Initialize Junk filtering stops me opening Windows Mail

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Guest

When I try to open mail I get the error message:

" Windows mail could ot be started. initialize junk mail filtering. Your
computer may be out of memory or your disk is full (0x80070002)"

My disk is certainly not full. After that I get another error message:

"Windows Mail could not be started because MSOE.DLL could not be initialized."

What does this mean and what do I do to open up my mail system again?

If MS going to issue an upgrade to is mail system - it seems to have so many
problems and deficiencies?

Thanks. Mike
 
Windows Mail is very sensitive to interference from certain antivirus
programs. Read http://www.oehelp.com/OETips.aspx#3
If you have McAfee or Norton antivirus, uninstall it. Reboot and try
Windows Mail again. Once you get your email working properly,
download and install a less troublesome antivirus program such as the
free Avast. Whichever antivirus program you keep, be sure to
disable its email scanning option.

Gary VanderMolen
 
Windows Mail is very sensitive to interference from certain antivirus
programs. Read http://www.oehelp.com/OETips.aspx#3
If you have McAfee or Norton antivirus, uninstall it. Reboot and try
Windows Mail again. Once you get your email working properly,
download and install a less troublesome antivirus program such as the
free Avast. Whichever antivirus program you keep, be sure to
disable its email scanning option.

Gary VanderMolen
 
Gary, Thanks for your help. I completely removed Norton Antivirus and it
still did not work. I also tried the WMUtil again and rebooted and still it
fails to work. The only small change is that the box for MS Mail appears
momentarily before the same error message covers it up again.

I am getting desperate - what's my next move?

Mike
 
The only chance now is to wipe out the database and see if it will start
then.

Go to Tools | Options | Advanced | Maintenance | Store Folder to find the
message store location. Then move everything under that Windows Mail
directory to another directory, so that the Windows Mail directory is
completely empty. Then restart WinMail and it will open fresh with nothing
in the database. You can then add your accounts and if they work correctly
then you can import messages from the directory to which you moved the files
back into WinMail (see www.oehelp.com/backup.aspx#wm2wm).

If it still doesn't start, then post back and we can try other things.

steve
 
Steve,

When you say 'go to tools' do you mean tools in Windows mail? I cannot open
Windows mail - that's my problem. Is there somewhere else I should be
looking?

Mike
 
Unless you moved it, the Windows Mail directory can be found here:
C:\Users\[username]\AppData\Local\Microsoft\Windows Mail.

Gary VanderMolen
 
Duh. The directory is found under the Store Root value under the WinMail
registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows Mail

(see www.oehelp.com/backup.aspx#wm )

If you load up my WMUtil program, it will also load up the path to the
message store in the text box at the top which you can copy and paste into
Explorer's address bar. They are hidden files and folders also.

Sorry about that. <G>

steve
 
Steve,

Thanks. Please understand that I am out in the sticks and on my own, I do
not have a great deal of computer literacy and I do not have an office full
of eager computer buffs to explain PC terms I am not familiar with e.g. what
is a 'WinMail registry key', etc.

I have pasted the WMUtil line into my address bar and found my way to
/Windows Mail/ via Appdata/Local/Microsoft/ etc. However I have now lost
the plot as to what I do now. Do I go back to your post of May 22 1.55 pm
and remove everything from the WindowsMail directory including all folders(5)
files (15) and 'jig saw' icons (3)?

Where do I move all this to ?

And by the way what is a 'WinMail registry key'.

Be gentle with me.

Mike
 
Hi Mike,

You can ignore the reference to the registry key. Just move all the
contents (everything) to another directory. Create one under Documents so
you know where it is and then move everything to there so that the contents
of the message store directory is completely blank. Then WinMail should
start okay and you can add your accounts and then try importing the messages
back from the directory to which you moved the stuff.

steve
 
Steve,

Thanks, I have now done that and still the same old error message comes up!

To recap my antivirus is removed and my windows mail directory is empty, I
have run WMutil again and rebooted.
 
Well, let's try this.

Go to Start | Search and paste this and hit return:

"C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE

See if WinMail will start after that. Otherwise it looks to me as if there
was a bad install. Did it ever work?

steve
 
Steve,

Thanks very much for your patience with me but I am not there yet.

To be honest I did not understand your instruction below! When you say
'paste the following' do you mean (the bit in brackets): ("C:\Program
Files\Windows Mail\WinMail.exe" OCInstallReinstallOE), including the quotes
or just (C:\Program Files\Windows Mail\WinMail.exe) without quotes. If the
later what does (OCInstallReinstallOE) mean? I did both and nothing
happened - but not every combination with and without quotes.

I have been using winmail for about a month and in that time have dealt with
hundreds of emails - thousands if you count the junk it has cut out. I do
recall a message some days ago that I needed to compress something but I was
busy at the time and didn't do it. The problem came after I had deleted a
load of junk mail and the contents of the recycle bin (possibly the next time
I logged on). The fault message ".......,initialize junk filtering." seems
to suggest there is a simple key sequence I should follow but how you to do
it without being in winmail seems a problem.

Is it possible to reinstall winmail from the vista disc that came with my
computer? But if I do so what happens to all my mail and contacts accumulated
over the last month. (I am still recovering from the transfer from outlook
express to winmail!).

Many thanks so far, I do appreciate all the time you have spent on this,
especially as I now read that you are a volunteer and not the official MS
helpline as I thought originally.

Mike
 
You will have to paste the whole line:
"C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE
including the quotes. The quotes are necessary because otherwise
Command Prompt would interpret the spaces in the path name as
command separators. I realize this doesn't make a whole lot of sense
to you, but you'd have to be familiar with DOS (the OS prior to Windows)
to understand it.

Gary VanderMolen
 
As Gary says, you need to paste the entire line I supplied with the quotes.

If that did nothing then I don't know what else you can do except maybe
delete all the registry entries for WinMail. The junk filter info is in the
registry and that might have been corrupted.

Go to Start | Search and type regedit. Then choose continue to allow it and
then read the help file.

Then go to this registry key

HKEY_CURRENT_USER\Software\Microsoft\Windows Mail

and right click it and choose Export to back it up.

Then make sure WinMail is closed and right click on the key again and choose
Delete.

Then try starting Winmail.

steve
 
Gary,

Many thanks. I tried again. It sems to have stopped me opening winmail from
the shortcut in the start up box. Nothing else has changed - should something
have happened? When I go into programs and try to start winmail I get
exactly the same message again.

I appreciate your help - is there a plan G?

Mike
 
I have no further suggestions. Did you try the suggested registry key
deletion idea, posted by Steve about 90 minutes ago?

Gary VanderMolen
 
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