install/download not working

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I see that a lot of people are having this same problem!!!!! updates and downloads do not install on my xp. I need to update my Turbotax to send in my taxes!!!! Please help Me (or us) I have downloaded it 5 times and 1 time manually and still no update!!!
 
Hi, anns.

Where did you hear of these people having problems? I've not heard of this
kind of problem, either here or in the Quicken Usenet newsgroup, where many
TurboTax users go for peer-to-peer support (including rants and gripes).

Are you sure this is a WinXP problem? Or a TurboTax problem? Or a problem
with your particular computer or Internet connection? Are you having
trouble with Windows Update? Or just with TurboTax updates?

We would have a better chance to help you if you tell us some basic
information, such as make and model of your computer. How are you trying to
send your taxes: TurboTax installed on your computer, or TT on the web?
Tell us step-by-step how you are trying to update and what error messages or
other results you see.

Remember, you can see your computer; we can't.

RC
 
I see that a lot of people are having this same problem!!!!! updates
and downloads do not install on my xp. I need to update my Turbotax
to send in my taxes!!!! Please help Me (or us) I have downloaded it 5
times and 1 time manually and still no update!!!
Click to expand...

Open the Internet Options applet in Control Panel
Uncheck "Enable third-party browser extensions" on the Advanced tab.
You may also have to set the Home Page to about:blank

Then eliminate any scumware.
See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 
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