Intermittent Error while Receiving Fax

  • Thread starter Thread starter Victor
  • Start date Start date
V

Victor

Need help troubleshooting this intermittent error.

- Using Windows XP Pro fax service
- The fax monitor displays the following lines:

"Call was answered"
"Receiving page 1"
"An error occurred while receiving fax"

Thanks in advance for your help!
 
Are there any eventlogs that give you any clue to this problem? Problems
like these are extremely difficult to track.You need to turn on more more
logging on the fax service. Please get in touch with Russ ([email protected])
on how to do this. Since this is intermittent, it will also help us diagnose
if you could tell us about the fax machine that is trying to send the fax to
you.

One quick solution that i have seen to be working is to increase the number
of rings (to 3 or 4) before answering. Sometimes there are timing issues
that prevent the other fax machine to recognise the response.


--
Shyama Hembram
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
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