Installation errors

  • Thread starter Thread starter Scott
  • Start date Start date
S

Scott

I am having issues trying to install software on my PC. It comes up with the
usual error reporting popup, but I can't make heads or tails out of it. I'm
trying to install the software for my BlackJack 2 phone. Can someone please
tell me where to look for the error codes, etc so I can post them and maybe
some of you can help?
 
Actually, we are not familiar with "the usual error reporting popup".
When asking about an error message you need to provide the complete and
exact text.

An even better idea would be to contact your cellular service provider
for help. Or perhaps ask for help from the creator of your unidentified
software.
 
The popup that I'm refering to is the window that comes up when there is an
error that says this"setup.exe has encountered a problem and needs to close".
And it has the send error report or don't send buttons in the lower right
side of the box.
I know it is not the software i'm stalling because it just installed it on
my laptop without any issues. Below is what the file that is info it says it
sends to Microsoft when I click send info. Hope this helps. Thank you for
the quick response.

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Setup.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="DHInstall.exe" SIZE="464280" CHECKSUM="0x762CA3ED"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x7C1AD" LINKER_VERSION="0x0"
LINK_DATE="05/25/2007 19:41:09" UPTO_LINK_DATE="05/25/2007 19:41:09" />
<MATCHING_FILE NAME="DHUninstall.exe" SIZE="443800"
CHECKSUM="0x2DE61F3B" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6D50E"
LINKER_VERSION="0x0" LINK_DATE="05/25/2007 19:41:10"
UPTO_LINK_DATE="05/25/2007 19:41:10" />
<MATCHING_FILE NAME="DeviceHandbook.exe" SIZE="574872"
CHECKSUM="0x43E2E324" MODULE_TYPE="WIN32" PE_CHECKSUM="0x96996"
LINKER_VERSION="0x0" LINK_DATE="05/25/2007 19:41:07"
UPTO_LINK_DATE="05/25/2007 19:41:07" />
<MATCHING_FILE NAME="GSD.exe" SIZE="603544" CHECKSUM="0xEF486421"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x97814" LINKER_VERSION="0x0"
LINK_DATE="05/25/2007 19:41:06" UPTO_LINK_DATE="05/25/2007 19:41:06" />
<MATCHING_FILE NAME="OppoGSD.dll" SIZE="75160" CHECKSUM="0x488473D3"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x1E9FF" LINKER_VERSION="0x0"
LINK_DATE="05/25/2007 19:41:05" UPTO_LINK_DATE="05/25/2007 19:41:05" />
<MATCHING_FILE NAME="Setup.exe" SIZE="603544" CHECKSUM="0xEF486421"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x966CD" LINKER_VERSION="0x0"
LINK_DATE="05/25/2007 19:41:06" UPTO_LINK_DATE="05/25/2007 19:41:06" />
<MATCHING_FILE NAME="msvcm80.dll" SIZE="479232" CHECKSUM="0xF88E3FA6"
BIN_FILE_VERSION="8.0.50727.42" BIN_PRODUCT_VERSION="8.0.50727.42"
PRODUCT_VERSION="8.00.50727.42" FILE_DESCRIPTION="Microsoft® C Runtime
Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual
Studio® 2005" FILE_VERSION="8.00.50727.42" ORIGINAL_FILENAME="MSVCM80.DLL"
INTERNAL_NAME="MSVCM80.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x76AFF"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.50727.42"
UPTO_BIN_PRODUCT_VERSION="8.0.50727.42" LINK_DATE="09/23/2005 06:46:13"
UPTO_LINK_DATE="09/23/2005 06:46:13" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="msvcp80.dll" SIZE="548864" CHECKSUM="0x2396639D"
BIN_FILE_VERSION="8.0.50727.42" BIN_PRODUCT_VERSION="8.0.50727.42"
PRODUCT_VERSION="8.00.50727.42" FILE_DESCRIPTION="Microsoft® C++ Runtime
Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual
Studio® 2005" FILE_VERSION="8.00.50727.42" ORIGINAL_FILENAME="MSVCP80.DLL"
INTERNAL_NAME="MSVCP80.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x92A15"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.50727.42"
UPTO_BIN_PRODUCT_VERSION="8.0.50727.42" LINK_DATE="09/23/2005 06:46:56"
UPTO_LINK_DATE="09/23/2005 06:46:56" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="msvcr80.dll" SIZE="626688" CHECKSUM="0x40734795"
BIN_FILE_VERSION="8.0.50727.42" BIN_PRODUCT_VERSION="8.0.50727.42"
PRODUCT_VERSION="8.00.50727.42" FILE_DESCRIPTION="Microsoft® C Runtime
Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual
Studio® 2005" FILE_VERSION="8.00.50727.42" ORIGINAL_FILENAME="MSVCR80.DLL"
INTERNAL_NAME="MSVCR80.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9DE1F"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.50727.42"
UPTO_BIN_PRODUCT_VERSION="8.0.50727.42" LINK_DATE="09/23/2005 06:44:37"
UPTO_LINK_DATE="09/23/2005 06:44:37" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="msvcr80d.dll" SIZE="1171456" CHECKSUM="0xEEE77074"
BIN_FILE_VERSION="8.0.50727.42" BIN_PRODUCT_VERSION="8.0.50727.42"
PRODUCT_VERSION="8.00.50727.42" FILE_DESCRIPTION="Microsoft® C Runtime
Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual
Studio® 2005" FILE_VERSION="8.00.50727.42" ORIGINAL_FILENAME="MSVCR80D.DLL"
INTERNAL_NAME="MSVCR80D.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x125902"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.50727.42"
UPTO_BIN_PRODUCT_VERSION="8.0.50727.42" LINK_DATE="09/23/2005 06:44:30"
UPTO_LINK_DATE="09/23/2005 06:44:30" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x7D737C09"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xF44A2" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24"
UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>
 
One more thing, I have even tried to go thru the add programs in the
add/remove programs and it still won't work. When I try to remove a program
it says "Installshield setup launcher has encountered a problem and needs to
close".

Scott said:
The popup that I'm refering to is the window that comes up when there is an
error that says this"setup.exe has encountered a problem and needs to close".
And it has the send error report or don't send buttons in the lower right
side of the box.
I know it is not the software i'm stalling because it just installed it on
my laptop without any issues. Below is what the file that is info it says it
sends to Microsoft when I click send info. Hope this helps. Thank you for
the quick response.

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Setup.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="DHInstall.exe" SIZE="464280" CHECKSUM="0x762CA3ED"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x7C1AD" LINKER_VERSION="0x0"
LINK_DATE="05/25/2007 19:41:09" UPTO_LINK_DATE="05/25/2007 19:41:09" />
<MATCHING_FILE NAME="DHUninstall.exe" SIZE="443800"
CHECKSUM="0x2DE61F3B" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6D50E"
LINKER_VERSION="0x0" LINK_DATE="05/25/2007 19:41:10"
UPTO_LINK_DATE="05/25/2007 19:41:10" />
<MATCHING_FILE NAME="DeviceHandbook.exe" SIZE="574872"
CHECKSUM="0x43E2E324" MODULE_TYPE="WIN32" PE_CHECKSUM="0x96996"
LINKER_VERSION="0x0" LINK_DATE="05/25/2007 19:41:07"
UPTO_LINK_DATE="05/25/2007 19:41:07" />
<MATCHING_FILE NAME="GSD.exe" SIZE="603544" CHECKSUM="0xEF486421"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x97814" LINKER_VERSION="0x0"
LINK_DATE="05/25/2007 19:41:06" UPTO_LINK_DATE="05/25/2007 19:41:06" />
<MATCHING_FILE NAME="OppoGSD.dll" SIZE="75160" CHECKSUM="0x488473D3"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x1E9FF" LINKER_VERSION="0x0"
LINK_DATE="05/25/2007 19:41:05" UPTO_LINK_DATE="05/25/2007 19:41:05" />
<MATCHING_FILE NAME="Setup.exe" SIZE="603544" CHECKSUM="0xEF486421"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x966CD" LINKER_VERSION="0x0"
LINK_DATE="05/25/2007 19:41:06" UPTO_LINK_DATE="05/25/2007 19:41:06" />
<MATCHING_FILE NAME="msvcm80.dll" SIZE="479232" CHECKSUM="0xF88E3FA6"
BIN_FILE_VERSION="8.0.50727.42" BIN_PRODUCT_VERSION="8.0.50727.42"
PRODUCT_VERSION="8.00.50727.42" FILE_DESCRIPTION="Microsoft® C Runtime
Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual
Studio® 2005" FILE_VERSION="8.00.50727.42" ORIGINAL_FILENAME="MSVCM80.DLL"
INTERNAL_NAME="MSVCM80.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x76AFF"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.50727.42"
UPTO_BIN_PRODUCT_VERSION="8.0.50727.42" LINK_DATE="09/23/2005 06:46:13"
UPTO_LINK_DATE="09/23/2005 06:46:13" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="msvcp80.dll" SIZE="548864" CHECKSUM="0x2396639D"
BIN_FILE_VERSION="8.0.50727.42" BIN_PRODUCT_VERSION="8.0.50727.42"
PRODUCT_VERSION="8.00.50727.42" FILE_DESCRIPTION="Microsoft® C++ Runtime
Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual
Studio® 2005" FILE_VERSION="8.00.50727.42" ORIGINAL_FILENAME="MSVCP80.DLL"
INTERNAL_NAME="MSVCP80.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x92A15"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.50727.42"
UPTO_BIN_PRODUCT_VERSION="8.0.50727.42" LINK_DATE="09/23/2005 06:46:56"
UPTO_LINK_DATE="09/23/2005 06:46:56" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="msvcr80.dll" SIZE="626688" CHECKSUM="0x40734795"
BIN_FILE_VERSION="8.0.50727.42" BIN_PRODUCT_VERSION="8.0.50727.42"
PRODUCT_VERSION="8.00.50727.42" FILE_DESCRIPTION="Microsoft® C Runtime
Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual
Studio® 2005" FILE_VERSION="8.00.50727.42" ORIGINAL_FILENAME="MSVCR80.DLL"
INTERNAL_NAME="MSVCR80.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9DE1F"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.50727.42"
UPTO_BIN_PRODUCT_VERSION="8.0.50727.42" LINK_DATE="09/23/2005 06:44:37"
UPTO_LINK_DATE="09/23/2005 06:44:37" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="msvcr80d.dll" SIZE="1171456" CHECKSUM="0xEEE77074"
BIN_FILE_VERSION="8.0.50727.42" BIN_PRODUCT_VERSION="8.0.50727.42"
PRODUCT_VERSION="8.00.50727.42" FILE_DESCRIPTION="Microsoft® C Runtime
Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual
Studio® 2005" FILE_VERSION="8.00.50727.42" ORIGINAL_FILENAME="MSVCR80D.DLL"
INTERNAL_NAME="MSVCR80D.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x125902"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.50727.42"
UPTO_BIN_PRODUCT_VERSION="8.0.50727.42" LINK_DATE="09/23/2005 06:44:30"
UPTO_LINK_DATE="09/23/2005 06:44:30" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x7D737C09"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xF44A2" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24"
UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>



Leonard Grey said:
Actually, we are not familiar with "the usual error reporting popup".
When asking about an error message you need to provide the complete and
exact text.

An even better idea would be to contact your cellular service provider
for help. Or perhaps ask for help from the creator of your unidentified
software.
Click to expand...
Click to expand...
 
I am having issues trying to install software on my PC. It comes up with the
usual error reporting popup, but I can't make heads or tails out of it. I'm
trying to install the software for my BlackJack 2 phone. Can someone please
tell me where to look for the error codes, etc so I can post them and maybe
some of you can help?
Click to expand...

http://www.myblackjack2.com/
 
Back
Top