installing MicroTouch(tm) HID Calibration Tool error

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi guys,

I'm trying to install MicroTouch(tm) HID Calibration Tool from 3M Touch
Systems, but I'm always getting the same error.


An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x6d203488
Function name=Java_sun_awt_windows_DrawGlyphVectorGDI_drawGlyphVectorGDI
Library=C:\Documents and Settings\Administrator\Local
Settings\Temp\LREA.tmp\bin\fontmanager.dll

Current Java thread:
at sun.awt.font.NativeFontWrapper.getFontMetrics(Native Method)
at sun.awt.font.FontDesignMetrics.initMatrixAndMetrics(Unknown Source)
at sun.awt.font.FontDesignMetrics.<init>(Unknown Source)
at sun.java2d.SunGraphics2D.makeFontMetrics(Unknown Source)
at sun.java2d.SunGraphics2D.getFontMetrics(Unknown Source)
at sun.awt.windows.WGraphics.getFontMetrics(Unknown Source)
at java.awt.Component.getFontMetrics(Unknown Source)
at com.installshield.wizard.swing.JISBranding.initialize(JISBranding.java:61)
at
com.installshield.wizard.swing.JISBranding.getMinimumSize(JISBranding.java:75)
at
com.installshield.wizard.swing.JISBranding.getPreferredSize(JISBranding.java:82)
at java.awt.GridLayout.preferredLayoutSize(Unknown Source)
at java.awt.Container.preferredSize(Unknown Source)
at java.awt.Container.getPreferredSize(Unknown Source)
at javax.swing.JComponent.getPreferredSize(Unknown Source)
at java.awt.BorderLayout.layoutContainer(Unknown Source)
at java.awt.Container.layout(Unknown Source)
at java.awt.Container.doLayout(Unknown Source)
at java.awt.Container.validateTree(Unknown Source)
at java.awt.Container.validateTree(Unknown Source)
at java.awt.Container.validateTree(Unknown Source)
at java.awt.Container.validateTree(Unknown Source)
at java.awt.Container.validateTree(Unknown Source)
at java.awt.Container.validate(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

Dynamic libraries:
0x00400000 - 0x00405000
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\LREA.tmp\bin\java.exe
0x7C900000 - 0x7C9B0000 C:\WINDOWS\system32\ntdll.dll
0x7C800000 - 0x7C8F5000 C:\WINDOWS\system32\kernel32.dll
0x77DD0000 - 0x77E6B000 C:\WINDOWS\system32\ADVAPI32.dll
0x77E70000 - 0x77F01000 C:\WINDOWS\system32\RPCRT4.dll
0x77C10000 - 0x77C68000 C:\WINDOWS\system32\MSVCRT.dll
0x6D420000 - 0x6D4F9000
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\LREA.tmp\bin\hotspot\jvm.dll
0x77D40000 - 0x77DD0000 C:\WINDOWS\system32\USER32.dll
0x77F10000 - 0x77F57000 C:\WINDOWS\system32\GDI32.dll
0x76B40000 - 0x76B6D000 C:\WINDOWS\system32\WINMM.dll
0x6D220000 - 0x6D227000
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\LREA.tmp\bin\hpi.dll
0x6D3B0000 - 0x6D3BD000
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\LREA.tmp\bin\verify.dll
0x6D250000 - 0x6D266000
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\LREA.tmp\bin\java.dll
0x6D3C0000 - 0x6D3CD000
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\LREA.tmp\bin\zip.dll
0x6D340000 - 0x6D348000 C:\Documents and Settings\Administrator\Local
Settings\Temp\LREA.tmp\bin\net.dll
0x71AD0000 - 0x71AD9000 C:\WINDOWS\system32\WSOCK32.dll
0x71AB0000 - 0x71AC7000 C:\WINDOWS\system32\WS2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\system32\WS2HELP.dll
0x71A50000 - 0x71A8F000 C:\WINDOWS\System32\mswsock.dll
0x76F20000 - 0x76F47000 C:\WINDOWS\system32\DNSAPI.dll
0x76D60000 - 0x76D79000 C:\WINDOWS\system32\iphlpapi.dll
0x76FB0000 - 0x76FB8000 C:\WINDOWS\System32\winrnr.dll
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x76FC0000 - 0x76FC6000 C:\WINDOWS\system32\rasadhlp.dll
0x10000000 - 0x1002D000 C:\Documents and Settings\Administrator\Local
Settings\Temp\ismp004\win32ppk.dll
0x7C9C0000 - 0x7D1D6000 C:\WINDOWS\system32\SHELL32.dll
0x77F60000 - 0x77FD6000 C:\WINDOWS\system32\SHLWAPI.dll
0x774E0000 - 0x7761D000 C:\WINDOWS\system32\ole32.dll
0x76390000 - 0x763AD000 C:\WINDOWS\system32\IMM32.dll
0x77C00000 - 0x77C08000 C:\WINDOWS\system32\VERSION.dll
0x773D0000 - 0x774D3000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x5D090000 - 0x5D12A000 C:\WINDOWS\system32\comctl32.dll
0x6D020000 - 0x6D12A000 C:\Documents and Settings\Administrator\Local
Settings\Temp\LREA.tmp\bin\awt.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x6D1E0000 - 0x6D21B000 C:\Documents and Settings\Administrator\Local
Settings\Temp\LREA.tmp\bin\fontmanager.dll
0x76C90000 - 0x76CB8000 C:\WINDOWS\system32\imagehlp.dll
0x59A60000 - 0x59B01000 C:\WINDOWS\system32\DBGHELP.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\system32\PSAPI.DLL

Local Time = Sun Jan 02 20:45:02 2005
Elapsed Time = 14
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.3.1_06-b01 mixed mode)
#

The installer aparently runs java virtual machine but at some point simply
closes and output a file with the error.

I have previously installed this app on a XPEmbedded image that I had done
previously. This is a brand new image, but I followed the same steps to
create it. the only difference I see is that I updated to FP2007.

Can anyone see what the problem is?? I'm I missing some component??

Thanks
 
adam said:
Hi guys,

I'm trying to install MicroTouch(tm) HID Calibration Tool from 3M
Touch Systems, but I'm always getting the same error.
Click to expand...

Are you using the MT7 XPe driver?
 
Mike Warren said:
Are you using the MT7 XPe driver?
Click to expand...

I wasn't even aware that there was a driver for the 3M touch display. In my
previous images, after FBA I simply installed the calibration utility and
then made the master image of WINXPE for production.

however I found out that installing the java runtime and then instead of
running setup.exe, I ran the jar file and it installed successfully. so i'm
thinking I may be some kind of problem of interface between windows and the
java runtime that it extracts to temp folder or something.

Well thanks for the answer, I try this first thing on monday.

Adam
 
Mike Warren said:
Are you using the MT7 XPe driver?
Click to expand...

Including the MT7 driver did the trick.

I'm just wondering what happened from XPE SP2 to FP2007 so that the install
program does not work! but that' now academic!

tks mike for your help!
 
adam said:
Including the MT7 driver did the trick.
Click to expand...

Thanks for following up.
I'm just wondering what happened from XPE SP2 to FP2007 so that the
install program does not work! but that' now academic!
Click to expand...

I don't know either. My images are usually so small that most installers
won't work anyway.
 
If you still need help look in www.xpefiles.com I added a component for
Microtouch were you would find also the calibration tool.

I had your same problem with the driver installation.

Bye
Max
 
Max said:
If you still need help look in www.xpefiles.com I added a component for
Microtouch were you would find also the calibration tool.

I had your same problem with the driver installation.

Bye
Max
Click to expand...

Tks, for the answer. I'm currently testing the drivers from 3M. If they
don't meet my requirements I'll try yours.

Adam
 
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