incoming fax problems

  • Thread starter Thread starter Nolebull
  • Start date Start date
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Nolebull

I recently installed the fax program on my computer but
am not able to receive faxes from out of my area code.
Any suggestions?
 
I'd suggest posting all the details of why you cannot receive faxes, how fax
is configured, and how you know it is an area code problem.
You haven't provided a single clue that would permit any troubleshooting.
 
Sorry for the vague info. The reason I think the problem
is area code related is that when faxes were sent from
out of the area and were not received x3 (sender states
she got confirmation on her fax), I had my local
employer fax me something so I could be sure the fax was
working. This came through without any problem.
-----Original Message-----
I'd suggest posting all the details of why you cannot receive faxes, how fax
is configured, and how you know it is an area code problem.
You haven't provided a single clue that would permit any troubleshooting.
--
Russ Valentine
[MVP-Outlook]
I recently installed the fax program on my computer but
am not able to receive faxes from out of my area code.
Any suggestions?
Click to expand...


.
Click to expand...
 
Error messages when these calls were received?
Event Viewer?
Is your modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
Nolebull said:
Sorry for the vague info. The reason I think the problem
is area code related is that when faxes were sent from
out of the area and were not received x3 (sender states
she got confirmation on her fax), I had my local
employer fax me something so I could be sure the fax was
working. This came through without any problem.
-----Original Message-----
I'd suggest posting all the details of why you cannot receive faxes, how fax
is configured, and how you know it is an area code problem.
You haven't provided a single clue that would permit any troubleshooting.
--
Russ Valentine
[MVP-Outlook]
I recently installed the fax program on my computer but
am not able to receive faxes from out of my area code.
Any suggestions?
Click to expand...


.
Click to expand...
Click to expand...
 
The only error message was "there was an error when
receiving fax" or similar. My modem came with my Compaq
computer - Windows XP. Thanks
-----Original Message-----
Error messages when these calls were received?
Event Viewer?
Is your modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
Sorry for the vague info. The reason I think the problem
is area code related is that when faxes were sent from
out of the area and were not received x3 (sender states
she got confirmation on her fax), I had my local
employer fax me something so I could be sure the fax was
working. This came through without any problem.
-----Original Message-----
I'd suggest posting all the details of why you cannot receive faxes, how fax
is configured, and how you know it is an area code problem.
You haven't provided a single clue that would permit
Click to expand...
any
troubleshooting.
--
Russ Valentine
[MVP-Outlook]
I recently installed the fax program on my computer but
am not able to receive faxes from out of my area code.
Any suggestions?


.
Click to expand...
Click to expand...


.
Click to expand...
 
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]
Nolebull said:
The only error message was "there was an error when
receiving fax" or similar. My modem came with my Compaq
computer - Windows XP. Thanks
-----Original Message-----
Error messages when these calls were received?
Event Viewer?
Is your modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
Sorry for the vague info. The reason I think the problem
is area code related is that when faxes were sent from
out of the area and were not received x3 (sender states
she got confirmation on her fax), I had my local
employer fax me something so I could be sure the fax was
working. This came through without any problem.
-----Original Message-----
I'd suggest posting all the details of why you cannot
receive faxes, how fax
is configured, and how you know it is an area code
problem.
You haven't provided a single clue that would permit any
troubleshooting.
--
Russ Valentine
[MVP-Outlook]
in message
I recently installed the fax program on my computer but
am not able to receive faxes from out of my area code.
Any suggestions?


.
Click to expand...


.
Click to expand...
Click to expand...
 
Thanks for your suggestions!
-----Original Message-----
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem
Click to expand...
incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]
The only error message was "there was an error when
receiving fax" or similar. My modem came with my Compaq
computer - Windows XP. Thanks
-----Original Message-----
Error messages when these calls were received?
Event Viewer?
Is your modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
Sorry for the vague info. The reason I think the problem
is area code related is that when faxes were sent from
out of the area and were not received x3 (sender states
she got confirmation on her fax), I had my local
employer fax me something so I could be sure the fax was
working. This came through without any problem.
-----Original Message-----
I'd suggest posting all the details of why you cannot
receive faxes, how fax
is configured, and how you know it is an area code
problem.
You haven't provided a single clue that would
Click to expand...
permit
any
troubleshooting.
--
Russ Valentine
[MVP-Outlook]
in message
I recently installed the fax program on my
Click to expand...
computer
but
am not able to receive faxes from out of my area code.
Any suggestions?


.



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