Inbox says 2 new emails, not seeing them..

  • Thread starter Thread starter yuppicide
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yuppicide

I have a user in our New York office (I'm in New Jersey)... she's running
Outlook 2003.

This moring her Inbox showed 2 new emails, but they all showed as being read
already.

She has an appointment, but after that I might use TeamViewer to access her
computer.. is there anything I should look for or do?
 
Is this shown to her as a blue 2 between parenthesis behind her Inbox?
In that case, it could be that she has a filter applied to her view.
 
No phone.

Diane Poremsky said:
Is she syncing with a smartphone or pda? Is her reading pane set to mark
messages read when the selection changes?

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yuppicide said:
I have a user in our New York office (I'm in New Jersey)... she's running
Outlook 2003.

This moring her Inbox showed 2 new emails, but they all showed as being
read already.

She has an appointment, but after that I might use TeamViewer to access
her computer.. is there anything I should look for or do?
Click to expand...
Click to expand...
 
Will check. Thanks.

She is definitely getting new emails because I sent her two test emails, it
now says there's 4 new emails. So, I'll see what happens when I read my two
emails and see if the number drops back down to 2 or what.

Just waiting on some company to show up and leave and I'll remote in.
 
I've had several staff members minimize "today", so they don't see what
comes in until its "tomorrow".

I hope that makes sense.

-Lauri
Bellingham Public Schools
 
Yeah, I was asking here for nothing.. it was minimized for the day which had
the two unread emails.. quick fix solved in 5 seconds after I remoted in..
 
Ran into this issue today too. A quick restart of Outlook solved the problem.
Doesn't answer why it was doing that, unfortunately.
 
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