Installing Norton Error message

  • Thread starter Thread starter Guest
  • Start date Start date
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Guest

Ok, here’s the problem… A friend of mine just reformatted her computer
(Windows XP) and is now unable to install her Norton Antivirus program 2004.
I asked her if she had her windows updates and she said yes. I then ask if
she had both her service packs 1 and 2. She said she has the SR1 but can not
find SR2. Now if I’m right there is a patch in SR2 that will fix her problem
installing Norton Antivirus right?

She said there is some kind of warning box that appear when she goes to
install Norton, keeping her from installing. Without being in front of her
computer I can only assume that this problem maybe the same problem a lot of
us have had between Norton and Older Windows XP versions but for the life of
me I can not remember the patch I got for this problem. It might have been
solved by installing SP2.

Anyone have an answer or suggestions?
 
Norton Antivirus should install just fine regardless if any
Windows XP service packs are installed. I would suggest
contacting Symantec support.

Free Online Symantec Support
http://www.symantec.com/techsupp/support_options.html

Try the following:

Installing Norton AntiVirus 2003/2004 or Norton AntiVirus
2003/2004 Professional Edition from the hard drive
http://service1.symantec.com/SUPPOR...essional Edition&src=sg&pcode=nav&svy=&csm=no


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

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:

| Ok, here’s the problem… A friend of mine just reformatted her computer
| (Windows XP) and is now unable to install her Norton Antivirus program 2004.
| I asked her if she had her windows updates and she said yes. I then ask if
| she had both her service packs 1 and 2. She said she has the SR1 but can not
| find SR2. Now if I’m right there is a patch in SR2 that will fix her problem
| installing Norton Antivirus right?
|
| She said there is some kind of warning box that appear when she goes to
| install Norton, keeping her from installing. Without being in front of her
| computer I can only assume that this problem maybe the same problem a lot of
| us have had between Norton and Older Windows XP versions but for the life of
| me I can not remember the patch I got for this problem. It might have been
| solved by installing SP2.
|
| Anyone have an answer or suggestions?
 
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