Installation of pc-Cillin - Wizard disrupted before completion

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Guest

I recently purchased PC-cillin 2003 anti virus software for my PC. I downloaded the software ok and have tried numerous times to install, but failed. The software people have been unable to assist despite numerous efforts. Each time I run the installation wizard it gets close to completion then stops abrubtly with the following message "The wizard was interupted before PC-cillin 2003 could be completely installed" The XP Firewall was not running when I downloaded the software neither was it running when I tried to install it. To the best of my knowledge notheing else is running in the background. Can anybody advise a desperate user?
 
I am wondering if it is a faulty download. Will they let you download
another copy to try? Can you get your $$ back?
--

-----------------------------------------
James M. Fisher
MS MVP Windows Shell/User
AumHa Forums
http://forum.aumha.org/
-----------------------------------------


Glyn Osborne said:
I recently purchased PC-cillin 2003 anti virus software for my PC. I
Click to expand...
downloaded the software ok and have tried numerous times to install, but
failed. The software people have been unable to assist despite numerous
efforts. Each time I run the installation wizard it gets close to
completion then stops abrubtly with the following message "The wizard was
interupted before PC-cillin 2003 could be completely installed" The XP
Firewall was not running when I downloaded the software neither was it
running when I tried to install it. To the best of my knowledge notheing
else is running in the background. Can anybody advise a desperate user?
 
James thanks for the reply, I've used another download of PC-Cillin 2003 and tried PC-Cillin 2002 and my computer will not allow me to install any of them!
 
Is there no other error message than the one you posted originally?
Check Event Viewer for any clues: Type eventvwr.msc in the Run dialog box
on the Start menu. Look under Applications as well as System for any events
that relate to PC-Cillin around the time of your installation attempt.
If you find something, double-click the event and it will open in it's own
box with more information that can be copied and pasted in your reply.
--

-----------------------------------------
James M. Fisher
MS MVP Windows Shell/User
AumHa Forums
http://forum.aumha.org/
-----------------------------------------


Glyn said:
James thanks for the reply, I've used another download of PC-Cillin 2003
Click to expand...
and tried PC-Cillin 2002 and my computer will not allow me to install any of
them!
 
James
As requested viewed the logs & I think I've captured one of each type of message as follows

APPLICATION

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 05/02/2004
Time: 11:34:16
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
Product: PC-cillin 2003 -- Installation operation failed.

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 05/02/2004
Time: 11:48:46
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
Product: PC-cillin 2000 -- Installation operation failed.

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 05/02/2004
Time: 11:57:29
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
Product: PC-cillin 2003 -- Installation operation failed.

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 05/02/2004
Time: 15:21:25
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
Product: PC-cillin 2003 -- Installation operation failed.

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 05/02/2004
Time: 15:24:00
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
Product: PC-cillin 2003 -- Installation operation failed.

SYSTEM

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 05/02/2004
Time: 15:46:39
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
The Trend Micro Proxy Service service depends on the Trend Micro TDI Driver service which failed to start because of the following error:
The system cannot find the file specified.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 05/02/2004
Time: 15:46:39
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
The PC-cillin Personal Firewall service depends on the Common Firewall Driver service which failed to start because of the following error:
The system cannot find the file specified.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 05/02/2004
Time: 15:46:39
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
The Common Firewall Driver service failed to start due to the following error:
The system cannot find the file specified.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 05/02/2004
Time: 15:46:39
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
The Trend Micro TDI Driver service failed to start due to the following error:
The system cannot find the file specified.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 05/02/2004
Time: 15:46:39
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
The Trend NT Realtime Service service failed to start due to the following error:
The system cannot find the file specified.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 05/02/2004
Time: 15:46:39
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
The Tmpreflt service failed to start due to the following error:
The system cannot find the file specified.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7003
Date: 05/02/2004
Time: 15:46:39
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
The Tmfilter service depends on the following nonexistent service: Vsapint

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 05/02/2004
Time: 15:43:58
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
The Trend Micro Proxy Service service depends on the Trend Micro TDI Driver service which failed to start because of the following error:
The system cannot find the file specified.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 05/02/2004
Time: 11:51:13
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
The Vsapint service failed to start due to the following error:
The system cannot find the file specified.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 05/02/2004
Time: 11:34:02
User: YOUR-QRSVL2DJS5\Julian Glyn Osborne
Computer: YOUR-QRSVL2DJS5
Description:
The Trend Micro TDI Driver service was successfully sent a start control.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 05/02/2004
Time: 11:34:02
User: YOUR-QRSVL2DJS5\Julian Glyn Osborne
Computer: YOUR-QRSVL2DJS5
Description:
The Trend Micro TDI Driver service was successfully sent a start control.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 05/02/2004
Time: 11:34:00
User: N/A
Computer: YOUR-QRSVL2DJS5
Description:
The Trend NT Realtime Service service entered the running state.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 05/02/2004
Time: 11:34:00
User: YOUR-QRSVL2DJS5\Julian Glyn Osborne
Computer: YOUR-QRSVL2DJS5
Description:
The Trend NT Realtime Service service was successfully sent a start control.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 05/02/2004
Time: 11:34:00
User: YOUR-QRSVL2DJS5\Julian Glyn Osborne
Computer: YOUR-QRSVL2DJS5
Description:
The Tmfilter service was successfully sent a start control.

I'm currently reading thru' the link to Solution 16014 as suggested, will get back to you if I am able to make any sense of it! Trust the above details mean somthing to you, it looks as if several files are missing but how can that be from all 3 versions of the software ie 2000, 2002 and 2003?
Regards Glyn
 
James
I've gone thru the solutin 16014 details and i can advise that
[a] The system requirements are met by my machine although apparantly I need pattern 'LPT4VPN.*' Where can I obtain such copy?
The following were detected by Trend Micro 'HOUSECALL'
Troj WINFAVS.A ; Troj SMALL.AA ; JS NOCLOSE.E ; Troj WINFAVS.S ; Troj MSCASHE.A ; Troj MSCASHE.A ; Troj MSCASHE.A ; BKDR AGENT.A ; Troj SMALL.CW ; Troj GOLD.A ; Troj MSCASHE.A [11 in total]
Should I be unduly worried about any of these??
[c] File regsvr32.exe is present in my windows system32
[d] No other pc-Cillin products have been installed although thre versions 2000, 2002 and 2003 are on my desktop ready to be installed!!
[e] No other antivirus system are installed
[f] No third party firewalls have been installed [save the XP firewall]

I'm at aloss to know whether this is a windows xp problem or a Trend Micro [pc-Cillin] problem
Can you suggest next step??
Many thanks for your continued assistance
Kind regards
Glyn
 
You actually have all those trojans on your PC!?
I would download the excellent *free* antivirus AVG (www.grisoft.com) and
install it immediately and update it before running it for the first time.
Also, see this article on parasites & spyware:
http://aumha.org/a/parasite.htm

As for your Trend problems, it may be best to deal with them regarding your
issue. Or, maybe it will install once your system is "clean".

--

-----------------------------------------
James M. Fisher
MS MVP Windows Shell/User
AumHa Forums
http://forum.aumha.org/
-----------------------------------------


Glyn Osborne said:
James
I've gone thru the solutin 16014 details and i can advise that
[a] The system requirements are met by my machine although apparantly I
Click to expand...
need pattern 'LPT4VPN.*' Where can I obtain such copy?
The following were detected by Trend Micro 'HOUSECALL'
Troj WINFAVS.A ; Troj SMALL.AA ; JS NOCLOSE.E ; Troj WINFAVS.S ;
Click to expand...

Troj MSCASHE.A ; Troj MSCASHE.A ; Troj MSCASHE.A ; BKDR AGENT.A ;
Troj SMALL.CW ; Troj GOLD.A ; Troj MSCASHE.A [11 in total]
Should I be unduly worried about any of these??
[c] File regsvr32.exe is present in my windows system32
[d] No other pc-Cillin products have been installed although thre
Click to expand...
versions 2000, 2002 and 2003 are on my desktop ready to be installed!!
[e] No other antivirus system are installed
[f] No third party firewalls have been installed [save the XP firewall]

I'm at aloss to know whether this is a windows xp problem or a Trend Micro [pc-Cillin] problem
Can you suggest next step??
Many thanks for your continued assistance
Kind regards
Glyn
Click to expand...
 
Jame
Many thanks, your advice is most appreciated
The free software was downloaded and installed successfully and 14 infected files have now been repaired
and at least I'm now protected from the nasties in future! I did try to iinstall pc-Cillin again but failed as before
I will go back to Trend as suggested and have another try
Once again mnay many thanks for all your assistance
Kind regard
Glyn
 
You're most welcome, Glyn. You may want to stick with AVG; it is highly
respected for a free AV. It has never let me down. Trend is a good company,
I hope they can compensate you in some way, or get your problem fixed.
It would also be a good idea to install a firewall (many good free ones) to
prevent further problems like trojans and install a spyware application such
as Ad-Aware (free). You can find links to both on the site I quoted
previously, http://aumha.org/a/parasite.htm

--

-----------------------------------------
James M. Fisher
MS MVP Windows Shell/User
AumHa Forums
http://forum.aumha.org/
-----------------------------------------


Glyn Osborne said:
James
Many thanks, your advice is most appreciated.
The free software was downloaded and installed successfully and 14
Click to expand...
infected files have now been repaired
and at least I'm now protected from the nasties in future! I did try to
Click to expand...
iinstall pc-Cillin again but failed as before.
 
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