Installation Woes

[Ernest Sherrill]

After downloading and installing the software, I ran the
scan and found 8 spy ware notices. I then tried to get
online but to no avail. I restarted my pc and tried
again, but still no internet. I turned off the software
and repeated the previous steps but still could not get
on the internet. I then uninstalled the software and got
online immediately. I restarted, verified I still had
online access, and then reinstalled the software. I have
had no problems with the software since then.

Hope this helps anyone else!

 

[Bill Sanderson]

Did you do a System Restore as any part of this process?

 

[Steve Dodson [MSFT]]

Ernest,

Here are the steps to rebuild the LSP chain which may be causing your
internet issues.

For Windows XP:

1) log onto the Windows XP workstation as an administrator
2) Open up a command prompt and type the following "netsh winsock reset"
(without the quotes)

Windows 2000: Follow the steps in KB: 817571
http://support.microsoft.com/kb/817571

Reply back if that did not working for you.

-steve

Steve Dodson [MSFT]
MCSE, CISSP
PSS Security

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--------------------

 

[Bill Sanderson]

What I found confusing in Ernest's narrative, is that he states that
uninstalling Microsoft Antispyware returned his network connectivity to
normal. And then he reinstalled it, and still has normal connectivity.

My surmise is that his uninstall perhaps meant using System Restore for that
purpose.

Ernest,

Here are the steps to rebuild the LSP chain which may be causing your
internet issues.

For Windows XP:

1) log onto the Windows XP workstation as an administrator
2) Open up a command prompt and type the following "netsh winsock reset"
(without the quotes)

Windows 2000: Follow the steps in KB: 817571
http://support.microsoft.com/kb/817571

Reply back if that did not working for you.

-steve

Steve Dodson [MSFT]
MCSE, CISSP
PSS Security

--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
--------------------

From: "Bill Sanderson" <[email protected]>
References: <[email protected]>
Subject: Re: Installation Woes
Date: Wed, 12 Jan 2005 11:32:41 -0500
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Did you do a System Restore as any part of this process?