Hi,
This is probably being caused by third party programs-
malware/parasites.
From Control Panel> Internet Options> Advanced> uncheck "Enable
third party
browser extensions." That might allow IE to work.
You should re-enable browser extensions after the cleanup.
You might also be able to browse and download programs from the
address bar
of Windows Explorer.
Download and run Run CWShredder from
http://www.aumha.org/downloads/cwshredder.exe CWShredder will fit on
a
floppy disk- it could be downloaded from another machine.
Next, if possible, download and run Ad-aware SE from
http://www.lavasoft.de/software/adaware/ Ad-aware SE is about 2.5
MB- it
could be put on a CD or Zip disk.
Then, if possible, download and run Spybot Search & Destroy from
http://www.safer-networking.org/index.php?page=spybotsd Spybot is
about 3.5
MB.
Security tips and other useful information at:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight
http://www.aumha.org/a/parasite.htm
The Parasite Fight- Quickfix
http://www.aumha.org/a/quickfix.htm
Bugs, Glitches & Stuffups:
http://www.mvps.org/inetexplorer/Darnit.htm
Hope this helps,
Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.
"janehawkes[at]hotmail.com.(donotspam)" wrote in message
I am having a problems with Windows XP Home Edition - Internet
Explorer. Every time I try to access a web site - i get a message
saying Page Unavailable - and the following error -
C:\WINDOWS\system32\shdoclc.dll/dnserror.htm Have no idea what
this message means, but have to use another computer to send this
question to you.
Please explain this message and how to fix it.
OK - Tried all of the above, but still won't work. I have no virus,
no ad aware and spy bot removed everything harmful, unchecked the
box, bt still cannot get any page to load on IE. I can use
Netscape, but not IE. Would like to restore my computer, but my
grandson has Diablo 2 Expansion pack and a game in progress and I
don't know how to back up the game, so I hesitate to do a restore
until I can find out how to back up this game. Perhaps there is
another solution to my problem..... I hesitate to call Microsoft as
there is such a high charge. Jane