S
Switzerland calling
For the past several weeks I have been experiencing an internet
disconnection problem.
At the time, the only change I had made was to buy and download my new
version of Norton anti-virus. I assumed the disconnection problem was
associated with Norton. After weeks of trying to solve the problem with
Norton to no success, they advised me it is most likely a problem with
Microsoft.
I have Windows XP and an analogue line at 50.6 kbps. Whilst online the line
will disconnect and my phone will ring and the line will attempt to
reconnect. I can find no pattern to the disconnection – it is NOT associated
with:
- what I’m doing online (it can be handling email or using websites or just
reading something (i.e. not really “doing†anything)!)
- time of day
- incoming phonecalls (I have tried to trigger it without success, and I’m
not that popular anyway to receive all the disconnect calls!)
- virus (I’ve scanned my system with two anti-virus programs)
- frequency (can happen after only a minute or not happen for as long as 20
minutes)
- my ISP (they inform me it’s “business as usualâ€)
- idle time (I am almost always busy doing something when I am online)
- my phone (I have only one on the line – it works perfectly normally)
- I am very simple user – I handle small amount of emails and a bit of
website browsing (not “dangerous†sites)
- Note: I wanted to try the Start/ Settings/ Network/ Repair suggestion in
the forum, but I could not access the “Repair†button (it is displayed but
not as a selectionable option (I am logged on as Administrator))
- Settings for Redial options:
o Idle time = 1 hour
o “Redial if line is dropped†– not selected
I would be grateful for any advice I can get on the problem – as much as I
am not a big internet user, it does play a crucial role in my life.
Many (many) thanks.
disconnection problem.
At the time, the only change I had made was to buy and download my new
version of Norton anti-virus. I assumed the disconnection problem was
associated with Norton. After weeks of trying to solve the problem with
Norton to no success, they advised me it is most likely a problem with
Microsoft.
I have Windows XP and an analogue line at 50.6 kbps. Whilst online the line
will disconnect and my phone will ring and the line will attempt to
reconnect. I can find no pattern to the disconnection – it is NOT associated
with:
- what I’m doing online (it can be handling email or using websites or just
reading something (i.e. not really “doing†anything)!)
- time of day
- incoming phonecalls (I have tried to trigger it without success, and I’m
not that popular anyway to receive all the disconnect calls!)
- virus (I’ve scanned my system with two anti-virus programs)
- frequency (can happen after only a minute or not happen for as long as 20
minutes)
- my ISP (they inform me it’s “business as usualâ€)
- idle time (I am almost always busy doing something when I am online)
- my phone (I have only one on the line – it works perfectly normally)
- I am very simple user – I handle small amount of emails and a bit of
website browsing (not “dangerous†sites)
- Note: I wanted to try the Start/ Settings/ Network/ Repair suggestion in
the forum, but I could not access the “Repair†button (it is displayed but
not as a selectionable option (I am logged on as Administrator))
- Settings for Redial options:
o Idle time = 1 hour
o “Redial if line is dropped†– not selected
I would be grateful for any advice I can get on the problem – as much as I
am not a big internet user, it does play a crucial role in my life.
Many (many) thanks.