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Guest
I bought a new Dell Inspiron 9400 Laptop with Vista Ultimate as the OS at the
beginning of June 2007.
One of the primary considerations in buying it was because it had an in
built Intel Next-Gen Wireless Wi-Fi Link 4965AGN card suitable for 801.11
draft n. I also bought a Netgear DG834N Modem/router suitable for 801.11
draft n all labelled up as Vista ready/approved. The 801.11 n protocol is
supposedly capable of providing download speeds of up to five times faster
(270kbps) than the current 801.11g which delivers 54mbps.
My problem is that the new Inspiron 9400 with Vista has never been able to
deliver more than 54mbps.
I checked with Netgear and they made sure I had the latest drivers and
firmware so that was OK.
I then called Dell who then took remote control of my laptop, which was on a
wired connection and after checking there was no problems with the Netgear
modem/router then made sure that the latest Intel drivers/software for the
Next-Gen Wireless Wi-Fi Link 4965AGN card were installed. After an hour of
trying they could not resolve the issue of the slower speed. I was told the
problem was referred to the highest level and they would get back to me.
Several days later they did, and took control of my laptop again on a wired
connection and fiddled about for another hour but still could not resolve it.
They needed more time to consult with the other manufacturers and suggested I
might use a PCMCIA laptop adaptor card to see if that worked.
I bought a Network WN511B laptop adaptor card which is the one recommended
to use with the DG834N router only to find that the Inspiron 9400 doesn’t
support PCMCIA but uses Express Cards. By this time I was pretty
annoyed with Dell, however I used the PCMCIA card in my old laptop and
achieved varying speeds of between 130 to 270mbps on my wireless network.
I reported this back to Dell and they once again took control of my new
laptop on a wired connection to see what they could do. During this time I
was monitoring the mbps I was receiving on the old laptop and relaying it to
them. Yet again they failed to resolve the problem and they say I have to
wait for the release of Vista SP1 which should be in the next month.
Has anyone else experienced this problem or know of a solution.
beginning of June 2007.
One of the primary considerations in buying it was because it had an in
built Intel Next-Gen Wireless Wi-Fi Link 4965AGN card suitable for 801.11
draft n. I also bought a Netgear DG834N Modem/router suitable for 801.11
draft n all labelled up as Vista ready/approved. The 801.11 n protocol is
supposedly capable of providing download speeds of up to five times faster
(270kbps) than the current 801.11g which delivers 54mbps.
My problem is that the new Inspiron 9400 with Vista has never been able to
deliver more than 54mbps.
I checked with Netgear and they made sure I had the latest drivers and
firmware so that was OK.
I then called Dell who then took remote control of my laptop, which was on a
wired connection and after checking there was no problems with the Netgear
modem/router then made sure that the latest Intel drivers/software for the
Next-Gen Wireless Wi-Fi Link 4965AGN card were installed. After an hour of
trying they could not resolve the issue of the slower speed. I was told the
problem was referred to the highest level and they would get back to me.
Several days later they did, and took control of my laptop again on a wired
connection and fiddled about for another hour but still could not resolve it.
They needed more time to consult with the other manufacturers and suggested I
might use a PCMCIA laptop adaptor card to see if that worked.
I bought a Network WN511B laptop adaptor card which is the one recommended
to use with the DG834N router only to find that the Inspiron 9400 doesn’t
support PCMCIA but uses Express Cards. By this time I was pretty
annoyed with Dell, however I used the PCMCIA card in my old laptop and
achieved varying speeds of between 130 to 270mbps on my wireless network.
I reported this back to Dell and they once again took control of my new
laptop on a wired connection to see what they could do. During this time I
was monitoring the mbps I was receiving on the old laptop and relaying it to
them. Yet again they failed to resolve the problem and they say I have to
wait for the release of Vista SP1 which should be in the next month.
Has anyone else experienced this problem or know of a solution.