I
installed the two memory modules (1 GB each) which greatly improved the
speed and performence. But a couple of days ago my internet explorer
would not open when tried to open it from the start menu.  There is no
error messege,it just won't start. I tried system restore, butthat
tool
opened halfway (just the blue frame of the window) the window itself is
just a white screen.
Also, I don't have the IE8 icon on my desktop that i could right-click
to
"open".  I haven't tried the "run" command yet, i think I'lltry that
tomorrow.
Thanks :)
:
hi Liz, Kaja here.  I got this reply but it was blank.  Icannot help
you unless you answer the questions I asked you so please getback to
me. Kaja
:
:
Hi Liz I want to help you.  I do not think that adding more memory
will interfere with IE actually it should make your computer run
faster.  Now i have some questions to I would like you toanswer and
then I will see what I can do.
1.  When you had IE 7 did it work?
2.  After you upgraded to IE8 did it work it all and whendid it
stop
working?
3.  When you click the internet explorer icon on your desktop
exactly
what happens, do you get an error message?  Does the iconchange
color after you click on it? and does an hourglass appear?
4.  Is your computer experienceing any strange unexplained
behavihior
such
as a dramatic slowdown pop ups etc.
5.  Have you tried right clicking on the IE icon on your desktop and
clicking on open, open home page, or run?
Please answer these questions get back to me and I will seeif I can
help
you resolve the issue.
Kaja
:
I recently installed more memory (2GB) on my PC (win pro 32bits)
and
now I can't get IE8 to start!  Is it possible that my Dell
Dimension
2400 can't handle that much memory?  I bought it in 2003, and it
used to have 348MB memory installed which wasn't enough (hence the
reason i installed more memory).
thanks in advance- Hide quoted text -
Click to expand...
Click to expand...

- Show quoted text -
Click to expand...

Thanks Pa Bear, I'm not sure if I can download the tool unless it's
already on my computer, I'll have to check on that. Thanks
 
Liz,
You did not mention the exact XP Version you have installed. If you login to
your computer with a username and password, then what I mention below would
be worth a try.

Create an Administrator account...

http://support.microsoft.com/kb/279783

To open the User Accounts tool, open Control Panel from the Start menu, and
then double click User Accounts.

To Create a New User Account
1.. Click Create a new account in the Pick a task list box.
2.. Type the name that you want to use for the account, and then click
Next.
3.. Select the desired account type, and then click Create Account.
Login using this new account and then see if Internet Explorer works.

Regards,

Trevor Benedict
 
[Liz, if you're replying to me, please reply to my post. Thanks.]
Thanks Kaja, I hope so too. I've been using my netbook but I really miss
using my desktop and hope I can resolve this issue soon. Luckily, I
backed
up all my files before this happened on CD.
Thanks for your help and suggestions. :)



Kaja said:
Hi Liz again, oops I forgot you cannot connect so you cannot take my
last
piece of advice however I did some research. With this kind of a severe
virus you should probably take it to a store or hire a technician to
repair it. They will probably reccommend a clean reinnstallation of
Windows. Now would be a great time to back up all your files so you do
not lose anything. I don't know if viruses affect files so you may want
to check with the technician.
Hope things get better,
Kaja
Click to expand...
"liz" wrote:
Click to expand...
Thank you both for replying. I'm running Norton 360 on my computer for
the past month or so, before that I ran McAffee. I'm not sure how I
could
download anything that isn't already installed on my computer, as was
IE7. Because I can't get an internet connection. I do have some
recovery
boot discs which I created about a month ago before all this trouble
started. Should I try this, and how do I do this?
Thanks
Click to expand...
"PA Bear [MS MVP]" wrote:
Click to expand...
[If the system's already compromised, how will you know Avast or any
other AV app has installed properly, is fully updated, and is working
properly? What about the AV app already has installed? Was it running
in the background when she installed and/or uninstalled IE8?]
Click to expand...
Kaja wrote:
Hi Liz, hmmm very strange about the number 33 on your destktop. I
think
your system has been compromised. Dont' freak out there may still be
hope yet. What anti virus software do you have? I would strongly
reccommend you
go tohttp://www.avast.comand download and install the free trial.
Then
do a full thourugh virus scan. That will catch any viruses and and
then
you have the option to lock them away in a quarantine chest. Although
some
viruses are so nasty you may want to have it professional fixed which
means
you will have to shell out money. There is also the possibility you
have spyware and or malware. Go to
htttp://www.spywareterminator.comand when you download your computer
save it to the desktop. Then click the icon install it and run it.
Run
a full scan. Do you have kids? Now the reason I ask is kids are
notorious for going to shady sites that can cause this kind of
infection and they can hide their tracks. So if you do you may want
to
consider monitering their web use and talking to them. Anybody else
got any ideas?
kaja
Click to expand...
"liz" wrote:
Click to expand...
I had IE8 but I uninstalled it and reinstalled IE7 thinking that the
problem was the software version. After reinstall, I tried what you
said,
but no luck, when I right-click on IE there is no response at all.
Also there is something that I noticed on my desktop at the time of
this trouble. Most of the icons on my desktop suddenly have a little
blue box with a number (I think 33) inside, on them. I've never seen
or heard of anything like this before, and I don't know what caused
then to suddenly appear like that, whatever it is, it probably has
something to do with the
trouble I'm having with my computer. Have you ever heard of anything
like
this?
Thanks.
Click to expand...
"Kaja" wrote:
Click to expand...
oh interesting there is no icon on your desktop because when IE
installs it automatically puts one there. So let us do some things.
first let
us
verify you have IE. go to start, contol panel, add/remove prgrams.
A
list will generate of all the programs on your computer. see if you
have
IE and what version. Scroll down the whole list and look. Next go
to
start and you should see IE listed there. right click it select
send
to and create desktop shortcut. Now you know you have IE and you
have a shortcut icon. now click the shortcu ticon to open. if that
fails
right
click it and click run, open or open home page. Let me know if this
resolves things
Kaja
Click to expand...
"liz" wrote:
Click to expand...
Hi Kayla,
Thank you for your quick reply and offer of help. I'm new to these
newsgroups and I think I might have accidentally sent a blank
reply, if so, I apologize, I'm just learning this.
Anyway, I installed IE8 a few weeks ago, before I installed the
new
memory last week, it worked fine, as did the IE7 and also after I
installed the two memory modules (1 GB each) which greatly
improved
the speed and performence. But a couple of days ago my internet
explorer would not open when tried to open it from the start menu.
There is no error messege,it just won't start. I tried system
restore, but that tool
opened halfway (just the blue frame of the window) the window
itself is just a white screen.
Also, I don't have the IE8 icon on my desktop that i could
right-click to
"open". I haven't tried the "run" command yet, i think I'll try
that
tomorrow.
Click to expand...
Thanks :)
Click to expand...
"Kaja" wrote:
Click to expand...
hi Liz, Kaja here. I got this reply but it was blank. I cannot
help
you unless you answer the questions I asked you so please get
back
to me. Kaja
Click to expand...
"liz" wrote:
Click to expand...
"Kaja" wrote:
Click to expand...
Hi Liz I want to help you. I do not think that adding more
memory
will interfere with IE actually it should make your computer
run
faster. Now i have some questions to I would like you to answer
and then I will see what I can do.
1. When you had IE 7 did it work?
2. After you upgraded to IE8 did it work it all and when did it
stop
working?
3. When you click the internet explorer icon on your desktop
exactly
what happens, do you get an error message? Does the icon change
color after you click on it? and does an hourglass appear?
4. Is your computer experienceing any strange unexplained
behavihior
such
as a dramatic slowdown pop ups etc.
5. Have you tried right clicking on the IE icon on your desktop
and clicking on open, open home page, or run?
Please answer these questions get back to me and I will see if
I
can help
you resolve the issue.
Kaja
Click to expand...
"liz" wrote:
Click to expand...
I recently installed more memory (2GB) on my PC (win pro
32bits)
and
now I can't get IE8 to start! Is it possible that my Dell
Dimension
2400 can't handle that much memory? I bought it in 2003, and
it
used to have 348MB memory installed which wasn't enough (hence
the reason i installed more memory).
thanks in advance- Hide quoted text -
Click to expand...

- Show quoted text -
Click to expand...

Thanks Pa Bear, I'm not sure if I can download the tool unless it's
already on my computer, I'll have to check on that. Thanks
Click to expand...
 
Back
Top