Internet Explorer Update to IE7 fails: linkid=63939

  • Thread starter Thread starter TEms
  • Start date Start date
T

TEms

Hello,

Update from IE6 to IE7 fails. Following Desktop-link for Troubleshooting is
created: http://go.microsoft.com/fwlink/?linkid=63939

System: Windows XP Professional

Directly after the installation ( Disk included SP2) all automatic updates
were installed, only the IE update results an error. A newstart is
recommended but results the same error.

- no Antivirus software installed
- fully functional internet connection with umts modem
- windows firewall is deactivated
- offline IE 7 installation and automatic update IE7 results the same error

Is there a solution to solve the problem and to update IE6?

Thank You!
 
TEms said:
Hello,

Update from IE6 to IE7 fails. Following Desktop-link for Troubleshooting is
created: http://go.microsoft.com/fwlink/?linkid=63939

System: Windows XP Professional

Directly after the installation ( Disk included SP2) all automatic updates
were installed, only the IE update results an error. A newstart is
recommended but results the same error.

- no Antivirus software installed
- fully functional internet connection with umts modem
- windows firewall is deactivated
- offline IE 7 installation and automatic update IE7 results the same error

Is there a solution to solve the problem and to update IE6?

Thank You!
Click to expand...

You need to run a thorough scan for malware and viruses then try to get a
free Anti-virus either AVG, Avast, Bitdefender, Avira..etc to use to protect
you from getting infected with viruses, also you will need a firewall like
Comodo or kerio and ZA alo good.

Run a thorough scan by doing the following steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html
Run disk cleanup on your drive.
avast! 4 Home - English
http://files.avast.com/iavs4pro/setupeng.exe
Kerio
http://www.kerio.com/kwf_home.html

Did you tried the info/solutions in the link?
http://support.microsoft.com/kb/917925
Error message: "Internet Explorer 7 could not be installed".
http://www.zolved.com/synapse/view_...__Internet_Explorer_7_could_not_be_installed_

HTH,
nass
 
- no Antivirus software installed
- fully functional internet connection with umts modem
- windows firewall is deactivated
Click to expand...

Did you just install or reinstall WinXP SP2?

How long has the machine been connecting to the internet or any networks
without a firewall or AV app installed?

=> Those with IE7-specific questions or comments are asked to post to and
seek support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

=====================

The above notwithstanding...

Required reading IMHO before installing IE7:

Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
STOP!
http://www.ie-vista.com/known_issues.html#pre-install
(ignore any references to Vista)

And I strongly recommend using
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
installation source, not Automatic/Windows Update.

Alternately, use this Direct Download link:
http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30-081805b2f90b

Tip: Save the installer to your desktop, do not Run it.

Make *certain* that you check in at Windows Update immediately after
installing IE7 and install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.

IEBlog : IE7 Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

What's New in Internet Explorer 7
http://msdn.microsoft.com/en-us/library/ms649487.aspx

Release Notes
http://msdn.microsoft.com/en-us/ie/aa740486.aspx

IEBlog: IE and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx
 
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