incoming email server internal error

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Guest

Hi Everyone -

I hope someone can help me resolve the following error message. I am
installing MS Office 2003 Small Business Edition on a new Dell Inspiron 6000.


"Task 'Account Name - Receiving' reported error (0x800CCC90): 'Your incoming
(POP3) e-mail server has reported an internal error. If you continue to
receive this message, contact your server administrator (that would be me) or
Internet service provider (ISP). The server responded: -ERR Unable to open
message 1.'

Here's what I have done so far....

- Reconfigured user account in Outlook.
- Uninstalled Norton Internet Security and Turned off Windows Firewall.
- Installed and reinstalled MS Office 2003, including required updates from
MS Office website.
- Changed password on mail server and in user account in case PW was
corrupted.
- Turned on log function (text at end of this message).

Other facts:
- I can telnet successfully into the POP3 server port 110 using the Dell.
- I can access the web from the Dell (in fact posting this message using it).
- I can successfully retrieve email using these email account settings in
Outlook on another computer.

I am beginning to think that I have a corrupted version of Outlook, but does
anyone else know of any other potential fixes based on this information and
the log below?

Many thanks,

Mark K.



2005.03.25 08:41:05 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.03.25 08:41:05 <Account Name>: Synch operation started (flags = 00000001)
2005.03.25 08:41:05 <Account Name>: UploadItems: 0 messages to send
2005.03.25 08:41:05 <Account Name>: Synch operation completed
2005.03.25 08:41:05 <Account Name>: Synch operation started (flags =
00000030)
2005.03.25 08:41:05 <Account Name>: DoPOPDownload(flags = 00000030, max msg
= ffffffff): full items
2005.03.25 08:41:05 POP3 (pop3.saugatech.com): Begin execution
2005.03.25 08:41:05 POP3 (pop3.saugatech.com): ========= Initial blob
=========
2005.03.25 08:41:05 POP3 (pop3.saugatech.com):
===================================
2005.03.25 08:41:05 POP3 (pop3.saugatech.com): Port: 110, Secure: no, SPA: no
2005.03.25 08:41:05 POP3 (pop3.saugatech.com): Finding host
2005.03.25 08:41:05 POP3 (pop3.saugatech.com): Connecting to host
2005.03.25 08:41:05 POP3 (pop3.saugatech.com): Connected to host
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): <rx> +OK POP3 Server Ready.
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): Authorizing to server
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): [tx] USER
(e-mail address removed)
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): <rx> +OK Password required
for (e-mail address removed).
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): [tx] PASS *****
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): <rx> +OK user.name has 3
messages (277171 octets).
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): Authorized to host
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): Connected to host
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): [tx] STAT
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): <rx> +OK 3 277171
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): [tx] UIDL
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): <rx> +OK
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): <rx> 1 2567
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): <rx> 2 2573
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): <rx> 3 19708
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): <rx> .
2005.03.25 08:41:09 POP3 (pop3.saugatech.com): [tx] LIST
2005.03.25 08:41:14 POP3 (pop3.saugatech.com): <rx> +OK 3 messages (277171
octets)
2005.03.25 08:41:14 POP3 (pop3.saugatech.com): <rx> 1 273559
2005.03.25 08:41:14 POP3 (pop3.saugatech.com): <rx> 2 1718
2005.03.25 08:41:14 POP3 (pop3.saugatech.com): <rx> 3 1894
2005.03.25 08:41:14 POP3 (pop3.saugatech.com): <rx> .
2005.03.25 08:41:14 POP3 (pop3.saugatech.com): ==== Comparing server and
local blobs ====
2005.03.25 08:41:14 POP3 (pop3.saugatech.com): 19708 : new
2005.03.25 08:41:14 POP3 (pop3.saugatech.com): 2567 : new
2005.03.25 08:41:14 POP3 (pop3.saugatech.com): 2573 : new
2005.03.25 08:41:14 POP3 (pop3.saugatech.com):
==========================================
2005.03.25 08:41:14 POP3 (pop3.saugatech.com): [tx] RETR 1
2005.03.25 08:41:14 POP3 (pop3.saugatech.com): <rx> -ERR Unable to open
message 1.
2005.03.25 08:41:15 POP3 (pop3.saugatech.com): End execution
2005.03.25 08:41:15 <Account Name>: ReportStatus: RSF_COMPLETED, hr =
0x800ccc90
2005.03.25 08:41:15 <Account Name>: Synch operation completed
 
Folks -

Turns out there was a corrupt email on the server which was in position
number 1. For some reason Outlook 2002 ignored it, but 2003 did not. My ISP
was able to delete it. All systems now go.

Good luck to all.

Mark K.
 
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