Internet Explorer 6 lockup

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  • Start date Start date
G

Guest

hello.....I am having a problem with IE locking up. I get the message
"Internet Explorer has encountered a problem and needs to close. We are
sorry for the incovenience. If you were in the middle of something, the
information you were working on might be lost. For more information about
this error, click here." When I click on the message, it displays this error
signature : "Event Type : InPageError P1 : c000009c P2 : 00000003".
Then it lists 2 files that are included in the error report....here they are:
c\DOCUME~1\Erik\LOCALS~1\Temp\WER33f0.dir00\iexplore.exe.mdmp and
\appcompat.txt

When this problem first started, I did find that deleting temp internet
files helped, but only for a short while. Whe I do delete the temp internet
files, it seems to never finish, and I get an error message as follows:

{An exception occured while trying to run
"C:\WINDOWS\system32\shell32.dll,Control_RunDLL
"C:\WINDOWS\system32\inetcpl.cpl",Internet Options"}

Also, I tried running a spyware/adware program and it has gotten better, but
I still have the problem.

I have found that Mozilla Firefox works with no problems at all.

Any help that can be provided would be GREATLY APPRECIATED......thanks.

Erik
 
Erik said:
hello.....I am having a problem with IE locking up. I get the message
"Internet Explorer has encountered a problem and needs to close. We are
sorry for the incovenience. If you were in the middle of something, the
information you were working on might be lost. For more information about
this error, click here." When I click on the message, it displays this error
signature : "Event Type : InPageError P1 : c000009c P2 : 00000003".
Then it lists 2 files that are included in the error report....here they are:
c\DOCUME~1\Erik\LOCALS~1\Temp\WER33f0.dir00\iexplore.exe.mdmp and
\appcompat.txt

When this problem first started, I did find that deleting temp internet
files helped, but only for a short while. Whe I do delete the temp internet
files, it seems to never finish, and I get an error message as follows:

{An exception occured while trying to run
"C:\WINDOWS\system32\shell32.dll,Control_RunDLL
"C:\WINDOWS\system32\inetcpl.cpl",Internet Options"}

Also, I tried running a spyware/adware program and it has gotten better, but
I still have the problem.

I have found that Mozilla Firefox works with no problems at all.
Click to expand...

I am using Windows XP Professional, SP2, all Windows updates are installed.
 
No replies?? Anyone have an idea how to fix this???

Addl info.......can't seem to view the temp internet files....I get an error
message when I try.

PLEASE HELP!!!
 
Erik said:
No replies?? Anyone have an idea how to fix this???

Addl info.......can't seem to view the temp internet files....I get
an error message when I try.

PLEASE HELP!!!
Click to expand...

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions) so that the program will be available after removing the spyware.
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 
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