incoming emails not visible

  • Thread starter Thread starter Bob Surbiton
  • Start date Start date
B

Bob Surbiton

I have Outlook installed and working on in one user on Windows XP. I have
now set up Outlook for a second user/second email address, and I cannot see
the Inbox for the second user.

In this second user I can send and receive emails (checked with a web email
client). I can see the outgoing emails in Outlook, but I cannot see the
incoming emails in the Oulook screen.

I am using Outlook 2003 on XP. The ISP and email service for both users is
Blueyonder (Virgin). I am using POP3 for outgoing, SMTP for incoming. I
have set up both users with the same parameters, just varied by email
address. I have basic Norton security protection on the PC.
 
Bob Surbiton said:
I have Outlook installed and working on in one user on Windows XP. I
have now set up Outlook for a second user/second email address, and I
cannot see the Inbox for the second user.

In this second user I can send and receive emails (checked with a web
email client). I can see the outgoing emails in Outlook, but I
cannot see the incoming emails in the Oulook screen.
Click to expand...

So what Do you see?
I am using Outlook 2003 on XP. The ISP and email service for both
users is Blueyonder (Virgin). I am using POP3 for outgoing, SMTP for
incoming. I have set up both users with the same parameters, just
varied by email address. I have basic Norton security protection on
the PC.
Click to expand...

Make sure yuo DISABLE the mail scanning feature of Norton. If I were you
I'd rip Norton out yesterday and add something that won't interfere with my
PC.
 
Thanks for the response, Brian.

To answer your first question - I see nothing in my Outlook Inbox. (I do
see all my Sent messages in my Outbox. And I can see all my Incoming Mail in
a web email screen, outside Outlook.)

What is strange to me is that my wife, who was set up as a different User,
using all the same settings, in this XP system prior to me, is able to use
Outlook completely - In-and Outbox.

You suggest I should rip out Norton. A couple of questions:
- Isn't it odd that my wife is getting no interference from Norton?
- Which of the following Norton functions corresponds to what you call "mail
scanning" that I should disable: Personal Firewall or Intrusion Firewall (and
there is also Spyware Protection)
- Can you recommend a replacement security system that doesn't interefere?

Again - thank you for your time.

Bob Phillips
 
Bob Surbiton said:
To answer your first question - I see nothing in my Outlook Inbox.
(I do see all my Sent messages in my Outbox. And I can see all my
Incoming Mail in a web email screen, outside Outlook.)
Click to expand...

You shouldn't see ANY sent messages in Outbox. You should see them in Sent
Items. What Navigation Pane view are you using?
You suggest I should rip out Norton. A couple of questions:
- Isn't it odd that my wife is getting no interference from Norton?
Click to expand...

Nothing about side-effects when Symantec products are installed surprises
me.
- Which of the following Norton functions corresponds to what you
call "mail scanning" that I should disable: Personal Firewall or
Intrusion Firewall (and there is also Spyware Protection)
Click to expand...

None of those seem to be the mail scanning function. Mail scanning isn't
usually a firewall function, but an antivirus or antispam function.
- Can you recommend a replacement security system that doesn't
interefere?
Click to expand...

I use an earlier version of ZoneAlarm (when it was free) and AVG without the
email scanner. My router has an internal firewall as well. I also use
Spybot Search and Destroy, Ad-Aware, Windows Defender, and have used SpamPal
as well as the built-in Windows firewall. Avast also makes a good antivirus
program that can be configured to not interfere with Outlook.
 
Thanks for the further reply, Brian, but I guess I must not have been clear.

The problem is that I do not see any of my incoming messages in my Inbox.

What is working is my Outgoing mail - I see all of the messages I have sent
in my Sent box.

(All of these functions are working perfectly well for another user on the
same computer - my wife - who has her Outlook set up the same way as mine.)

I would still apprciate help with this.
 
Bob Surbiton said:
The problem is that I do not see any of my incoming messages in my
Inbox.
Click to expand...

Have you tried resetting your views? Start Outlook once with the
/cleanviews command switch.
 
Dear Brian

Thank you for you continuing support. I am afraid that did not work. I
opened Outlook with the /clearviews switch and then I sent an email to myself
(from my wife's email address). I can see the incoming email on a webmail
application, but I cannot see it from Outlook. (I continue to be able to see
my outgoing messages from Outlook.)

I would be very grateful for any other suggestions. I keep feeling that
since mt wife's Outlook works perfectly well in all respects on this same
computer it must be possible to make mine do so too!

May I wish you a very Happy Christmas, and hope that we can continue this
investigation afterwards. (I am due to retire from my company in January, at
which point I hand in my company computer and email address and will be
dependent upon this working.)

Thanks again for your help.
 
Bob Surbiton said:
Thank you for you continuing support. I am afraid that did not work.
I opened Outlook with the /clearviews switch and then I sent an email
to myself (from my wife's email address). I can see the incoming
email on a webmail application, but I cannot see it from Outlook. (I
continue to be able to see my outgoing messages from Outlook.)
Click to expand...

That should have been /cleanviews not /clearviews ("n", not "r")
I would be very grateful for any other suggestions. I keep feeling
that since mt wife's Outlook works perfectly well in all respects on
this same computer it must be possible to make mine do so too!

May I wish you a very Happy Christmas, and hope that we can continue
this investigation afterwards. (I am due to retire from my company
in January, at which point I hand in my company computer and email
address and will be dependent upon this working.)
Click to expand...

Alas, without being able to see your PC, I'm at a loss to suggest anything
else. Perhaps some other person will have an idea.
 
At last, the answer. It was "_2" missing from the user name, because I am
the second user on the computer.

Thank you for your persistence, despite the wild goose chases. Does this
mean that Symantec is reprieved?
 
Bob Surbiton said:
At last, the answer. It was "_2" missing from the user name, because
I am the second user on the computer.
Click to expand...

I'm glad you found the answer.
Thank you for your persistence, despite the wild goose chases. Does
this mean that Symantec is reprieved?
Click to expand...

Never.
 
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