internet explorer has encountered a problem needs to close.

  • Thread starter Thread starter jim
  • Start date Start date
J

jim

I have this message when i try to start internet explorer
or any window such as control panel or windows explorer. I
have installed all the patches and have done all the tips.
can anyone help me please
 
Jim,
See if you can open Control panel from Start> Run> (type in) control.exe
Then, from Control Panel> Internet Options> Advanced uncheck "Enable third
party
browser extensions." That should allow IE to open.

Run CWShredder from http://www.merijn.org/downloads.html It's been
the most helpful with this problem. It may be the only cleanup program you
need this time. CWShredder is only about 125 KB so it could be downloaded
from another machine onto a floppy disk. You could try running CWShredder
without disabling browser extensions.

Search for and remove other malware and note the security tips at:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

You should re-enable browser extensions after the cleanup.

Post back if you need more help.

Don
 
Hi Jim,

When you click the Internet Explorer icon, window may flash a second and quits. Or, it may show an Error-Reporting dialog. This may be due to a malware Browser Helper Object which causes Internet Explorer process to terminate. If you see the Error-Reporting dialog, click "to see what data this report contains" and identify the Module Name causing this error. In most cases, it may be the spyware DLL. Therefore, reinstalling Internet Explorer [in case of a spyware DLL] may not help.

Sample Error-Report dialogs:
http://www.mvps.org/sramesh2k/images/EReport1.JPG
http://www.mvps.org/sramesh2k/images/EReport2.JPG

To test with: Disable third-party browser extensions in Internet Explorer:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Internet Options.
3. Click the Advanced tab.
4. Under Browsing, clear the Enable third-party browser extensions
(requires restart) check box.
5. Restart Internet Explorer.

If this helps, read here for further troubleshooting:
Cannot open Internet Explorer:
http://www.mvps.org/sramesh2k/IEFAQ.htm

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k
-------------------------------------------------
Prevent Spyware from being installed:
http://www.mvps.org/sramesh2k/Malware_Defence.htm
-------------------------------------------------


I have this message when i try to start internet explorer
or any window such as control panel or windows explorer. I
have installed all the patches and have done all the tips.
can anyone help me please
 
Back
Top