P
PattyL
Is this an external modem or on a card or the motherboard on your system?
If it's an external modem, then it will use the Com port on your system
which will generally be Com 1.
If the device is internal, then it will have it's own com port (either
hardware or virtual in the case of a soft modem) that will be separate from
the external port on your system. (You would not want it to be configured to
use a port that it is not connected to.) The port used by a modem is often
configurable and how you do that will depend on your FAX/modem. If you wish
to change the port, check your documentation for instructions. If there is
no conflict, then there is probably no need to mess with changing the port.
A test that will generally tell you if your modem will work is to go to
Control Panel, Phone and Modem Options, highlight the modem and click the
Properties button. Click the Diagnostics tab and then click Query Modem.
If this displays a series of AT commands with responses, then your modem is
probably configured correctly and is not conflicting with another device on
your system. If it tells you that it can't open the port, then there is
likely a conflict with the port.
You may well receive one or more responses that say "Command not supported"
but this only means that this particular command is not supported by your
hardware and is unlikely to be a command that you need.
At this point, you don't really know if the problem is with XP Faxing or
with Word Perfect so I would take Word Perfect out of the mix and try using
the Windows XP Fax services to send a fax. If that works, then you can work
on troubleshooting with Word Perfect. See this article and links for step
by step instructions.
HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP
http://support.microsoft.com/?kbid=321639
PattyL
If it's an external modem, then it will use the Com port on your system
which will generally be Com 1.
If the device is internal, then it will have it's own com port (either
hardware or virtual in the case of a soft modem) that will be separate from
the external port on your system. (You would not want it to be configured to
use a port that it is not connected to.) The port used by a modem is often
configurable and how you do that will depend on your FAX/modem. If you wish
to change the port, check your documentation for instructions. If there is
no conflict, then there is probably no need to mess with changing the port.
A test that will generally tell you if your modem will work is to go to
Control Panel, Phone and Modem Options, highlight the modem and click the
Properties button. Click the Diagnostics tab and then click Query Modem.
If this displays a series of AT commands with responses, then your modem is
probably configured correctly and is not conflicting with another device on
your system. If it tells you that it can't open the port, then there is
likely a conflict with the port.
You may well receive one or more responses that say "Command not supported"
but this only means that this particular command is not supported by your
hardware and is unlikely to be a command that you need.
At this point, you don't really know if the problem is with XP Faxing or
with Word Perfect so I would take Word Perfect out of the mix and try using
the Windows XP Fax services to send a fax. If that works, then you can work
on troubleshooting with Word Perfect. See this article and links for step
by step instructions.
HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP
http://support.microsoft.com/?kbid=321639
PattyL