Installation Error

[Ron Ifferte]

All,

I can't seem to install Outlook 2003 with Business Contact Manager SP1.

Here is the install log message:

MSI (s) (B4:38) [21:54:44:733]: Product: Business Contact Manager for
Outlook 2003 - Update '{15BB1726-1D8B-486A-866E-BAD34FFACF44}' could
not be installed. Error code 1603. Additional information is available
in the log file
C:\DOCUME~1\RONIFF~1\LOCALS~1\Temp\OHotfix\OHotfix(00001)_Msi.log.

MSI (s) (B4:38) [21:54:44:773]: Note: 1: 1729
MSI (s) (B4:38) [21:54:44:863]: Product: Business Contact Manager for
Outlook 2003 -- Configuration failed.

MSI (s) (B4:38) [21:54:44:863]: Attempting to delete file
C:\WINDOWS\Installer\47cc55.msp
MSI (s) (B4:38) [21:54:44:863]: Unable to delete the file. LastError =
32
MSI (s) (B4:38) [21:54:44:903]: Cleaning up uninstalled install
packages, if any exist
MSI (s) (B4:38) [21:54:44:903]: MainEngineThread is returning 1603
MSI (s) (B4:EC) [21:54:44:903]: Destroying RemoteAPI object.

Any ideas would be appreciated.

BTW: I am running Windows XP SP2/Office 2003 Professional all updated.

 

[Larry]

Hi Ron,

At what point in the setup process does it fail? Does it fail during the
MSDE portion of Setup?
In the installation log, search for "Return Value 3" and use the text
following it to determine the source of the problem. Also, I would look at
the cnfgsvr.out file. It should be in this folder
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Install

Take a look at the following Knowledge Base Article:
901163 How to troubleshoot Business Contact Manager Setup issues
http://support.microsoft.com/?id=901163

Hope this helps!

--
Regards,

Larry, [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.