Install Issue (won't complete install)

  • Thread starter Thread starter msb
  • Start date Start date
M

msb

I have tried on 3 occasions to install Vista on my computer. First time was
on a virtual drive, this worked fine but could not find nic card or vid card
so I deleted the install along with the virtual drive then uninstalled
VMWare. I then went out and purchased/installed a second hard drive so I
could install as dual boot without destroying my XP Home SP2 setup. I am
using a 1.5 year old Gateway with a 3.2ghz P4 w/HT, 1 gb of ram, ATI X700
pcie video and upgrade advisor tells me all is ok to proceed, only my
scanner driver may not work (no prob, dual boot ya know). First real
install and it errors out saying could not finish install. I had to run
this through XP as the DVD would not boot properly (it would start loading
and then continually reboot and repeat the process. Second install produced
the same result as the first bad install. So now my issue is how can I make
the install work properly, bad DVD?? or other issue and if all else fails
how do I get rid of the junk left behind and the dual boot startup that I
don't need?

msb
 
Here's something you can do if nothing else helps. I would pay attention to
the last paragraph since you say it is continually rebooting. When you go
through the procedures try to avoid the rebooting so the log files won't get
messed by the reboot, do this by hitting F8 fast after the first crash/early
reboot.

Finding setup logs, reporting and attaching logs to report, figuring out
what device or driver causes hangs or crash during setup:

1. google -> beta client
click the first link. It needs .NET but I think it will be installed if you
try to run it without it..

2. finding and identifying the correct logs

setupapi.app.log
setupapi.dev.log <<-- last 20 lines here may indicate hanging driver

These are the primary setup logs, there are others but these are the major.


Hint: Before searching logs try Folder Options and enable viewing of hidden
folders and files. Also try Run diskmgmt.msc -> assign drive letters for
partitions with no drive letters.

A:

There can be multiple logs with the same name, but they are different! First
look at the drive you tried to install Vista to, if it has Vista
Windows\INF\ directory and the mentioned logs files.

B: early setup failure

If you can't find Windows VISTA directory (if setup did not get so far) then
look all volumes/partitions in the drives that were on the machine during
the install for directories starting with $. There are 2-4 of them (possibly
in different partitions) depending on when the setup failed. Search for .log
under all the *:\$WINDOWS.. and again look at the date/minute timestamp to
see which of the logs was changed just before the failure occured.


Also see that the date and Minute timestamp of the log files are around the
time when the setup failed, sometimes a setup/install failure causes the
computer to automatically reboot and the setup will run again but failing in
different way than the first time (making the bug report less useful). For
best bug report it's better to catch the failure when it first happens. Yes
it means starting the install all over again and keeping eye on it. But this
will guarantee that the last line in the log will be around the time of the
failure. If it is a driver crash then you can figure out the offending
driver yourself just by looking at the last twenty or so lines of
setupapi.dev.log.
 
This is from the setupapi.app.log
[DIF_SELECTBESTCOMPATDRV -
USB\VID_04F9&PID_0146&MI_01\6&1B69BAE3&0&0001]
Section start 2006/06/18 22:25:24.593
cmd: winpeshl.exe
dvi: No class installer for 'Unknown driver software package'
dvi: No CoInstallers found
dvi: Default installer: Enter
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this device.
<<< Section end 2006/06/18 22:25:24.609
<<< [Exit status: FAILURE(0xe0000228)]

[DIF_DESTROYPRIVATEDATA - ACPI\PNP0401\4&7443DCA&0]
Section start 2006/06/18 22:25:24.609
cmd: winpeshl.exe
dvi: Class installer: Enter
dvi: Class installer: Exit
dvi: Default installer: Enter
dvi: Default installer: Exit
<<< Section end 2006/06/18 22:25:24.609
<<< [Exit status: FAILURE(0xe000020e)]

This is from the end of the setupapi.dev.log
dvi: {FULL Install}
dvi: Device Instance =
'USBSTOR\DISK&VEN_GENERIC&PROD_USB_MS_READER&REV_1.03\9205291&3'
dvi: {Install FILES}
inf: Loaded PNF for
'x:\$windows.~bt\windows\system32\driverstore\filerepository\disk.inf_429b591d\disk.inf'
(Language = 0409).
dvi: DI_NOFILECOPY is set
dvi: Install section is disk_install.NT
dvi: Appending INFs...
dvi: Skipping file copy...
dvi: {Install FILES exit 00000000}
dvi: {Install DEVICE}
dvi: Creating Driver Key...
inf: Loaded PNF for
'x:\$windows.~bt\windows\system32\driverstore\filerepository\disk.inf_429b591d\disk.inf'
(Language = 0409).
dvi: Install section is disk_install.NT
dvi: Appending INFs...
dvi: Processing Registry directives...
inf: {Install Inf Section [disk_install.NT]}
inf: {Install Inf Section [disk_install.NT] exit
(0x00000000)}
dvi: Processing Property directives...
inf: {Install Inf Section [disk_install.NT]}
inf: {Install Inf Section [disk_install.NT] exit
(0x00000000)}
dvi: Processing HW sections...
dvi: Writing common device property settings.
dvi: Provider name=Microsoft
dvi: DriverDate (FILETIME) 1c694c5.a38c8000
dvi: DriverVersion=6.0.5384.4
dvi: Class name=DiskDrive
dvi: Manufacturer=(Standard disk drives)
dvi: Matching DeviceID=gendisk
dvi: Strong
Name=disk.inf:disk_device.NTx86:disk_install:6.0.5384.4:gendisk
dvi: Writing common device property settings
complete.
dvi: Installing services...
inf: {Install Service Section
[disk_install.NT.Services]}
inf: DelService: none
inf:
AddService=disk,2,disk_ServiceInstallSection,disk_EventLog_InstallSection
(disk.inf line 123)
dvi: Add Service: Modified existing service
'disk'.
inf: AddReg=autorun_addreg (disk.inf line
131)
inf:
HKLM,System\CurrentControlSet\Services\disk,AutoRunAlwaysDisable,0x00010008,"Brother
RemovableDisk(U)" (disk.inf line 32)
inf: AddReg=disk_EventLog_AddReg (disk.inf
line 134)
inf:
HKR,,EventMessageFile,0x00020000,%SystemRoot%\System32\IoLogMsg.dll
(disk.inf line 137)
inf: HKR,,TypesSupported,0x00010001,7
(disk.inf line 138)
inf: {Install Service Section
[disk_install.NT.Services] exit(0x00000000)}
dvi: Installing WMI section...
dvi: {Install DEVICE exit 00000000}
dvi: Writing common driver property settings.
dvi: DriverDescription=Disk drive
dvi: DeviceDisplayName=Disk drive
dvi: Install Device: Restarting device. 22:13:56.390
<ins>
ààËÛ'×9W Û¤ 

Hope this helps
 
I am not quite certain and it seems *unlikely*, but if you have some kind of
memory card reader on the computer, you could try unplugging it.. If it is
internally connected then only unplug it if you can be sure of how to plug
it back.

Sometimes internal USB is connected with invidual wires and if that is the
case you may need service manual to plug it back correctly and not doing so
may fry the motherboard, device or both. Also there may be a sticker that
needs to be broken to get to it, on the case for example, breaking any
warranty.

Is the log from the first failure, not subsequent automatic boots after the
failure? If so the use Beta Client and submit the log.


Myles B said:
This is from the setupapi.app.log
[DIF_SELECTBESTCOMPATDRV -
USB\VID_04F9&PID_0146&MI_01\6&1B69BAE3&0&0001]
Section start 2006/06/18 22:25:24.593
cmd: winpeshl.exe
dvi: No class installer for 'Unknown driver software package'
dvi: No CoInstallers found
dvi: Default installer: Enter
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this
device.
<<< Section end 2006/06/18 22:25:24.609
<<< [Exit status: FAILURE(0xe0000228)]

[DIF_DESTROYPRIVATEDATA - ACPI\PNP0401\4&7443DCA&0]
Section start 2006/06/18 22:25:24.609
cmd: winpeshl.exe
dvi: Class installer: Enter
dvi: Class installer: Exit
dvi: Default installer: Enter
dvi: Default installer: Exit
<<< Section end 2006/06/18 22:25:24.609
<<< [Exit status: FAILURE(0xe000020e)]

This is from the end of the setupapi.dev.log
dvi: {FULL Install}
dvi: Device Instance =
'USBSTOR\DISK&VEN_GENERIC&PROD_USB_MS_READER&REV_1.03\9205291&3'
dvi: {Install FILES}
inf: Loaded PNF for
'x:\$windows.~bt\windows\system32\driverstore\filerepository\disk.inf_429b591d\disk.inf'
(Language = 0409).
dvi: DI_NOFILECOPY is set
dvi: Install section is disk_install.NT
dvi: Appending INFs...
dvi: Skipping file copy...
dvi: {Install FILES exit 00000000}
dvi: {Install DEVICE}
dvi: Creating Driver Key...
inf: Loaded PNF for
'x:\$windows.~bt\windows\system32\driverstore\filerepository\disk.inf_429b591d\disk.inf'
(Language = 0409).
dvi: Install section is disk_install.NT
dvi: Appending INFs...
dvi: Processing Registry directives...
inf: {Install Inf Section [disk_install.NT]}
inf: {Install Inf Section [disk_install.NT] exit
(0x00000000)}
dvi: Processing Property directives...
inf: {Install Inf Section [disk_install.NT]}
inf: {Install Inf Section [disk_install.NT] exit
(0x00000000)}
dvi: Processing HW sections...
dvi: Writing common device property settings.
dvi: Provider name=Microsoft
dvi: DriverDate (FILETIME) 1c694c5.a38c8000
dvi: DriverVersion=6.0.5384.4
dvi: Class name=DiskDrive
dvi: Manufacturer=(Standard disk drives)
dvi: Matching DeviceID=gendisk
dvi: Strong
Name=disk.inf:disk_device.NTx86:disk_install:6.0.5384.4:gendisk
dvi: Writing common device property settings
complete.
dvi: Installing services...
inf: {Install Service Section
[disk_install.NT.Services]}
inf: DelService: none
inf:
AddService=disk,2,disk_ServiceInstallSection,disk_EventLog_InstallSection
(disk.inf line 123)
dvi: Add Service: Modified existing service
'disk'.
inf: AddReg=autorun_addreg (disk.inf line
131)
inf:
HKLM,System\CurrentControlSet\Services\disk,AutoRunAlwaysDisable,0x00010008,"Brother
RemovableDisk(U)" (disk.inf line 32)
inf: AddReg=disk_EventLog_AddReg (disk.inf
line 134)
inf:
HKR,,EventMessageFile,0x00020000,%SystemRoot%\System32\IoLogMsg.dll
(disk.inf line 137)
inf: HKR,,TypesSupported,0x00010001,7
(disk.inf line 138)
inf: {Install Service Section
[disk_install.NT.Services] exit(0x00000000)}
dvi: Installing WMI section...
dvi: {Install DEVICE exit 00000000}
dvi: Writing common driver property settings.
dvi: DriverDescription=Disk drive
dvi: DeviceDisplayName=Disk drive
dvi: Install Device: Restarting device. 22:13:56.390
<ins>
ààËÛ'×9W Û¤ 

Hope this helps



droid said:
Here's something you can do if nothing else helps. I would pay attention
to the last paragraph since you say it is continually rebooting. When you
go through the procedures try to avoid the rebooting so the log files
won't get messed by the reboot, do this by hitting F8 fast after the
first crash/early reboot.

Finding setup logs, reporting and attaching logs to report, figuring out
what device or driver causes hangs or crash during setup:

1. google -> beta client
click the first link. It needs .NET but I think it will be installed if
you try to run it without it..

2. finding and identifying the correct logs

setupapi.app.log
setupapi.dev.log <<-- last 20 lines here may indicate hanging driver

These are the primary setup logs, there are others but these are the
major.


Hint: Before searching logs try Folder Options and enable viewing of
hidden folders and files. Also try Run diskmgmt.msc -> assign drive
letters for partitions with no drive letters.

A:

There can be multiple logs with the same name, but they are different!
First look at the drive you tried to install Vista to, if it has Vista
Windows\INF\ directory and the mentioned logs files.

B: early setup failure

If you can't find Windows VISTA directory (if setup did not get so far)
then look all volumes/partitions in the drives that were on the machine
during the install for directories starting with $. There are 2-4 of them
(possibly in different partitions) depending on when the setup failed.
Search for .log under all the *:\$WINDOWS.. and again look at the
date/minute timestamp to see which of the logs was changed just before
the failure occured.


Also see that the date and Minute timestamp of the log files are around
the time when the setup failed, sometimes a setup/install failure causes
the computer to automatically reboot and the setup will run again but
failing in different way than the first time (making the bug report less
useful). For best bug report it's better to catch the failure when it
first happens. Yes it means starting the install all over again and
keeping eye on it. But this will guarantee that the last line in the log
will be around the time of the failure. If it is a driver crash then you
can figure out the offending driver yourself just by looking at the last
twenty or so lines of setupapi.dev.log.
 
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