internet explorer won't open

  • Thread starter Thread starter George C.
  • Start date Start date
G

George C.

I got a weird one, i can't open internet explorer. if i
open any folder in my computer i can type and go to any
http address, but internet explorer, as an app just won't
open, get a can't find server message. anybody have a solution?
thanks
George
 
George C. said:
I got a weird one, i can't open internet explorer. if i
open any folder in my computer i can type and go to any
http address, but internet explorer, as an app just won't
open, get a can't find server message. anybody have a solution?
thanks
George

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each need to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.

If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP IE/OE
http://www.fjsmjs.com
Reply to Newsgroup. I won't answer email
Protect Your PC
http://www.microsoft.com/security/protect/
 
I have an issue sure to be caused by spyware/adware but I am unable t
fix it. Attempts to open IE only result in brief hourglass activity an
then nothing, no window, no error, nothing.

AdAware and Spybot both found numerous objects and all have bee
removed. Sinkin.trojan and download.trojan have also plagued thi
computer but have been removed. I am posting my problem as a las
effort before reformatting.

CommonNames / winnet.exe seems to be at the heart of this. I just don'
have the knowledge how to manually remove it since the utitlit
failed.

For what it's worth here is the last Hijack this log:

Logfile of HijackThis v1.97.7
Scan saved at 5:31:53 PM, on 1/20/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
c:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\DELLMMKB.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Netropa\OSD.exe
C:\Documents and Settings\Susan\Local Settings\Temp\Temporary Director
2 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page
http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL
http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page
http://popnav.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar
http://rd.yahoo.com/customize/sbcy/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL
http://www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title
Microsoft Internet Explorer provided by Comcast
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderNam
=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant
about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch
res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R3 - Default URLSearchHook is missing
O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240}
C:\Program Files\ClearSearch\IE_ClrSch.DLL (file missing)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670}
C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {576EB0AD-6980-11D5-A9CD-0001032FEE17}
C:\Program Files\Yahoo!\Common\ycheckh.dll
O2 - BHO: (no name) - {87ECFA27-FF8E-4ED6-6872-C18FBD8DECEF}
C:\WINDOWS\system32\rbspovyh.dll
O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF}
C:\WINDOWS\Downloaded Program Files\bridge.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872}
C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC}
C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467}
C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88
- C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemo
initialize
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Progra
Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft
Money\System\Activation.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD
Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client
Foundation\CFD.exe
O4 - HKLM\..\Run: [SAClient] "C:\Program
Files\Comcast\BBClient\Programs\RegCon.exe" /admincheck
O4 - HKLM\..\Run: [MSVersion] C:\WINDOWS\System32\internetfeatures.exe
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program
Files\bridge.dll",Load
O4 - HKLM\..\Run: [qaccrgyd] C:\WINDOWS\kiofndae.exe
O4 - HKLM\..\Run: [systray] C:\WINDOWS\System32\a.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://c:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Yahoo! Login (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: ComcastHSI (HKCU)
O9 - Extra button: Support (HKCU)
O9 - Extra button: Help (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet
Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office
Template and Media Control) -
http://office.microsoft.com/templates/ieawsdc.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX
Control) - http://active.macromedia.com/director/cabs/sw.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX
Class) -
http://download.weatherbug.com/minibug/tricklers/AWS/MiniBugTransporter.cab?
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class)
- http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} -
http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {41F31718-2B9D-4F76-85E2-DD11BBA99F8D} -
http://install.spywarelabs.com/DistID/2501031120/BundleOuter2501031120.EXE
O16 - DPF: {6BD4FB43-470E-11D2-B99D-00104B02C956} (AtDownloadIE Class)
- http://training.webex.com/client/webex/atbootie.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37278.6228935185
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class)
- http://download.yahoo.com/dl/installs/ymail/ymmapi.dll
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class)
- http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash
Object) -
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class)
- http://colevalley.webex.com/client/latest/webex/ieatgpc.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX
Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab

Any input would be appreciated


snarlingdog
 
Any Luck with your problem? I am having the same issue. I installed an
ran adaware and spyware search and destroy but it still doesn't work.
installed Netscape and it work fine but I would like to use IE.
*I have an issue sure to be caused by spyware/adware but I am unabl
to fix it. Attempts to open IE only result in brief hourglas
activity and then nothing, no window, no error, nothing.

AdAware and Spybot both found numerous objects and all have bee
removed. Sinkin.trojan and download.trojan have also plagued thi
computer but have been removed. I am posting my problem as a las
effort before reformatting.

CommonNames / winnet.exe seems to be at the heart of this. I jus
don't have the knowledge how to manually remove it since the utitlit
failed.

For what it's worth here is the last Hijack this log:

Logfile of HijackThis v1.97.7
Scan saved at 5:31:53 PM, on 1/20/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
c:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\DELLMMKB.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Netropa\OSD.exe
C:\Documents and Settings\Susan\Local Settings\Temp\Temporar
Directory 2 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page
http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_UR
= http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page
http://popnav.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar
http://tinyurl.com/3hlxb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_UR
= http://www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title
Microsoft Internet Explorer provided by Comcast
R0 - HKCU\Software\Microsoft\Interne
Explorer\Toolbar,LinksFolderName =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant
about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch
res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R3 - Default URLSearchHook is missing
O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240}
C:\Program Files\ClearSearch\IE_ClrSch.DLL (file missing)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670}
C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {576EB0AD-6980-11D5-A9CD-0001032FEE17}
C:\Program Files\Yahoo!\Common\ycheckh.dll
O2 - BHO: (no name) - {87ECFA27-FF8E-4ED6-6872-C18FBD8DECEF}
C:\WINDOWS\system32\rbspovyh.dll
O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF}
C:\WINDOWS\Downloaded Program Files\bridge.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872}
C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC}
C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467}
C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion
{EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Progra
Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon
initialize
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program
Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft
Money\System\Activation.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD
Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client
Foundation\CFD.exe
O4 - HKLM\..\Run: [SAClient] "C:\Program
Files\Comcast\BBClient\Programs\RegCon.exe" /admincheck
O4 - HKLM\..\Run: [MSVersion]
C:\WINDOWS\System32\internetfeatures.exe
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded
Program Files\bridge.dll",Load
O4 - HKLM\..\Run: [qaccrgyd] C:\WINDOWS\kiofndae.exe
O4 - HKLM\..\Run: [systray] C:\WINDOWS\System32\a.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program
Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://c:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Yahoo! Login (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: ComcastHSI (HKCU)
O9 - Extra button: Support (HKCU)
O9 - Extra button: Help (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet
Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office
Template and Media Control) -
http://office.microsoft.com/templates/ieawsdc.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX
Control) - http://active.macromedia.com/director/cabs/sw.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C}
(MiniBugTransporterX Class) - http://tinyurl.com/ypetf
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter
Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} -
http://tinyurl.com/2lkpg
O16 - DPF: {41F31718-2B9D-4F76-85E2-DD11BBA99F8D} -
http://tinyurl.com/27yaw
O16 - DPF: {6BD4FB43-470E-11D2-B99D-00104B02C956} (AtDownloadIE
Class) - http://training.webex.com/client/webex/atbootie.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
http://tinyurl.com/3377x
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo
Class) - http://download.yahoo.com/dl/installs/ymail/ymmapi.dll
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl
Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash
Object) - http://tinyurl.com/2gdej
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer
Class) - http://colevalley.webex.com/client/latest/webex/ieatgpc.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX
Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab

Any input would be appreciated *


Joel Broyles
 
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