Intermittent non operation of printers

  • Thread starter Thread starter Derek
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Derek

I have two computers (Dell Dimension 8100 & Acer Aspire 9500 [Laptop]) both
have Windows Xp Home SP2 OS.
Both computers have three printer drivers installed (Epson Stylus Photo 870
and R300 plus Kyocera Mita FS-1010KX).

All the printers are connected via a USB Power Hub, which I move from one
computer to the other as the need requires, all the printers produce a "Test
Document" from Printer Properties without problem, from both computers.

My problem occasionally occurs with both computers and all printers.
Printing a documents from IE, Word, PhotoShop etc. sometimes results in an
error msg "This document failed to print ......etc..................Click
here to open the print queue etc.", I have followed this path several times
without locating the cause of my problem.

When I go to the Printer Properties>Ports, I see the allocation of USB
001 Epson 870, USB 002 Epson & USB 003 Kyocera FS1010. The "Device Manager
Ports (COM & LTP)" shows ECP Printer Ports>LTP1.
Click to expand...

Presently, I am able to temporally clear the problem by un-plugging the
printer's USB plug and immediately re-connecting it. I approached the
Kyocera Help Desk and was informed that this is a bug within the MS OS and
is well documented. I have been to the MS website and cannot find any
documentation on this problem.

Any help would be appreciated.

Derek
 
When you disconnect a printer printer from the USB port, do you first use
the "safely remove hardware" function?

Derek said:
I have two computers (Dell Dimension 8100 & Acer Aspire 9500 [Laptop]) both
have Windows Xp Home SP2 OS.
Both computers have three printer drivers installed (Epson Stylus Photo 870
and R300 plus Kyocera Mita FS-1010KX).

All the printers are connected via a USB Power Hub, which I move from one
computer to the other as the need requires, all the printers produce a "Test
Document" from Printer Properties without problem, from both computers.

My problem occasionally occurs with both computers and all printers.
Printing a documents from IE, Word, PhotoShop etc. sometimes results in an
error msg "This document failed to print ......etc..................Click
here to open the print queue etc.", I have followed this path several times
without locating the cause of my problem.

When I go to the Printer Properties>Ports, I see the allocation of USB
001 Epson 870, USB 002 Epson & USB 003 Kyocera FS1010. The "Device Manager
Ports (COM & LTP)" shows ECP Printer Ports>LTP1.
Click to expand...

Presently, I am able to temporally clear the problem by un-plugging the
printer's USB plug and immediately re-connecting it. I approached the
Kyocera Help Desk and was informed that this is a bug within the MS OS and
is well documented. I have been to the MS website and cannot find any
documentation on this problem.

Any help would be appreciated.

Derek
Click to expand...
 
"Safely remove icon" does not appear on the task bar (near the clock). I can
plug-n-unplug all three printers without any response on the task bar. Also
if the printers are switched on after the computer has completed boot-up,
there is no response. Sometimes the printers operate without any problem.
I have tried un-installing and re-installing the printers without any change
to the situation.

Derek

Chuck said:
When you disconnect a printer printer from the USB port, do you first use
the "safely remove hardware" function?

Derek said:
I have two computers (Dell Dimension 8100 & Acer Aspire 9500 [Laptop]) both
have Windows Xp Home SP2 OS.
Both computers have three printer drivers installed (Epson Stylus Photo 870
and R300 plus Kyocera Mita FS-1010KX).

All the printers are connected via a USB Power Hub, which I move from one
computer to the other as the need requires, all the printers produce a "Test
Document" from Printer Properties without problem, from both computers.

My problem occasionally occurs with both computers and all printers.
Printing a documents from IE, Word, PhotoShop etc. sometimes results in
an
error msg "This document failed to print ......etc..................Click
here to open the print queue etc.", I have followed this path several times
without locating the cause of my problem.

When I go to the Printer Properties>Ports, I see the allocation of USB
001 Epson 870, USB 002 Epson & USB 003 Kyocera FS1010. The "Device Manager
Ports (COM & LTP)" shows ECP Printer Ports>LTP1.
Click to expand...

Presently, I am able to temporally clear the problem by un-plugging the
printer's USB plug and immediately re-connecting it. I approached the
Kyocera Help Desk and was informed that this is a bug within the MS OS and
is well documented. I have been to the MS website and cannot find any
documentation on this problem.

Any help would be appreciated.

Derek
Click to expand...
Click to expand...
 
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