Inadequate Support

  • Thread starter Thread starter Tom Fields
  • Start date Start date
T

Tom Fields

I purchased upgrade from Word-97 to Word 2002 to overcome
a known problem in former. I received this thru Dell two
days ago. 2002 didn't solve the problem and has more of
its own. Dell was totally unable to respond, and
Microsoft offers no support. I am not paying either for
support of a product purchased less than a week ago.

I am posting this to record my frustration with the
inability of Microsoft, Dell and AOL to respond to simple
issues, including return authorization requests. (I have
just submitted such a request with Dell via
http://support.dell.com/Dellcare/returns.aspx?
ref=contactus after their phone center repeatedly proved
unable to connect me for such purposes)
 
Complaining here will not get you a response from Microsoft (which does not
monitor these groups), and it will certainly not get you a response from
Dell. But if you post a specific question about a problem you're having with
Word, it will almost certainly receive an answer.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
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