-----Original Message-----
Robbie -
Hope you can access this site to find out. My guess will be probably not.
Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/
http://v4.windowsupdate.microsoft.com/troubleshoot/#Problem reaching Windows Update
or here
http://snipurl.com/7zui
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
While accessing Windows Update, the following error message appears:
Access Denied
Network policy settings prevent you from using Windows Update to download
and
install updates on your computer. If you believe you have received this
message in error,
please check with your system administrator. (Windows 2000, Windows XP)
Resolutions:
Please follow these steps:
1. Click on Start, Run and type "REGEDIT" (w/o the quotes). The Registry
Editor will open.
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall Windows XP/2K. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved.
Use Registry Editor at your own risk.
2. Navigate to the following key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Windows
Update
3. You should see a key called "DisableWindowsUpdateAccess".
Check the data value for this key. In order to access the Windows Update
site, the data value should be a zero "0". If the value is set to a one
"1", then your PC is currently configured to DENY access to the Windows
Update site. You need to change the value of this key to a zero "0" to
allow your PC access to the site. To change the data value, double-click on
the key name and set the value to a zero "0".
4. Now navigate to this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explore
r]
5. You should see a key called "NoWindowsUpdate".
Check the data value for this key. In order to access the Windows Update
site, the data value should be a zero "0". If the value is set to a one
"1", then your PC is currently configured to DENY access to the Windows
Update site. You need to change the value of this key to a zero "0" to
allow your PC access to the site. To change the data value, double-click on
the key name and set the value to a zero "0".
6. If you changed any of the data values, then close the registry editor,
reboot your PC and try the Windows Update site again.
This also will occur if the account that the user is using does not have
full permissions
to the Program Files\Windowsupdate\V4\Temp folder and the iuident.cab is not
in this folder.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
When you attempt to use the Windows Update site, you may receive an error
message similar to the following: (Windows XP)
Administrators Only (-2146828218) To install items from Windows Update,
you
must be logged on as an administrator or a member of the Administrators
group. If your computer is connected to a network, network policy
settings
may also prevent you from completing this procedure.
You receive this message even though you are already logged on as an
administrator or a member of the Administrators group.
Resolutions:
This issue indicates a problem accessing a resource and may not indicate a
lack of administrative privileges. One of the resolutions below may help.
To resolve this issue, follow these steps:
1. Click "Start," and then click "Run."
2. In the Open box, type regedit and then click "OK."
3. Locate and select the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
4. click "Edit," and then click "Permissions."
5. Click "Add," and then type "Everyone" in the
dialog box that appears.
6. Click "Check Names," and then click "OK."
7. Select "Everyone" in the "Group or user names" list.
8. Under Permissions for "Everyone," select the "Full Control" check box
in the "Allow" column. Note that the "Read" check box in the "Allow"
column is now also selected.
9. Select each user, in turn, in the "Group or user names" list, and then
verify
that no check boxes are selected in the "Deny" column. Clear any check
boxes that are selected in the "Deny" column.
10. Click "Advanced," and then select the "Replace permission entries on all
child objects with entries shown here that apply to child objects" check
box, and then click "OK."
11. Click "Yes" if you are prompted for confirmation.
NOTE: You should also check the firewall and the proxy server settings and
configurations, or ask the appropriate administrator to do so.
----------
You can work around this issue by adding the following to the exceptions
list in the Internet
Options Proxy Settings:
Windowsupdate.microsoft.com
V4.Windowsupdate.microsoft.com
Download.Windowsupdate.com
To access the Exceptions settings.
1. Open Internet Explorer
2. Click "Tools," and then click "Internet Options."
3. Click "Connections," and then click "LAN Settings."
4. Click "Advanced" and add windowsupdate.microsoft.com to the exceptions
list.
-------
1. Open Internet Explorer, click "Tools" and then click "Internet Options."
2. Click "Advanced".
3. Scroll down until you see "Use HTTP 1.1 through Proxy Connections," and
then select the
check box.
4. Click "OK."
5. Close and restart Internet Explorer. You should now be able to connect to
Windows Update.
-----
Rename the subdirectory C:Windows\System32\Catroot2 to
C:Windows\System32\Catroot2temp\.
Restart the computer and then try to run Windows Update.
===========================
HTH -
--
LuckyStrike
(e-mail address removed)
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
Robbie said:
I am unable to go to the Windows Update webpage by using
Internet Explorer Version 6. I get the message that I am
not authorized to view this page with the credentials
provided. I have 3 computers that I can access and 2 of
them can go to that page with no problem. My desktop
computer (with Windows XP Home SP1) cannot access this
page. I have made numerous phone calls to Microsoft,
e-machines (my computer manufacturer) and taken my computer
back to the place of purchase, all with no results. I've
checked the web for any information and any that I did find
and try did not work. Nobody sems to know why this is
happening on this one computer. I had to re-install
Windows by doing a system recovery and I don't know if that
could have anything to do with it or not. If so, I need to
know what I need to change or what needs to be done. Thanks
.
