Installing Business Contact Manager for Outlook 2003

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I am installing the Business Contact Manager for Outlook 2003 and the following error message comes up:"Error 1931. The Windows Installer Service cannot update the system file c:\WINDOWS\...\olepro32.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.

I went onto the microsoft website and downloaded any updates I could find. It said that there were no mandatory updates that my system needed, only 4 optional ones, which I did load. I still got the same error message when I went to reload the contact manager again. I have Windows XP Professional. What should I do?
 
Are you logged on as the Administrator on the machine?
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



Suzanne said:
I am installing the Business Contact Manager for Outlook 2003 and the
Click to expand...
following error message comes up:"Error 1931. The Windows Installer Service
cannot update the system file c:\WINDOWS\...\olepro32.dll because the file
is protected by Windows. You may need to update your operating system for
this program to work correctly."
I went onto the microsoft website and downloaded any updates I could find.
Click to expand...
It said that there were no mandatory updates that my system needed, only 4
optional ones, which I did load. I still got the same error message when I
went to reload the contact manager again. I have Windows XP Professional.
What should I do?
 
Yes, I am logged on as the Adminstrator.

----- Sue Mosher [MVP] wrote: -----

Are you logged on as the Administrator on the machine?
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



Suzanne said:
I am installing the Business Contact Manager for Outlook 2003 and the
Click to expand...
following error message comes up:"Error 1931. The Windows Installer Service
cannot update the system file c:\WINDOWS\...\olepro32.dll because the file
is protected by Windows. You may need to update your operating system for
this program to work correctly."It said that there were no mandatory updates that my system needed, only 4
optional ones, which I did load. I still got the same error message when I
went to reload the contact manager again. I have Windows XP Professional.
What should I do?
 
I have not heard from you yet?? I am the Administrator, please let me know what I should do. Thanks
----- Suzanne wrote: ----

Yes, I am logged on as the Adminstrator

----- Sue Mosher [MVP] wrote: ----

Are you logged on as the Administrator on the machine
--
Sue Mosher, Outlook MV
Author o
Microsoft Outlook Programming - Jumpstart fo
Administrators, Power Users, and Developer
http://www.outlookcode.com/jumpstart.asp


Suzanne said:
I am installing the Business Contact Manager for Outlook 2003 and th
Click to expand...
following error message comes up:"Error 1931. The Windows Installer Servic
cannot update the system file c:\WINDOWS\...\olepro32.dll because the fil
is protected by Windows. You may need to update your operating system fo
this program to work correctly.It said that there were no mandatory updates that my system needed, only
optional ones, which I did load. I still got the same error message when
went to reload the contact manager again. I have Windows XP Professional
What should I do
 
Then it's hard to imagine why WIndows won't accept the update. This is an
error message we haven't seen before for BCM. You may want initiate a
support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Back
Top