Initiating the Remote assistance session from the expert side?

[Guest]

I read this article from MS..

http://www.microsoft.com/downloads/...eb-12a5-424b-b7f1-c21ef9b175d0&displaylang=en

and they mention how they were able to initiate the RA session just by
knowing the user's IP address. I would like that kind of session iniation
here for our helpdesk staff. Anyone know how to do this? Could this be done
via command line?

I already have most of our user base with both RA options turned on in the
system properties window.

 

[Guest]

Have you read this?

Remote Assistance is configured by default so that a user who needs help
actively contacts an expert, as shown in this slide. Because Helpdesk did not
want users to obtain the e-mail addresses of Helpdesk technicians, Microsoft
implemented a Group Policy change in Windows 2000 Server and put all Call
Center technicians into a special Domain Security Group. The group policy
enables anyone in the Call Center security group to offer Remote Assistance,
as shown in the next slide. By default, this behavior is not allowed in
Windows XP Professional. Microsoft IT chose to implement this group policy
modification to reduce the number of steps and the amount of time that a
Helpdesk technician usually took gathering required information. This
modification to Group Policy is fully explained in the Microsoft Knowledge
Base article Q301527 at

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301527.