SUCCESS!
See below for instructions and information I received from Microsoft. I
tried all steps listed, but only the uninstall SP2 step worked. It came down
to what we all felt was obvious - a compatibility issue between Quicken and
SP2. Get rid of SP2, and the problem goes away (but only certain
configurations cause the problem, apparently, since I had no problem
installing on my laptop, which also has SP2).
Anyway, I've reported this to the MS tech support person helping me, as well
as posted this on the InstallShield Developers Community board.
After Quicken is successfully installed, you must reinstall SP2 (if you
dare) - a time consuming process. But I did it, and all seems well so far.
(Note - as previously reported here, this issue occurs with Quicken 2004 as
well, at least for me and some others on this board.)
Good luck!
From Microsoft:
"based on the detailed information you have provided, I have searched trough
our internal database and found there is a compatible issue between Quicken
2005 and SP2. From our customers' feedbacks, they cannot install Quicken 2005
on systems with SP2 installed. The message they have encountered
is just the same.
I have then tested this issue on my side and found if we have SP2 installed
on our computer, Quicken 2002 and later versions are able to get installed,
but Quicken 2005 won't.
At this point, since installing Quicken only depends on Windows Installer, I
suggest we double-check the status of Windows Installer on your system.
Step 1: Enable Windows Installer service
============
1. Click Start, click Run and type "services.msc" (without the quotation
mark) and click OK.
2. Scroll down to the Windows Installer service on the right panel and
double click it.
3. Check if the above service is enabled on the General Tab. (If it has
already been enabled, please disable and re-enable it.)
Step 2: Check the Windows Installer service in Registry
============
1. Click Start, and then click Run.
2. In the Open box, type "regedit" (without the quotation marks), and then
click OK.
3. Locate and click the following registry key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]
4. In the right pane of the Registry Editor window, double-click ImagePath.
5. In the Edit String dialog box that appears, make sure that the string in
the "Value data" box contains the correct path to the Msiexec.exe file. The
following is the correct path, where <C> is the drive in which Windows XP is
installed:
<C>:\Windows\System32\msiexec.exe /V
If not, please reset it.
6. Click Exit on the File menu to quit Registry Editor.
Step 3: Please temporarily remove any antivirus software such as Norton
Antivirus or McAfee since they can cause similar issues as we have
encountered.
After performing these steps, if Quicken 2005 still cannot be installed, I
suggest we remove SP2 from your computer and then install Quicken on your
computer to test this issue again. After installing Quicken, let's upgrade
your computer to SP2 again.
To remove SP2, we can refer to the following steps:
Use the Add or Remove Programs tool in Control Panel
==========
1. Click Start, click Run, type appwiz.cpl in the Open box, and then click
OK.
2. Click to select the Show Updates check box.
3. Click Windows XP Service Pack 2, and then click Remove.
4. Follow the instructions on the screen to remove Windows XP SP2.
For more information, please refer to the following Knowledge Base Article:
How to remove Windows XP Service Pack 2 from your computer
http://support.microsoft.com/default.aspx?scid=kb;[LN];875350"
CrazyinNJ said:
Hi:
Trying to upgrade from Quicken2004 to Quicken2005. Ran .exe and everything
seemed to be going fine until InstallShield Wizard finished, but indicated
that installation was interrupted. I tried everything (I think) with both
Intuit and HP tech support to no avail. Any ideas?
