Internet Explorer has encountered a problem and needs to close

  • Thread starter Thread starter dpelletier0829
  • Start date Start date
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dpelletier0829

Recently I have been getting the following error using Internet Explorer 6.0
SP1 running on Windows XP Professional.

Internet Explorer has encountered a problem and needs to close.

By looking at the data, it reports that iexplore.exe has a problem with
module hxkwnxso.dll.

Searching the windows update help data base, I found the suggestion to
install the Q816506 patch.
This patch did not fix my problem. I would appreciate any other suggestion
to fix this problem.

Thanks,
Dan Pelletier
 
Hi Dan,

The modname mentioned may be a spyware. To test with: Disable third-party browser extensions in Internet Explorer

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Internet Options.
3. Click the Advanced tab.
4. Under Browsing, clear the Enable third-party browser extensions (requires restart) check box.
5. Restart Internet Explorer.

Try to open Internet Explorer again. If you are able to open Internet Explorer, then, the problem was caused by a malware BHO. Download Ad-Aware from www.lavasoftusa.com and follow this:

1. Start Ad-Aware.
2. Click [Check for Updates] [Connect] and download the latest pattern file if available. and click Finish
3. Click [Start] [Next] (System will now detect the spyware)
4. After the scan is finished, click [Next]
5. Select all the items (checkboxes)
Right click on any object in the "Scan result" list and choose [Select all objects]
6. Click Next and click OK to confirm spyware removal.

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k

-------------------------------------------
Internet Explorer Newsgroup FAQs:
http://www.mvps.org/sramesh2k/IEFAQ.htm

Computer viruses: description, prevention, and recovery:
http://support.microsoft.com/?kbid=129972
-------------------------------------------

Recently I have been getting the following error using Internet Explorer 6.0
SP1 running on Windows XP Professional.

Internet Explorer has encountered a problem and needs to close.

By looking at the data, it reports that iexplore.exe has a problem with
module hxkwnxso.dll.

Searching the windows update help data base, I found the suggestion to
install the Q816506 patch.
This patch did not fix my problem. I would appreciate any other suggestion
to fix this problem.

Thanks,
Dan Pelletier
 
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