"Internet Explorer has encountered a problem and needs to close."

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Whenever I or any other user on my computer tries to open Internet explorer,
we get the "Internet Explorer has encountered a problem and needs to close"
error, with this info:
Error signature
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: wininet.dll
ModVer: 6.0.2900.2781 Offset: 0001627e
I'll add that I am an administrator in Windows XP SP2, and that I regularly
use the following anti-virus programs- ewido security suite, Ad-Aware SE
personal, Spybot - Search and Destroy and XoftSpy, all of which I tried in
safe and regular mode, but have not solved the problem.
Can anyone help me solve this?
 
Hello --

I am also having this problem, and have been unable to resolve it. The only
difference in the error signature between the original posting and mine is
information for the offset, which is 0001b810. Additionally, the same error
signature occurs also in Outlook and Windows Media Player, with the AppName
being the only change.

I have tried to delete my temporary internet files but have been
unsuccsessful through the control panel. I get the error message - "An
exception occured while trying to run "C:\windows\system32\inetcpl.cpl",
Internet Options"

If anyone can offer suggestions, I would greatly appreciate it. I have also
been down the AdAware, Spybot Path, NAV scans. Used CCleaner too. No luck.

Tim
 
timetc1 said:
Correction --

"An exception occured while trying to run "C:\windows\system32\Shell32.dll,
Contro_RunDLL "C:\Windows\System32\inetcpl.cpl",


Q: What happens if you try to Run... (e.g. press Win-R and enter:)

control inetcpl.cpl

(That would eliminate the Control Panel itself from your symptom
description.)


If you get a similar symptom or are not able to use the Internet Options
dialog you could try to just Run...

regsvr32 /n /i inetcpl.cpl


Note to lurkers of other OS: Non-XP OS allow an IE Repair (ref KB194177)
which includes the equivalent of that re-registration in its FixIE.inf file.

For NT5x: an IE Repair includes many other re-registrations as well,
though not one for shell32.dll, even for W2K where it would be valid.
See the list in KB831429 which includes that one. (Ignore msjava.dll
if you don't have it.)


XPsp2 has a weaker substitute for IE Repair which needs to be modified
to be most effective. Here's an excerpt from a previous reply which
explains that

<excerpt>
Actually there was an attempt to provide a substitute for IE Repair
in XPsp2 by (e.g.) Run...

iexplore.exe /rereg

but some errors were made in the ieuinit.inf file that is used by it.


If you would like to try it there are four lines which need to be modified.
Specifically I found the following errors on mine (mostly to do with whether
there is a DllRegisterServer entry point or just a DllInstall entry point
in each of the following modules:

%11%\comctl32.dll,NI
%11%\digest.dll,NI
%11%\inetcpl.cpl,NI (I deleted the first and left this.)
;%11%\msapsspc.dll (I actually deleted this line.)

To be clear the above lines are my corrections. In order to make them
in your copy simply open %windir%\System32\ieuinit.inf in Notepad,
find each module name and make the appropriate change.

To summarize I appended ,NI to the lines which contain comctl32 and digest;
I deleted the line which contained inetcpl.cpl without the switches
and I deleted the line which contained msapsspc. If you prefer you could convert
both deletions to comments by inserting a semicolon (;) in column 1 of those two lines
(as I was forced to do for my last example.)

Making those four changes allowed the whole section to execute cleanly.


BTW in view of the fact that the KB194177 repair is always
done during a boot when no other interference is possible I think it
should be advisable to stop as many other applications (if not services)
as well first but the command does nothing to encourage such an ideal.
Perhaps doing it after a safe mode boot would be a simple, effective
compromise.


HTH

Robert Aldwinckle
---
 
Back
Top