Internet Explorer slowed to a crawl - reinstall required?

  • Thread starter Thread starter Kris Krieger
  • Start date Start date
K

Kris Krieger

Hi,

About 3-4 weeks ago, Internet Explorer started getting slower, and now,
it's slowed to a crawl. I have cable internet, and it used to be almost
instantaneous. I haven't changed anything, and I regularly clean out
temporary files and whatever clutter I'm aware of.

I've been using Norton Internet Security (with automatic updates) for
abouta year now with no problems.

Is there some other reason this might be happening? I don't even know how
to word a search to submit to the MS knowledge base. ANy suggestions would
be great.

TIA!

Kris
 
Kris

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy.

How much RAM memory? How large is your drive and how much free space?

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

In Internet Explorer select Tools, Manage Add-ons, Disable and Enable
Add-Ons. Disable Add-Ons and observe for affect. Then re-enable one by
one observing for affect.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
i'm useing wxp and every time i connect to the internet and scroll or even if
i get that for it crashes, what can i do!
 
ms said:
I'm using WXP and every time I connect to the internet and scroll, or even if
I get that far, it crashes. What can I do!
Click to expand...

Any damaged document can cause your browser to crash. To set up your
browser and clear cache:
http://support.microsoft.com/support/kb/articles/Q223/8/00.ASP

To clear Temporary Internet Files open My Computer, right-click C:
drive, click Properties, Disk Cleanup.

Invalid Page Fault in Module Kernel32.dll
http://support.microsoft.com/support/kb/articles/q190/4/55.asp
 
Kris Krieger said:
Hi,

About 3-4 weeks ago, Internet Explorer started getting slower, and
now,
it's slowed to a crawl. I have cable internet, and it used to be
almost
instantaneous. I haven't changed anything, and I regularly clean out
temporary files and whatever clutter I'm aware of.

I've been using Norton Internet Security (with automatic updates) for
abouta year now with no problems.

Is there some other reason this might be happening? I don't even know
how
to word a search to submit to the MS knowledge base. ANy suggestions
would
be great.
Click to expand...

Are other browsers also slow? If you haven't done so already, try
another browser such as Opera or Firefox. If you'd like something with a
small footprint, I recommend OffByOne:

http://offbyone.com/offbyone/

Also, what is your method for cleaning out temporary files? Perhaps you
missed something...

Finally, what is the current malware status of your machine?
 
i did that already but i'm still having the same problem. anywhere i go
online it freez up, is there anything else i can do?
 
ms said:
I did that already but I'm still having the same problem. Anywhere I go
online it freezes up, is there anything else I can do?
Click to expand...

What freezes up, the XP system, Internet Explorer? What type of modem
do you have, cable, dsl, standard dial-up?
 
Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy.

How much RAM memory? How large is your drive and how much free space?

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

In Internet Explorer select Tools, Manage Add-ons, Disable and Enable
Add-Ons. Disable Add-Ons and observe for affect. Then re-enable one by
one observing for affect.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Kris

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy.

How much RAM memory? How large is your drive and how much free space?

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

In Internet Explorer select Tools, Manage Add-ons, Disable and Enable
Add-Ons. Disable Add-Ons and observe for affect. Then re-enable one by
one observing for affect.
Click to expand...

Maybe it's as simple as needing to defrag - I have lots of dis space and
4GB of RAM, but admittedly forgot about defragging - now I feel silly! ;)

Checking the add-ons is agood idea, maybe something got "turned on" by
accident. THanks for the hints :)
 
Kris

I was not prompting you to run Disk Defragmenter. The Report is a means
of gaining an insight into what is going on. My other qwuestions were
with the same thought in mind. I try to make suggestion based on
information rather than hazarding pure guesses.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Kris

I was not prompting you to run Disk Defragmenter. The Report is a means
of gaining an insight into what is going on. My other qwuestions were
with the same thought in mind. I try to make suggestion based on
information rather than hazarding pure guesses.
Click to expand...

I just figured I'd give Drfrag and Norton Speed Disk a go first. I did
what you suggested about the Add-Ons, but turning the unnecessary ones
off made do differnce.

THe following is the info you'd suggested I post:

Wireless Newtwor connection speed = 54Mbps

TASK MANAGER:
Commit Charge:
Total=336680
Limit=5110484
Peak=343324

Physical Memory:
Total=3145192
Available=2713924 to 2715628 (varies a bit)
System Cache=600760(varies a bit)

DISK DEFRAG ANALYSIS RESULTS:
Volume Local Disk (C:)
Volume size = 74.53 GB
Cluster size = 4 KB
Used space = 50.82 GB
Free space = 23.71 GB
Percent free space = 31 %

Volume fragmentation
Total fragmentation = 1 %
File fragmentation = 2 %
Free space fragmentation = 0 %

File fragmentation
Total files = 259,646
Average file size = 251 KB
Total fragmented files = 1,057
Total excess fragments = 2,596
Average fragments per file = 1.00

Pagefile fragmentation
Pagefile size = 2.00 GB
Total fragments = 1

Folder fragmentation
Total folders = 18,318
Fragmented folders = 10
Excess folder fragments = 10

Master File Table (MFT) fragmentation
Total MFT size = 275 MB
MFT record count = 278,306
Percent MFT in use = 98 %
Total MFT fragments = 12

-------------------------------------------------------------------------
-------
Fragments File Size Most fragmented files
129 669 KB \RECYCLER\NPROTECT\00069984.MBX
78 1 KB \WINDOWS\system32\config\system.LOG
69 1 KB \WINDOWS\system32\config\software.LOG
36 1 KB \Documents and Settings\Alpha
\ntuser.dat.LOG
33 4 MB \WINDOZE\system32\dllcache\nls302en.lex
30 4 MB \System Volume

Information\_restore{7348B941-8E3A-4685-B002-6406F9073302}\RP212\snapshot
\_REGISTRY_USER_NTUSER_S-1-5-21-796845957-162531612-725345

543-1003
30 1 KB \Documents and Settings\Alpha\Local
Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG
24 2 MB \Documents and Settings\All Users
\Application

Data\Symantec\Shared\QBackup\{F9927487-90F8-4CF1-8952-C0E6E94FADB3}
\{9F6591E3-CD78-46A0-B8C2-B1CEA481C63E}.qbd
20 141 KB \RECYCLER\NPROTECT\00070040.MBX
19 9 MB \Xnews\folders\Sent.mbx
18 7 MB \Program Files\Symantec Shared\VirusDefs
\20070326.020\VIRSCAN7.DAT
17 8 MB \System Volume Information\_restore
{7348B941-8E3A-4685-B002-6406F9073302}\RP697\A0072015.dll
16 3 MB \Documents and Settings\All Users
\Application

Data\Symantec\Shared\QBackup\{F9927487-90F8-4CF1-8952-C0E6E94FADB3}
\{B84BFA88-47E9-4B9F-8C83-9D82597F2F1A}.qbd
14 3 MB \WINDOWS\ntbtlog.txt
13 3 MB \Documents and Settings\All Users
\Application

Data\Symantec\Shared\QBackup\{F9927487-90F8-4CF1-8952-C0E6E94FADB3}
\{F0F25B81-E3E1-4925-9CE2-10B811234310}.qbd
12 5 MB \System Volume

Information\_restore{7348B941-8E3A-4685-B002-6406F9073302}\RP1\snapshot
\Repository\FS\OBJECTS.DATA
12 2 MB \Documents and Settings\All Users
\Application

Data\Symantec\Shared\QBackup\{F9927487-90F8-4CF1-8952-C0E6E94FADB3}
\{4418F103-777D-40DE-822B-A414AEF607B2}.qbd
12 3 MB \Documents and Settings\All Users
\Application

Data\Symantec\Shared\QBackup\{F9927487-90F8-4CF1-8952-C0E6E94FADB3}
\{B1278159-8694-4CFB-9E1D-ACFCCA101630}.qbd
12 1 MB \Documents and Settings\All Users
\Application

Data\Symantec\Shared\QBackup\{F9927487-90F8-4CF1-8952-C0E6E94FADB3}
\{182581E9-0A8E-4070-B36C-BA2BE47A6FD7}.qbd
12 3 MB \Documents and Settings\All Users
\Application

Data\Symantec\Shared\QBackup\{F9927487-90F8-4CF1-8952-C0E6E94FADB3}
\{A79DCEE5-399D-4545-B17F-5F2B2E80CDFE}.qbd
11 7 MB \Documents and Settings\All Users
\Application

Data\Symantec\Shared\QBackup\{F9927487-90F8-4CF1-8952-C0E6E94FADB3}
\{9AA6BDCD-7AB6-4772-AE7D-CD0189F42021}.qbd
11 7 MB \System Volume Information\_restore
{7348B941-8E3A-4685-B002-6406F9073302}\RP2\A0001595.exe
11 2 MB \WINDOZE\system32\dllcache\acgenral.dll
11 457 KB \Documents and Settings\All Users
\Application

Data\Symantec\LiveUpdate\Downloads
\1196871313jtun_nav2k6en71204003.m25.full.zip
10 2 MB \Documents and Settings\All Users
\Application

Data\Symantec\Shared\QBackup\{F9927487-90F8-4CF1-8952-C0E6E94FADB3}
\{F1FB00CB-0D35-4BD6-92AB-1F645DA611AE}.qbd
10 8 MB \System Volume

Information\_restore{DE9D40D5-E674-4BA2-A367-37DF670F4579}\RP1\snapshot
\_REGISTRY_MACHINE_SOFTWARE
10 3 MB \System Volume

Information\_restore{7F58CA9C-4167-4CB7-A6E7-3E5D5F9EB47D}\RP1\snapshot
\_REGISTRY_MACHINE_SYSTEM
9 9 MB \System Volume

Information\_restore{7348B941-8E3A-4685-B002-6406F9073302}\RP219\snapshot
\_REGISTRY_MACHINE_SOFTWARE
9 5 MB \System Volume Information\_restore
{7348B941-8E3A-4685-B002-6406F9073302}\RP690\A0071482.dll
9 874 KB \Documents and Settings\All Users
\Application

Data\Symantec\Shared\QBackup\{F9927487-90F8-4CF1-8952-C0E6E94FADB3}
\{09A62629-6C50-4DD7-8AD7-6CF41D48C6B9}.qbd
 
Kris


You have a Norton Protected Recyle Bin. You need to empty it.

You are using QBackup. This is a utility which I have not encountered
before. The Disk Defragmenter Report identifies a number of files. Are
all these needed?

At some some you have done a logged boot. This shows up in your Windows
folder as ntbtlog.txt. This can be deleted.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp to
Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk CleanUp,
More Options, System Restore and remove all but the latest System
Restore point.

You should only run one defragmenter. Whether you choose to use the
Microsoft Disk Defragmenter or Norton Speed Disk is your choice. One
needs to be run after running Disk CleanUp.

The bad news is that although the points mentioned above will improve
performance I think we need to look for something else.

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
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