Installed Outlook 2007 and it wont connect to the internet

  • Thread starter Thread starter kcro
  • Start date Start date
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kcro

I have a brand new computer and have just installed Microsoft Office 2007.
When I go to Outlook 2007, I am asked to enter the microsoft exchange server
and mailbox, which I have. When I press "check name" this error box pops up:

'The name cannot be resolved. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action.'

I know that one way to make Outlook online is to use the 'help' tab, BUT I
can't even open up any part of Outlook to get to the help button. I have also
already tried 'repairing' Office with the installation CD, but I am getting
the same error.

Please help!
 
What do you mean by 'inside the network'?

As for the server name and log on, I purchased Office 2007 at my university
before I graduated in May. The exchange name and mailbox automatically popped
up under their information so I am assuming it is correct. It is what I used
for Outlook 2003. Does that make sense?

Diane Poremsky {MVP} said:
are you inside the network with the exchange server? Are you using the
correct server name and log on information?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


kcro said:
I have a brand new computer and have just installed Microsoft Office 2007.
When I go to Outlook 2007, I am asked to enter the microsoft exchange
server
and mailbox, which I have. When I press "check name" this error box pops
up:

'The name cannot be resolved. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action.'

I know that one way to make Outlook online is to use the 'help' tab, BUT I
can't even open up any part of Outlook to get to the help button. I have
also
already tried 'repairing' Office with the installation CD, but I am
getting
the same error.

Please help!
Click to expand...
Click to expand...
 
Are you at home trying to connect to the exchange server at work through the
internet or are you at work trying to connect to it while on the same
network? Have you asked your exchange administrator for assistance?



--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


kcro said:
What do you mean by 'inside the network'?

As for the server name and log on, I purchased Office 2007 at my
university
before I graduated in May. The exchange name and mailbox automatically
popped
up under their information so I am assuming it is correct. It is what I
used
for Outlook 2003. Does that make sense?

Diane Poremsky {MVP} said:
are you inside the network with the exchange server? Are you using the
correct server name and log on information?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


kcro said:
I have a brand new computer and have just installed Microsoft Office
2007.
When I go to Outlook 2007, I am asked to enter the microsoft exchange
server
and mailbox, which I have. When I press "check name" this error box
pops
up:

'The name cannot be resolved. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this
action.'

I know that one way to make Outlook online is to use the 'help' tab,
BUT I
can't even open up any part of Outlook to get to the help button. I
have
also
already tried 'repairing' Office with the installation CD, but I am
getting
the same error.

Please help!
Click to expand...
Click to expand...
Click to expand...
 
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