Instant Support Startup

  • Thread starter Thread starter Warren Pearce
  • Start date Start date
W

Warren Pearce

When I log on I get a globe in my task bar called Instant
Support. I don't want it until I need or want support.
How/where do I stop this from starting when I turn on my
computer?
 
Hi Warren,

Start/run msconfig, check the startup tab for an entry you can uncheck.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x

Associate Expert - WinXP - Expert Zone
 
Thanks Rick. I have been going into msconfig but I don't
recognize the name of the program that is launching
Instant Support. Can you tell me the program name please.
 
Hi Warren,

Not without knowing more about your system. Start/run msinfo32, expand the
software environment and click on the startup programs. Click once in the
right-hand pane (where the programs are listed), then click edit/select
all/edit/copy.

Open a response to this post, click once in the text area, hit ctrl+v to
paste the startup group for examination and send it.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x

Associate Expert - WinXP - Expert Zone
 
Thanks a bunch Rick.

Acme.PCHButton c:\progra~1\instan~1
\presario\xphnars3en\plugin\bin\pchbutton.exe
WARREN\Owner HKU\S-1-5-21-2562488629-684275536-
2307005734-1003
\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AlcxMonitor alcxmntr.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Atomic.exe c:\atomic_clock_sync\atomic.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Compaq Connections c:\progra~1\compaq~1\1940576
\program\backwe~1.exe -startup All Users Common
Startup
HotKeysCmds c:\windows\system32\hkcmd.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ISSI EZUpdate Service "c:\sdwork\issimsvc.exe"
All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
KBD c:\hp\kbd\kbd.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Lotus QuickStart c:\lotus\wordpro\ltsstart.exe
All Users Common Startup
Microsoft Office c:\progra~1\micros~2
\office\osa9.exe -b -l All Users Common Startup
PS2 c:\windows\system32\ps2.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Quicken Scheduled Updates c:\progra~1
\quicken\bagent.exe All Users Common Startup
Recguard c:\windows\sminst\recguard.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SmcService c:\progra~1\sygate\spf\smc.exe -startgui
All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
StorageGuard "c:\program files\common
files\sonic\update manager\sgtray.exe" /r All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TClockEx c:\tclockex\tclockex.exe
WARREN\Owner HKU\S-1-5-21-2562488629-684275536-
2307005734-1003
\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TkBellExe "c:\program files\common
files\real\update_ob\realsched.exe" -osboot All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Webshots c:\webshots\websho~1.exe
WARREN\Owner Startup
ccApp "c:\program files\common files\symantec
shared\ccapp.exe" All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ccRegVfy "c:\program files\common files\symantec
shared\ccregvfy.exe" All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
desktop desktop.ini NT AUTHORITY\SYSTEM Startup
desktop desktop.ini WARREN\Owner Startup
desktop desktop.ini .DEFAULT Startup
desktop desktop.ini All Users Common Startup
hp psc 1000 series c:\progra~1\hewlet~1\digita~1
\bin\hpohmr08.exe All Users Common Startup
hpoddt01.exe c:\progra~1\hewlet~1\digita~1
\bin\hpotdd01.exe All Users Common Startup
hpsysdrv c:\windows\system\hpsysdrv.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
spamsubtract c:\progra~1\interm~1\spamsu~1
\spamsu~1.exe -q WARREN\Owner Startup
stgclean c:\sdwork\w32main2.exe /cleanup All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
w32msgr c:\sdwork\w32main2.exe /log c:\sdwork\msgr.txt
ospdb.pok.ibm.com All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
 
Hi Warren,

Funny, it's the very first line, the one that refers to pchbutton.exe. This
is the one you need to disable. Check again in msconfig/startup tab for a
line to:

c:\progra~1\instan~1\presario\xphnars3en\plugin\bin\pchbutton.exe

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x

Associate Expert - WinXP - Expert Zone
 
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