HiJoyce
:
Try the following and see if it helps.
Multiple windows open unexpectedly
http://inetexplorer.mvps.org/answers_10.htm#multiple
Regardless if the above works, download, install and run the following.
Follow the instructions carefully.:
CWShredder: Free
http://tinyurl.com/2l9kl
HiJackThis: - Free
Go to
http://computercops.biz/downloads-cat-14.html ,
or
http://www.aumha.org/a/parasite.php#hjt
and download HiJackThis. Unzip to a folder other than your Desktop or the
Temp folder, doubleclick HiJackThis.exe, and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log"
button. Press that, save the log some place you remember where it is.
Most of what it lists will be harmless or even required, so DO NOT fix
anything yet.
Open the copy of your log in NotePad and make a copy. Then you can go here
to post you log:
Jim Eshelman's site here:
AumHa Forums - HiJackThis section:
http://forum.aumha.org/
Be sure to post it to this forum. They are working with a similar issue and
will be able to analyze your log and make the necessary remedies.
<<DO NOT POST YOUR LOG FILE TO THIS NEWSGROUP>>
You will need to register to open a new thread to post you log. It is free,
and no one will Spam you, it is one of many that provides this service. Once
registered, go to the HiJackThis section on the forum list and click to
open. Then start a new post and post your log. The experts there will
analyze the log and report back the results. Please allow at least a few
hours or a days time for a response, depending on when you post the log
Remember, you must return to the HJT site to get your answer. It is a good
idea to click the "Notify" box so that you will get an electronic
notification by e-mail to let you know when a response has been posted.
But, you must still return to the site of your answer
HJT Tutorial
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42
Hope this helps.
Jan
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