Install / Repair Install / Recovery Console causes shut down

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ukadamwest

having a problem with XP Pro installation...



Issue history / attempted resolutions



Laptop was/is running fine... XP Pro Boots up, shuts down, all software
operates as should.



attempted to admin the computer by running a defrag.. defrag runs for a
while, then whole computer shuts off, no warning, no blue screen, nothing in
the event log.. shut down like power cable is pulled.



system reboots fine, no error reporting that windows encountered a serious
error etc. run chkdsk /r from command prompt.. no problem.



thinking.. hmm problem with the windows file structure maybe !!



run sfc /scannow ... runs for a while.. to about 70-80% computer shuts off
again..



try booting into recovery console... asks for admin password (???) -
computer shuts off again.



reboot is fine..



try a repair install.. startup process begins to load.. computer shuts off
again



Flashed Bios.. run though all the above.. same results.



thinking oh well.. just reinstall everything...



start the install process.. starts to load the install process.. computer
shuts off again..



computer restarts fine, but loosing graphics drivers. let windows find and
install drivers.. restart.. computer runs as it was.. back to start...



from trouble shooting, it is apparant that the hardware itself is running
without issue, if a hardware problem existed it would not allow the OS to
run, all programs and functions without issue.



it seems that a problem exists somewhere in the windows file structure and
that every time something of an admin nature reaches that file (or lost file
perhaps) the o/s just shuts off.



so at the moment, can't repair install, reinstall, defrag, run sfc /scannow,
or enter the recovery console !!
 
CHKDSK C: /r "runs ok"..CHKDSK doesnt run in windows explorer,only in
restart
or recovery console.Recovery password is enter key.Also,in
reinstalling,usually
a "repair this copy" is offered,was it.Either way,if reinstall xp is where
youre
at,set BIOS to boot to xp cd (cdrom),set hd as 2nd priority,at xp cd
menu,install
xp,new copy,delete the partition (xp),create one,then let xp formatt &
perform
a clean installation.Also,with all the restarts & windows closing but w/o any
error or warning messages,i'd say youre problem(s) are in the hardware dept,
chk all connections/conditions.
 
What's the make and model of the laptop? SP2? is this an install from the MFG
or a wipe & fresh install of XP?
Ty
 
thanks for your reply...

lap is an HP Pavilion ZV6170..

install was oem cd as laptop came with XP home and the usual proliferation
of junk trialware and the usual GOD FORBID Noron Anti-Virus (cough cough)

..seem to have sorted the problem have a look above at the post which lists
what seems to have sorted it out .

thanks
 
thanks for your reply, chkdsk runs ok on the d and e partitions.. chkdsk /r
is run from the command prompt and runs on next boot...

recovery console cannot be accessed, nor can the installation process, as
the computer sghuts off, *like a desktop that has the power cable pulled*

recovery console from the oem disk get to the *enter password* point, enter
does not work then computer shuts off like a desktop that has the power
cable pulled.

the event viewer is enabled. the only log that shows an error is an
occasional 1098 error "windows cannot query for the site" that the only even
that ever shows an issue.

Automatic restart on system failure *is* disabled. There are no error
reports generated... quite simply, bear in mind this is a laptop, it behaves
like a desktop that someone has kicked the power lead out of the wall. it
just shuts off.

what is strange is that after the issue occurs it will reboot fresh and
quickly and run without issue for hours on end, only when i try to defrag,
run sfc /scannow, or boot into the recovery console, or try a fresh or repair
install does it behave like this..

My suspicion is that somewhere along the way the updates have caused an
issue with a hardware driver in the windows file structure.

in the meantime, i seem to have resolved the problem as i can now do
sfc/scannow, defrag and open the recovery console.. here FYI is a the process
that eanabled it.

restart the computer, turn off antivirus and firewall, turn off any
unnecessary services, go to manufacturers website, re-download *all* update
files and hardware driver updates new or old and go though install process
*not* rebooting after each one.. for any/all updates already installed
re-install and if the option box a newer, version of this exists, replace it..

reinstalled the athlon amd update from 2006..

flashed the bios, even though current version the same

then downlaod factory default setting file, and run it...

remove recovery console, edit the boot file to remove it also.

reinstall the recovery console

restart, try sfc /scannow.. checking against the windows oem disk (XP PRO
svc pack2) not from the i386 file on the c drive. ran through the scannow
fine..

shut down try to boot into recovery console .. works !!!

run fixboot,
run fixmbr,
run fixboot again
run fix mbr again

reboot.. system *seems* to be working fine.. ran a defrag.. even though
drives were not fragmented enough to require it.. ran ok..

one thing that was also happening before, was that the cooling fan was
running its tits off straight from boot to the point that people on the other
end of the phone could hear it !!, now after the above process completed..
laptop sits there quiet as mouse happy as anything... for the time being
!!!!!!!!!!!
 
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