Installinjg Fax Modem

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me

I visited my friend's computer today to fit a fax modem and it wanted
the Service pack 2 CD. It was looking for a file in D:\i386.
Naturally it didn't find it because that folder is on the XP install
CD. My friend didn't have the install disk because like many one man
bands these days the supplier didn't leave one with him.

I could use my install CD but I am loathe to let this supplier off the
hook.

What I need to know is this: does the computer ask for the Service
pack 2 CD because the machine is updated. I know that the supplier is
supposed to have run the CD on the machine because he charged £60
($150) to do so.

Is this likely to have an easy solution to a known problem or is there
a serious problem with the computer.

The modem was brand new and I followed the instructions to the letter.

Colin
 
In
I visited my friend's computer today to fit a fax modem and it
wanted
the Service pack 2 CD. It was looking for a file in D:\i386.
Naturally it didn't find it because that folder is on the XP
install
CD. My friend didn't have the install disk because like many
one man
bands these days the supplier didn't leave one with him.

I could use my install CD but I am loathe to let this supplier
off the
hook.
Click to expand...


OEM vendors are required by their agreement with Microsoft to
give you a means of reinstalling, should it be necessary. They
can do this in one of three ways:



1. An OEM copy of Windows

2. A restore CD

3. A hidden partition on your drive, with restore information.



If you don't have 1 or 2, you should have 3, but you should
contact your vendor to find out.



Personally, I find both 2 and 3 unacceptable, and would never
choose to buy a computer that came with an operating system
unless I got a complete generic installation CD for that
operating system.
 
Ken Blake said:
In


OEM vendors are required by their agreement with Microsoft to give you a
means of reinstalling, should it be necessary. They can do this in one of
three ways:



1. An OEM copy of Windows

2. A restore CD

3. A hidden partition on your drive, with restore information.



If you don't have 1 or 2, you should have 3, but you should contact your
vendor to find out.



Personally, I find both 2 and 3 unacceptable, and would never choose to
buy a computer that came with an operating system unless I got a complete
generic installation CD for that operating system.
Click to expand...

Agreed by almost anyone with any sense. Had mom-in-law return an HP
specifically because of this. Have another friend with a Dell (payment plan
was appealing to him regardless of anything one said) that I expect sooner
or later he'll have a problem with and then he'll find out how difficult it
is to save things first.

Can't tell a Heinz pickle anything :)
 
Agreed by almost anyone with any sense. Had mom-in-law return an HP
specifically because of this. Have another friend with a Dell (payment plan
was appealing to him regardless of anything one said) that I expect sooner
or later he'll have a problem with and then he'll find out how difficult it
is to save things first.

Can't tell a Heinz pickle anything :)
Click to expand...
Good advice, but why is the XP message asking for the Service Pack 2
CD. D:\i386 isn't on that CD, it's on the install CD.

Thanks, Colin
 
In
Good advice, but why is the XP message asking for the Service
Pack 2
CD. D:\i386 isn't on that CD, it's on the install CD.
Click to expand...



My assumption (perhaps incorrect) is that when he said "the
Service Pack 2 CD," he actually meant the installation CD, and
that this particular installation CD was at the SP2 level.
 
In




My assumption (perhaps incorrect) is that when he said "the
Service Pack 2 CD," he actually meant the installation CD, and
that this particular installation CD was at the SP2 level.
Click to expand...


It was the on screen message that asked for the SP2 CD. There is no
explanation for it.

The fundamental problem was that there was already a fax modem
occupying a PCI slot. It didn't show up in any option from the
control panel in XP.

It's ok now.

Colin
 
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