Internet Explorer crashes when links are clicked

  • Thread starter Thread starter David Aitchison
  • Start date Start date
D

David Aitchison

Hi.

I have a user who is having problems in IE.

When he is on a web page, and clicks a link that would
open another website, IE hangs. You can't press any
buttons, or close the browser.

However, after 30 seconds or so, IE will come back, but
only on the page from where you clicked the link, not the
page the link leads to.

He is running W2K SP4 with IE6 SP1 with all updates
applies.

Any ideas?

Thanks in Advance,

David Aitchison
 
FYI... Hope this heps!

Yama said:
Hi,

I have gotten the latest critical updates for WinXP Pro and IE 6.0. Ever
since I
keep on getting a javascript error whenever the window.open function is
called (that is the only one giving an error in my knowledge so far).
Click to expand...


If you installed IE6sp1 before you upgraded to XPsp1
believe it or not you can try an IE Repair via the Run... dialog:

rundll32 setupwbv.dll,IE6Maintenance


However, since that is a rather unlikely combination
you can try manually simulating the main re-registrations
that an IE Repair would do for you using Method 1
from this article:

<title>KB831429 - Windows XP stops responding when you download updates from
Windows Update</title>

In fact, besides being a very limited subset of the set of registrations
which we find listed in FixIE.inf it is in a way a superset of them too
since that file does not refer to: msjava.dll, oleaut32.dll or
shell32.dll
(oleaut32.dll is referred to for the other OS but not W2K for some reason;
msjava.dll is mentioned in the KB article but I'm not sure whether
it even exists in XPsp1a; shell32.dll may have been an oversight
because it isn't a COM-capable module in the other OS.)

Note that an IE Repair would force the repair phase to be done while
the system was relatively quiesced during a boot. So it would make
sense to as much as possible try to reduce the dependencies on
those modules before trying to re-register them, e.g by closing or
stopping unnecessary tasks. In particular, I think you should at least
make sure that iexplore.exe and msimn.exe are not active processes.


Good luck

Robert Aldwinckle
---

Whenever I click on a link that calls a javascript function to open a new
window popup I get an unspecified error. The window does not open. I tried
right clicking and selecting to open it in a new window but nothing happens
either.

This is very annoying! How can I fix this?

NOTE: I have set the internet options from the Tools menu option in the
Advanced tab to its default...

Here is some info:
Open IE 6.0 browser.
Select the "Help" menu from toolbar
Select "About Internet Explorer"

Version: 6.0.2800.1106.xpclnt_qfe.021108-2107CO
Cipher Strength: 128-bit
Product ID: 55736-353-9554311-04241
Update versions:; SP1; Q330994; Q822925; Q828750; Q824145; Q832894; Q837009;
Q831167; Q823353; Q867801;



ANY CLUES????

Yama
Click to expand...
 
Hi.

This article refers to XP, but i have tried the
suggestions anyway.

There has been some progress made though, the page i click
now loads in a new window as it should, but take an age to
come up.

I think its a problem with Java. But i've replaced it with
sun java to no avail.

It continues...

David
 
after 30 seconds or so, IE will come back

Classic symptom of spyware not being smart enough to check
when the hijacker's site is down. If they had a way to check quickly
and bypass their reporting when a quick access was not possible
it would be less noticeable.

To proceed your options would be to diagnose who the hijacker
is and override their IP address in your HOSTS file or just do a
standard scan for malware.

Tools for doing the former would be Port Reporter or netmon
or whatever packet sniffer you use. (FWIW I find Ethereal useful for
formatting but haven't had great success with it as a capture tool.)

<title>KB837243 - Availability and description of the Port Reporter tool</title>


HTH

Robert Aldwinckle
 
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