Installing a USB 2.0 Card

  • Thread starter Thread starter Phil Masters
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Phil Masters

The basic situation; a Windows XP (SP2) machine with USB 1.1 ports on
the motherboard which has been running fine ever since new. We've now
decided to fit an Essential PCI 4 Port USB 2.0 card. ("Essential" is
the maker, incidentally.)

On booting after doing so, the thing puts up several "New Hardware
Detected" messages of various kinds, and then announces that it needs
to install software for a "Universal Serial Bus (USB) Controller".
However, it can't find this anywhere on the mini-CD that came with the
card - or on any directory I can locate on the C: drive, or online
when I let it go looking there.

I'm a little puzzled that it claims to need anything by this name,
given that, as I said, the PC *has* working USB ports already. But
anyway - any suggestion where I can find this software, or how to get
round the problem?

Many Thanks,
 
Windows SP1 contains the needed USB 2.0 files, each part of
the USB system appears a new device. Just let Windows find
the drivers, don't try to use the CD that comes with the
card, it is intended for W98/ME computers.


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
some support
http://www.usdoj.gov/olc/secondamendment2.htm



| The basic situation; a Windows XP (SP2) machine with USB
1.1 ports on
| the motherboard which has been running fine ever since
new. We've now
| decided to fit an Essential PCI 4 Port USB 2.0 card.
("Essential" is
| the maker, incidentally.)
|
| On booting after doing so, the thing puts up several "New
Hardware
| Detected" messages of various kinds, and then announces
that it needs
| to install software for a "Universal Serial Bus (USB)
Controller".
| However, it can't find this anywhere on the mini-CD that
came with the
| card - or on any directory I can locate on the C: drive,
or online
| when I let it go looking there.
|
| I'm a little puzzled that it claims to need anything by
this name,
| given that, as I said, the PC *has* working USB ports
already. But
| anyway - any suggestion where I can find this software, or
how to get
| round the problem?
|
| Many Thanks,
|
| --
| Phil Masters http://www.philm.demon.co.uk
| Consternation: RPG Convention, Cambridge, 2005:
| http://www.consternation.org.uk/
 
Windows SP1 contains the needed USB 2.0 files, each part of
the USB system appears a new device. Just let Windows find
the drivers, don't try to use the CD that comes with the
card, it is intended for W98/ME computers.
Click to expand...

As I understand it, everything that's in SP1 is in SP2, isn't it? And
SP2 is installed on this system.
 
That is correct. The installation program for the USB 2.0
card should find the Windows drivers for the USB 2.0. Don't
click the "have disk" box, let Windows find the drivers.


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
some support
http://www.usdoj.gov/olc/secondamendment2.htm



| On Sat, 1 Oct 2005 15:08:52 -0500, "Jim Macklin"
| >Windows SP1 contains the needed USB 2.0 files, each part
of
| >the USB system appears a new device. Just let Windows
find
| >the drivers, don't try to use the CD that comes with the
| >card, it is intended for W98/ME computers.
|
| As I understand it, everything that's in SP1 is in SP2,
isn't it? And
| SP2 is installed on this system.
|
| --
| Phil Masters http://www.philm.demon.co.uk
| Consternation: RPG Convention, Cambridge, 2005:
| http://www.consternation.org.uk/
 
The installation program for the USB 2.0
card should find the Windows drivers for the USB 2.0. Don't
click the "have disk" box, let Windows find the drivers.
Click to expand...

No, sorry, still not working. (Though I thought that it was fixed at
one stage.)

I tried the above, but the system still failed to find the software it
was looking for. So I had an idea and re-installed Service Pack 2.
After re-booting, the system *didn't* say anything about detecting new
hardware, and when I looked in the Device Manager, the "Universal
Serial Bus Controllers" section had a whole bunch of new devices.

So I thought things were fixed. But the actual ports weren't working.
So I rebooted the machine - and it promptly came up with a "New Device
Detected" dialogue box, saying it needed software for "Universal
Serial Bus (USB) Controller".

So I tried going through the installation process, including letting
it search on line, but - no joy. When I look in the Device Manager,
some of the new devices are still there, but some of them are flagged
as not working and some have disappeared, and there's a new section,
"Other Devices", containing two entries, both called "Universal Serial
Bus Controller", both not working because they don't have drivers
installed.

And re-loading SP2 yet again doesn't accomplish anything.

Hair-tearing ensues. Anyone able to shed any light? Please?
 
Phil said:
No, sorry, still not working. (Though I thought that it was fixed at
one stage.)

I tried the above, but the system still failed to find the software it
was looking for. So I had an idea and re-installed Service Pack 2.
After re-booting, the system *didn't* say anything about detecting new
hardware, and when I looked in the Device Manager, the "Universal
Serial Bus Controllers" section had a whole bunch of new devices.

So I thought things were fixed. But the actual ports weren't working.
So I rebooted the machine - and it promptly came up with a "New Device
Detected" dialogue box, saying it needed software for "Universal
Serial Bus (USB) Controller".

So I tried going through the installation process, including letting
it search on line, but - no joy. When I look in the Device Manager,
some of the new devices are still there, but some of them are flagged
as not working and some have disappeared, and there's a new section,
"Other Devices", containing two entries, both called "Universal Serial
Bus Controller", both not working because they don't have drivers
installed.

And re-loading SP2 yet again doesn't accomplish anything.

Hair-tearing ensues. Anyone able to shed any light? Please?
Click to expand...

Look carefully through the documentation and in the miniCD and see if
there are any special installation instructions you missed. Look for
"install drivers from CD before installing card". Also, the reason
that XP cannot find the appropriate driver might be that it is in a
compressed file that should be unzipped to your drive.
 
I'd now delete everything under USB in device manager, boot, and let Windows
re-find all ports/controllers..


--
Tumppi
Reply to group
=================================================
Most learned on nntp://news.mircosoft.com
Helsinki, Finland (remove _NOSPAM)
(translations from FI/SE not always accurate)
=================================================
 
Look carefully through the documentation and in the miniCD and see if
there are any special installation instructions you missed. Look for
"install drivers from CD before installing card". Also, the reason
that XP cannot find the appropriate driver might be that it is in a
compressed file that should be unzipped to your drive.
Click to expand...

Nothing that I can see, though there's a whole bunch of directories
that appear to contain a random assortment of drivers for various
devices. (Okay, my fault for buying a cheap card, no doubt.)
 
I'd now delete everything under USB in device manager, boot, and let Windows
re-find all ports/controllers.
Click to expand...

Okay, trying that ... No, no joy. Once again, when it boots it looks
for software for "Universal Serial Bus (USB) Controller", and doesn't
find it *anywhere*.

So I'm back to the same stuff showing up on the Device Manager:

Under "Other Devices" -
- Two entries for "Universal Serial Bus (USB) Controller", both
inactive because "No drivers found".

Under "Universal Serial Bus Controllers" -
- Two entries for "ALi PCI to USB Open Host Controller", one of them
inactive ("Cannot Start; Code 10"). These seem to be drivers for the
new card, as the properties reference the card slot.
- Three entries for "USB Root Hub", all working okay.
- One entry for "VIA Rev 5 or later USB Universal Host Controller".

(I think that the latter stuff relates to the old USB 1.1 ports on the
motherboard.)
 
Check the mobo maker's site for update mobo drivers and USB
drivers. Also, update the BIOS.


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
some support
http://www.usdoj.gov/olc/secondamendment2.htm



| On Mon, 3 Oct 2005 06:47:43 +0300, "Thomas Wendell"
| >I'd now delete everything under USB in device manager,
boot, and let Windows
| >re-find all ports/controllers.
|
| Okay, trying that ... No, no joy. Once again, when it
boots it looks
| for software for "Universal Serial Bus (USB) Controller",
and doesn't
| find it *anywhere*.
|
| So I'm back to the same stuff showing up on the Device
Manager:
|
| Under "Other Devices" -
| - Two entries for "Universal Serial Bus (USB) Controller",
both
| inactive because "No drivers found".
|
| Under "Universal Serial Bus Controllers" -
| - Two entries for "ALi PCI to USB Open Host Controller",
one of them
| inactive ("Cannot Start; Code 10"). These seem to be
drivers for the
| new card, as the properties reference the card slot.
| - Three entries for "USB Root Hub", all working okay.
| - One entry for "VIA Rev 5 or later USB Universal Host
Controller".
|
| (I think that the latter stuff relates to the old USB 1.1
ports on the
| motherboard.)
|
| --
| Phil Masters http://www.philm.demon.co.uk
| Consternation: RPG Convention, Cambridge, 2005:
| http://www.consternation.org.uk/
 
Check the mobo maker's site for update mobo drivers and USB
drivers.
Click to expand...

The board is a Micro-Star International MS-6390. I can find BIOS
updates for that, but no USB drivers for Windows XP anywhere.
... Also, update the BIOS.
Click to expand...

Okay, done that now. The motherboard appears to be an early version;
it had version 1.4 of the BIOS, and I couldn't install the latest,
v.2.6, which appears to require a more recent motherboard. So I
installed the most recent 1.x version I could find; 1.8.

But - no joy. On boot, the thing *still* goes looking for drivers for
"Universal Serial Bus (USB) Controller".

Can anyone explain to me *why* in the name of Babbage the system
should be so determined to find this clearly nonexistent piece of
software?
 
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