install error for office 2000

  • Thread starter Thread starter FrodoBaggins
  • Start date Start date
F

FrodoBaggins

Hi all,

I am trying to install another server into my citrix farm and am having some
difficulty install office 2000. I am using the same transform file (mst)
that I have used for the other three servers and the same method of
installation. But this time I am getting Event ID: 11933 , source:
msiInstaller with the following description:

Product: Microsoft Office 2000 Professional -- Error 1933. The Windows
Installer service cannot update one or more protected Windows files. SFP
Error: 3. List of protected files:\r\nc:\winnt\system32\mpg4c32.dll
c:\winnt\system32\nserror.dll


any thoughts on how to get by this? I don't really want to turn protected
files off. Also, the other three servers had office installed prior to
win2k sp3 being installed, not so in this case.

Thanks
Jeff
 
Check out this article, it might help:

support.microsoft.com/default.aspx?scid=kb;en-us;324500

As a last resort, you could stop the protected files
service and then restart it after the installation is done.

-M
 
I thought of stopping the file protection service, but won't it recognize
the replaced when I restart the service again after install?
 
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