From: "Kayman" <
[email protected]>
| I received a fake e-mail message and opened the attacment.
| After completing a Spyware scan I found that my computer is infected.
| Indications are that a known good site may be hijacked. Adware, Spyware and
| phishing sites may use the Window hosts file to redirect my brwser to a
| malicious site when trying to access a valid site such as my bank account.
| The infection level is HIGH.
| I am on Windows XP SP2installed with Norton Internet security and Antivirus,
| also Spybot Search & Destroy, Spyware Doctor and Ad-Aware.
| Naturally I am not doing any banking over the internet. Could somebody
| please advise what to do to bring my computer back in safe operating mode
| i.e. removing the key logger from my system.
| Thank you in advance for you kind consideration.
| With best regards
You mentioned non-viral anti malware applications. You have not shown to use anti virus
software.
I can suggest the following with CA eTrust being the preferred AV application.
AVAST -
http://www.avast.com/i_idt_1016.html - FREE
AntiVir -
http://www.free-av.com/ - FREE
AVG -
http://free.grisoft.com/freeweb.php/doc/2/lng/us/tpl/v5 - FREE
CA eTrust -
http://www.my-etrust.com/microsoft/index.cfm - FREE for one year.
{ Free offer ends 8/1/05 }
The *best* defense is not software, it is yOU. You have to practive Safe Hex to prevent
malicious software.
http://www.claymania.com/safe-hex.html
The following uses the McAfee Command Line Scanner and should clean your computer...
Dump the contents of the IE Temporary Internet Folder cache (TIF)
Start --> Settings --> Control Panel --> Internet Options --> Delete Files
Dump the contents of the Mozilla FireFox Cache { if you use FireFox }
Tools --> Options --> Privacy --> Cache --> Clear
Download CLEAN.EXE from the URL --
http://www.ik-cs.com/programs/virtools/clean.exe
It is a self-extracting ZIP file that contains the Kixtart Script Interpreter
{
http://kixtart.org Kixtart is CareWare } three batch files, two Kixtart scripts, two Link
(.lnk) files and a PDF instruction file.
GETFILES.BAT -- For downloading (FTP) the files needed to run the McAfee Command Line
Scanner. You may have to disable your FireWall or allow FTP.EXE to go through your FireWall
to allow the FTP utility to download the needed files
CLEAN.BAT -- For running within Windows after running c:\mcafee\GetFiles.BAT. If you choose
to scan again at a future date, run this batch file. It will automatically check the date
of the McAfee DAT files and if it is a couple of days old, it will download (FTP) the latest
signature files and install them before performing the scan.
DOSCLEAN.BAT -- For use on a Win9x/ME PC or on a Win2K/WinXP PC that is using FAT32 after
you have booted from an Emergency Boot Disk or DOS disk and have already executed;
c:\mcafee\GetFiles.BAT from within Windows. DOS disk boot images can be obtained from;
http://www.bootdisk.com/bootdisk.htm
I need you to perform the following...
Execute; CLEAN.EXE
Choose; Unzip
Choose; Close
Execute; c:\mcafee\GetFiles.BAT
{ or Double-click on 'GetFiles Link' in c:\mcafee }
Reboot the PC into Safe Mode [F8 key during boot]
Shutdown as many applications as possible !
It would also help for you to read - "How to perform a clean boot in Windows XP"
http://support.microsoft.com/kb/310353
Execute; c:\mcafee\CLEAN.BAT
{ or Double-click on 'Clean Link' in c:\mcafee }
A final report in HTML format called C:\mcafee\ScanReport.HTML will be generated. At the
end of the scan, it will be displayed in your browser (Opera, FireFox or Internet Explorer).
It is suggested that you move the report out of c:\mcafee before performing another scan.
It would be a good idea to scan in Safe Mode and in Normal Mode and save a copy of the HTML
report for each session.
* * * Please report back your results * * *
