Internet connection lost after 5 min.

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Guest

After surffing the web for 5 min, the internet will suddenly disconnect. I
have run various anti-spyware and malware programs, and did a virus check,
all from cd, as the connection is lost before I can even load one of the
programs from the web. I have changed the network card, (usb), changed
ports, installed a dial-up, and still have not had any success.

Any help or direction would be great.
 
Hi Vickie :-)

You don't mention the version of Windows you are using, but, try the
following and see if it helps:

"Connection Timed Out" When Server Does Not Respond Within Five Minutes
http://support.microsoft.com/kb/181050


Courtesy of Frank Saunders

Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll

See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/data/jjblack.htm

and....

Scroll down to My dialup settings keep changing from 'never dial' to 'always
dial' or vise versa
http://inetexplorer.mvps.org/archive/answers2.htm

Go to Start>Control Panel>Network and Internet connections>Internet
Options>Connections>Settings>Advanced tab
In the "Advanced dial up" dialogue box, insure that the "Disconnect if idle
for five minutes" box is not checked.

Click on Internet Options in Control Panel > go to the "Connections" "tab" >
check > "Dial whenever a connection is not present" > Apply > OK out.
Close Control Panel.
See if that helps - if you leave your Internet connection running for
lengthy
periods, some Internet service providers (ISP's) drop connections if there
is no activity on the account.

"How to troubleshoot TCP/IP connectivity with Windows XP".
http://support.microsoft.com/default.aspx?kbid=314067

Power Management adjustments to stop connection loss:

Start>Settings> Control Panel>Network and Dial-up Connections>Local Area
Connection>Properties>Configure>Power Management tab>uncheck "Allow the
computer to turn off this device to save power.".

Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
Jan,

Sorry, it is XP home, without service packs or virus protection. had been
using AOL, and their protection, but have now switched to earthlink, with out
the protection.

Vickie

Jan Il said:
Hi Vickie :-)

You don't mention the version of Windows you are using, but, try the
following and see if it helps:

"Connection Timed Out" When Server Does Not Respond Within Five Minutes
http://support.microsoft.com/kb/181050


Courtesy of Frank Saunders

Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll

See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/data/jjblack.htm

and....

Scroll down to My dialup settings keep changing from 'never dial' to 'always
dial' or vise versa
http://inetexplorer.mvps.org/archive/answers2.htm

Go to Start>Control Panel>Network and Internet connections>Internet
Options>Connections>Settings>Advanced tab
In the "Advanced dial up" dialogue box, insure that the "Disconnect if idle
for five minutes" box is not checked.

Click on Internet Options in Control Panel > go to the "Connections" "tab" >
check > "Dial whenever a connection is not present" > Apply > OK out.
Close Control Panel.
See if that helps - if you leave your Internet connection running for
lengthy
periods, some Internet service providers (ISP's) drop connections if there
is no activity on the account.

"How to troubleshoot TCP/IP connectivity with Windows XP".
http://support.microsoft.com/default.aspx?kbid=314067

Power Management adjustments to stop connection loss:

Start>Settings> Control Panel>Network and Dial-up Connections>Local Area
Connection>Properties>Configure>Power Management tab>uncheck "Allow the
computer to turn off this device to save power.".

Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
After surffing the web for 5 min, the internet will suddenly disconnect.
I
have run various anti-spyware and malware programs, and did a virus check,
all from cd, as the connection is lost before I can even load one of the
programs from the web. I have changed the network card, (usb), changed
ports, installed a dial-up, and still have not had any success.

Any help or direction would be great.
Click to expand...
Click to expand...
 
Hi Vickie :-)

Then the best piece of advice I can give you right now is to get an AV
installed, and get to the Windows update have it scan your system and let it
all the ones you need. Then you can worry about how long you stay on the
Internet. I hope that you have the Windows Firewall activated if not, do so
at once, before going to the Internet again.

HOW TO: Enable or Disable Internet Connection Firewall in Windows XP
http://support.microsoft.com/default.aspx?kbid=283673&product=winxp

Until you can decided what AV you might want, download and install the free
version of AVG from here. It is free, and it is good and you need AV
protection if you are going on the Internet and don't have one.
AVG Free Anti-Virus for Windows
http://free.grisoft.com/doc/2/lng/us/tpl/v5
Scroll down to he section where you find avg71free_375a716.exe and click on
it, Save it to your hard drive, close out of IE and then go to the AVG file,
double lick on the the exe and install it, then immediately run the update.

Go to Start and see if the Windows Update shortcut is on the menu, click it
and then install all the updates. Then see if the problem still exists.

Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
Jan,

Sorry, it is XP home, without service packs or virus protection. had been
using AOL, and their protection, but have now switched to earthlink, with
out
the protection.

Vickie
Click to expand...
Jan Il said:
Hi Vickie :-)

You don't mention the version of Windows you are using, but, try the
following and see if it helps:

"Connection Timed Out" When Server Does Not Respond Within Five Minutes
http://support.microsoft.com/kb/181050


Courtesy of Frank Saunders

Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll

See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/data/jjblack.htm

and....

Scroll down to My dialup settings keep changing from 'never dial' to
'always
dial' or vise versa
http://inetexplorer.mvps.org/archive/answers2.htm

Go to Start>Control Panel>Network and Internet connections>Internet
Options>Connections>Settings>Advanced tab
In the "Advanced dial up" dialogue box, insure that the "Disconnect if
idle
for five minutes" box is not checked.

Click on Internet Options in Control Panel > go to the "Connections"
"tab" >
check > "Dial whenever a connection is not present" > Apply > OK out.
Close Control Panel.
See if that helps - if you leave your Internet connection running for
lengthy
periods, some Internet service providers (ISP's) drop connections if
there
is no activity on the account.

"How to troubleshoot TCP/IP connectivity with Windows XP".
http://support.microsoft.com/default.aspx?kbid=314067

Power Management adjustments to stop connection loss:

Start>Settings> Control Panel>Network and Dial-up Connections>Local Area
Connection>Properties>Configure>Power Management tab>uncheck "Allow the
computer to turn off this device to save power.".

Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
After surffing the web for 5 min, the internet will suddenly
disconnect.
I
have run various anti-spyware and malware programs, and did a virus
check,
all from cd, as the connection is lost before I can even load one of
the
programs from the web. I have changed the network card, (usb),
changed
ports, installed a dial-up, and still have not had any success.

Any help or direction would be great.
Click to expand...
Click to expand...
Click to expand...
 
Jan,

Thank you for such a quick response. I have installed an av, and it did
remove several virus, have also hit it with several mal-ware removal tools
and did find a key-tracker that was also removed. Because we can not keep
the connection alive long enough to update windows, I am at a loss as to
where to go next.

Thanks for the help

Vickie
Jan Il said:
Hi Vickie :-)

Then the best piece of advice I can give you right now is to get an AV
installed, and get to the Windows update have it scan your system and let it
all the ones you need. Then you can worry about how long you stay on the
Internet. I hope that you have the Windows Firewall activated if not, do so
at once, before going to the Internet again.

HOW TO: Enable or Disable Internet Connection Firewall in Windows XP
http://support.microsoft.com/default.aspx?kbid=283673&product=winxp

Until you can decided what AV you might want, download and install the free
version of AVG from here. It is free, and it is good and you need AV
protection if you are going on the Internet and don't have one.
AVG Free Anti-Virus for Windows
http://free.grisoft.com/doc/2/lng/us/tpl/v5
Scroll down to he section where you find avg71free_375a716.exe and click on
it, Save it to your hard drive, close out of IE and then go to the AVG file,
double lick on the the exe and install it, then immediately run the update.

Go to Start and see if the Windows Update shortcut is on the menu, click it
and then install all the updates. Then see if the problem still exists.

Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
Jan,

Sorry, it is XP home, without service packs or virus protection. had been
using AOL, and their protection, but have now switched to earthlink, with
out
the protection.

Vickie
Click to expand...
Jan Il said:
Hi Vickie :-)

You don't mention the version of Windows you are using, but, try the
following and see if it helps:

"Connection Timed Out" When Server Does Not Respond Within Five Minutes
http://support.microsoft.com/kb/181050


Courtesy of Frank Saunders

Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll

See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/data/jjblack.htm

and....

Scroll down to My dialup settings keep changing from 'never dial' to
'always
dial' or vise versa
http://inetexplorer.mvps.org/archive/answers2.htm

Go to Start>Control Panel>Network and Internet connections>Internet
Options>Connections>Settings>Advanced tab
In the "Advanced dial up" dialogue box, insure that the "Disconnect if
idle
for five minutes" box is not checked.

Click on Internet Options in Control Panel > go to the "Connections"
"tab" >
check > "Dial whenever a connection is not present" > Apply > OK out.
Close Control Panel.
See if that helps - if you leave your Internet connection running for
lengthy
periods, some Internet service providers (ISP's) drop connections if
there
is no activity on the account.

"How to troubleshoot TCP/IP connectivity with Windows XP".
http://support.microsoft.com/default.aspx?kbid=314067

Power Management adjustments to stop connection loss:

Start>Settings> Control Panel>Network and Dial-up Connections>Local Area
Connection>Properties>Configure>Power Management tab>uncheck "Allow the
computer to turn off this device to save power.".

Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

After surffing the web for 5 min, the internet will suddenly
disconnect.
I
have run various anti-spyware and malware programs, and did a virus
check,
all from cd, as the connection is lost before I can even load one of
the
programs from the web. I have changed the network card, (usb),
changed
ports, installed a dial-up, and still have not had any success.

Any help or direction would be great.
Click to expand...
Click to expand...
Click to expand...
 
Hi Vickie :-)

Good job! Now..have you tried all of the connection suggestions that I
provided in my first reply? If not, try them now. Especially, disable any
3rd party toolbars, such as Google, MSN, or Yahoo. If you have Yahoo
Companion, uninstall it, it can cause a variety of IE problems.

Do I understand that you have broadband connection? Not dial-up? If it is
not dial-up, then you don't need any dial-up type connections, which can
cause the disconnection. Do you need a proxy? If you don't have dial-up and
not on a server, likely not.

Do you use Outlook Express as your email or newsreader program? If so,
there are also some settings that for OE that an affect IE as well.

also...you need to download and install and then run HiJackThis, it is a
very imporant part of the cleaning process, and could help find a rogue
scumware that the other programs could not detect. Follow all instructions
carefully.

How to download and install HiJackThis: Win 98-XP
http://www.download.com/HijackThis/3000-8022_4-10227353.html

Please.. DO NOT post your log HiJackThis log to this newsgroup. DO NOT
delete anything from the list yourself unless you are an experienced user of
this program. It is important that you post your log on one of the
HiJackThis Support Forums below and allow the experts there to analyze it
for you:
AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored. All responders are volunteers and they are very busy, so please
be patient.)

I know you will have to work in between connections, but, do so, then post
the link to your post in AumHa back here in this thread so we can follow and
keep track of what is found there, if anything.

We're getting there....keep up the good work! :-)

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm


Jan,

Thank you for such a quick response. I have installed an av, and it did
remove several virus, have also hit it with several mal-ware removal tools
and did find a key-tracker that was also removed. Because we can not keep
the connection alive long enough to update windows, I am at a loss as to
where to go next.

Thanks for the help

Vickie
Jan Il said:
Hi Vickie :-)

Then the best piece of advice I can give you right now is to get an AV
installed, and get to the Windows update have it scan your system and let
it
all the ones you need. Then you can worry about how long you stay on the
Internet. I hope that you have the Windows Firewall activated if not, do
so
at once, before going to the Internet again.

HOW TO: Enable or Disable Internet Connection Firewall in Windows XP
http://support.microsoft.com/default.aspx?kbid=283673&product=winxp

Until you can decided what AV you might want, download and install the
free
version of AVG from here. It is free, and it is good and you need AV
protection if you are going on the Internet and don't have one.
AVG Free Anti-Virus for Windows
http://free.grisoft.com/doc/2/lng/us/tpl/v5
Scroll down to he section where you find avg71free_375a716.exe and click
on
it, Save it to your hard drive, close out of IE and then go to the AVG
file,
double lick on the the exe and install it, then immediately run the
update.

Go to Start and see if the Windows Update shortcut is on the menu, click
it
and then install all the updates. Then see if the problem still exists.

Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
Jan,

Sorry, it is XP home, without service packs or virus protection. had
been
using AOL, and their protection, but have now switched to earthlink,
with
out
the protection.

Vickie
Click to expand...
:

Hi Vickie :-)

You don't mention the version of Windows you are using, but, try the
following and see if it helps:

"Connection Timed Out" When Server Does Not Respond Within Five
Minutes
http://support.microsoft.com/kb/181050


Courtesy of Frank Saunders

Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each
one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll

See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/data/jjblack.htm

and....

Scroll down to My dialup settings keep changing from 'never dial' to
'always
dial' or vise versa
http://inetexplorer.mvps.org/archive/answers2.htm

Go to Start>Control Panel>Network and Internet connections>Internet
Options>Connections>Settings>Advanced tab
In the "Advanced dial up" dialogue box, insure that the "Disconnect if
idle
for five minutes" box is not checked.

Click on Internet Options in Control Panel > go to the "Connections"
"tab" >
check > "Dial whenever a connection is not present" > Apply > OK out.
Close Control Panel.
See if that helps - if you leave your Internet connection running for
lengthy
periods, some Internet service providers (ISP's) drop connections if
there
is no activity on the account.

"How to troubleshoot TCP/IP connectivity with Windows XP".
http://support.microsoft.com/default.aspx?kbid=314067

Power Management adjustments to stop connection loss:

Start>Settings> Control Panel>Network and Dial-up Connections>Local
Area
Connection>Properties>Configure>Power Management tab>uncheck "Allow
the
computer to turn off this device to save power.".

Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

After surffing the web for 5 min, the internet will suddenly
disconnect.
I
have run various anti-spyware and malware programs, and did a virus
check,
all from cd, as the connection is lost before I can even load one of
the
programs from the web. I have changed the network card, (usb),
changed
ports, installed a dial-up, and still have not had any success.

Any help or direction would be great.
Click to expand...
Click to expand...
Click to expand...
 
Hi Vickie,

Had same problem with Windows XP. Temporary solution was to repair Local
Area Connection. Just downloaded and ran Registry Mechanic ($29.95).

Results: system runs faster and so far connection is OK. Will post notice
if this changes.

Nick
 
Hi Vickie,

Although, PC is faster after Registry Mechanic, connection still drops.
Exploring other alternatives.

Nick
 
I have the Solution!!!!

i installed Zone Alarms and found this

Win32.Trojan.Dialer.hz

its stops all http 80 traffice after 10mins of xp booting up. quarantine
the trojan and the net works right away

i was 2min away from reinstalling xp

Stew
 
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