Installation of hardware

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Guest

Whenever I put new hardware into my USB port, for some reason XP can't
install it.

I just bought a digital camera, and when I plug it in it is supposed to be
automatically installed on XP and appear as a removable storage device in My
Computer. However, it doesn't. Sometimes it doesn't recognise it at all, and
other times I get the hardware wizard which then says it cannot find the
drivers. I have installed the drivers from the disc and the Vivitar website
to no avail, and tried the camera on another computer and it works fine.

What is going on?!?

Please help!
 
EmmaJayne said:
Whenever I put new hardware into my USB port, for some reason XP can't
install it.

I just bought a digital camera, and when I plug it in it is supposed to be
automatically installed on XP and appear as a removable storage device in
My
Computer. However, it doesn't. Sometimes it doesn't recognise it at all,
and
other times I get the hardware wizard which then says it cannot find the
drivers. I have installed the drivers from the disc and the Vivitar
website
to no avail, and tried the camera on another computer and it works fine.

What is going on?!?

Please help!
Click to expand...

Try a different USB port. Also, are you plugging into a bus powered hub?
If so, don't. Try a powered hub or a USB port actually on the computer
itself.
 
Also, be sure to install the drivers from the CD BEFORE you
plug the device in the first time.


|
message
| | > Whenever I put new hardware into my USB port, for some
reason XP can't
| > install it.
| >
| > I just bought a digital camera, and when I plug it in it
is supposed to be
| > automatically installed on XP and appear as a removable
storage device in
| > My
| > Computer. However, it doesn't. Sometimes it doesn't
recognise it at all,
| > and
| > other times I get the hardware wizard which then says it
cannot find the
| > drivers. I have installed the drivers from the disc and
the Vivitar
| > website
| > to no avail, and tried the camera on another computer
and it works fine.
| >
| > What is going on?!?
| >
| > Please help!
|
| Try a different USB port. Also, are you plugging into a
bus powered hub?
| If so, don't. Try a powered hub or a USB port actually on
the computer
| itself.
|
|
 
Jim Macklin said:
Also, be sure to install the drivers from the CD BEFORE you
plug the device in the first time.


|
message
| | > Whenever I put new hardware into my USB port, for some
reason XP can't
| > install it.
| >
| > I just bought a digital camera, and when I plug it in it
is supposed to be
| > automatically installed on XP and appear as a removable
storage device in
| > My
| > Computer. However, it doesn't. Sometimes it doesn't
recognise it at all,
| > and
| > other times I get the hardware wizard which then says it
cannot find the
| > drivers. I have installed the drivers from the disc and
the Vivitar
| > website
| > to no avail, and tried the camera on another computer
and it works fine.
| >
| > What is going on?!?
| >
| > Please help!
|
| Try a different USB port. Also, are you plugging into a
bus powered hub?
| If so, don't. Try a powered hub or a USB port actually on
the computer
| itself.
|
|
Click to expand...
That'll be thank you then.
 
Thankyou for your help guys. It still won't work.

Try a different USB port. Also, are you plugging into a
bus powered hub?

I have tried both USB ports, and neither work. What is a bus powered hub
(sorry to sound stupid) it's the ports on the back of the laptop.

Also, be sure to install the drivers from the CD BEFORE you
plug the device in the first time.

I'm not even supposed to use the drivers, it should work automatically. I've
installed it and uninstalled it a million times now! As I have already
plugged the device in before I installed the programme from the disc, does
that mean it's ruined forever? It's not just the camera, but a mouse I tried
to plug into the drivers too.

If anyone knows how to fix this, then they are truly amazing

It's a real headache :(
 
This may sound really stupid, but have you turned the camera on?
Secondly have a look in Device Manager. To get there, right click on My
Computer and choose Manage. Then Device Manager. Look for Universal Serial
Bus controllers and click the + sign at the left side. Do you see any
yellow exclamation marks? If so, right click on the line with the
eclamation mark and choose enable (if that's available). Does that help?
Let us know.
 
EmmaJayne said:
Thankyou for your help guys. It still won't work.

Try a different USB port. Also, are you plugging into a
bus powered hub?

I have tried both USB ports, and neither work. What is a bus powered hub
(sorry to sound stupid) it's the ports on the back of the laptop.

Also, be sure to install the drivers from the CD BEFORE you
plug the device in the first time.

I'm not even supposed to use the drivers, it should work automatically. I've
installed it and uninstalled it a million times now! As I have already
plugged the device in before I installed the programme from the disc, does
that mean it's ruined forever? It's not just the camera, but a mouse I tried
to plug into the drivers too.

If anyone knows how to fix this, then they are truly amazing

It's a real headache :(
Click to expand...
Assuming that a CD came with your camera have you tried running the
setup program on the CD? My Canon camera setup required running the CD
setup without the camera plugged in to the computer (or plugged in and
not turned on). At a certain point in the setup program I was asked to
plug in and/or turn on the camera before the installation continued.

The camera should have come with some printed directions or at least a
user guide in PDF format on the CD.

Bill
 
Try this, though note the part about the infcache.1 . Though I would make a
copy of this file (vs. deleting) by renaming it to Infcache.old and be sure
to reboot. Click "Continue" to any prompts you receive after rebooting.
Note your camera is essentially a USB drive.
----------------------------------------
XP asks for drivers or just wants to install new hardware

XP comes with drivers for USB mass storage. If it asks for drivers then
there are two common reasons:
1. It does not trust it's own drivers
This is the case when it cannot check if the drivers are signed which is
true when the servicie 'Cryptographic Services' ist not running (CryptSvc) or
if its data are corrupt.
Start -> Execute -> services.msc
Check here for 'Cryptographic Services' beeing started automatically.
Fixing corrupted data of the 'Cryptographic Services' is described at
Microsoft:
http://support.microsoft.com/kb/822798

2. It does not find the drives
This is the case when the registry key that points to the INF folder is
corrupt.
Start the Registry Editor (Run -> Regedit). Check if under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion the item
'DevicePath' points to '%SystemRoot%\inf'. Additional items, separated by
semikolons, are ok but '%SystemRoot%\inf' has to be one of them.
Then delete the file C:\WINDOWS\inf\infcache.1 - XP will recreate it.
The INF folder and the infcache.1 file are 'hidden'. To see them in the
Windows Explorer:
Menu 'Tools' -> 'Folder Options'
Tab 'View', mark 'show hidden files and folders'
If it still doesn't work after a restart, the files in C:\WINDOWS\inf might
be corrupt. An Windows repair install helps then.

Another thing to check is if the values 'FactoryPreInstallInProgress' and
'AuditInProgress' are set to '1' under
HKEY_LOCAL_MACHINE\SYSTEM\Setup
and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Factory
.. They should be 0 or non present.

For more info go here: http://www.uwe-sieber.de/usbtrouble_e.html
 
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