Internet Explorer has encountered a problem and needs to close. W

  • Thread starter Thread starter Prady
  • Start date Start date
P

Prady

Hi,

I am getting the following error:
"Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience"

Error Report:
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: unknown
ModVer: 0.0.0.0 Offset: 0218137b


Please help me.

Thanks,
~Prady~
 
Prady said:
Hi,

I am getting the following error:
"Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience"

Error Report:
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: unknown
ModVer: 0.0.0.0 Offset: 0218137b


Please help me.

Thanks,
~Prady~
Click to expand...


Error message when you start Internet Explorer in Windows XP
http://support.microsoft.com/kb/921470

You receive a "Microsoft Internet Explorer has encountered a problem and
http://support.microsoft.com/kb/884838

Go through these cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

HTH.
nass
 
Prady said:
Hi,

I am getting the following error:
"Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience"

Error Report:
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: unknown
ModVer: 0.0.0.0 Offset: 0218137b
Click to expand...


Unfortunately, Modname: unknown usually means that the crash address
is bogus, so the crash may be due to its "caller" or even somewhere earlier
in the call stack.

If you have this crash captured on drwtsn32.log too you can try finding
and capturing the crashing thread's Stack Back Trace (in an English version
of Windows) by doing a find up from the bottom for FAULT ->0218137B
E.g. that would be assuming that as well as being the crash "offset"
the 0218137B was the full address for the crash.

Please help me.

Thanks,
~Prady~
Click to expand...


HTH

Robert Aldwinckle
---
 
Hey Nass, I run IE 7 on Vista but had a problem where IE wouldn't load.
I followed your "cleaning" dirctions and she's loading fine now. Thank
You for posting to Prady

Bob
 
I am getting the following error:
"Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience"

Error Report:
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: unknown
ModVer: 0.0.0.0 Offset: 0218137b


Please help me.

Thanks,
Click to expand...
leila noori
 
You probably need maintenance. Otherwise errors in "ModName: unknown"
are typically caused by bad calls from other modules, often in the presence
of incompatible third-party programs. If you are getting a snap dump in
drwtsn32.log of this crash you could use the Stack Back Trace associated
with this crash you would find in it. Otherwise try testing for the cause by
eliminating any unnecessary features, such as add-ons. E.g. if your symptoms
change you will know that whatever you changed could have played a role
in your original crash.


leila noori
Click to expand...


Good luck

Robert Aldwinckle
---
 
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